1、高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材高等高等旅游服务英语旅游服务英语Unit 1 Preliminary WorkUnit Objectives1.Understandtourbookingprocedures.2.Managetodesignitineraries.3.Getfamiliarwiththetourreceptionplan.4.Getfamiliarwiththestepsofreplyingtoaninquiryemailfromclients.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材高等职业教育旅游
2、类专业系列教材Lead-in Reading A&Reading BListening&SpeakingWriting4123Project5710Unit 1 Preliminary WorkQ2:What kind of service can a travel agency offer to tourists?Q1:What does a travel agency do?Lead-in 高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading ATextTask 1Task 2Task 3高等职业教育旅游类专
3、业系列教材高等职业教育旅游类专业系列教材Reading A Tourismandhospitalityisaboomingindustryintheworld.Ingeneral,itcanbedividedintothreeparts:transportation,sightseeing,andaccommodation,accordingtotheirfunctions.Tostart,thereistransportation.Transportationisthemostimportantpartoftourismandhospitality.Touristscantgoanywher
4、ewithoutsomesortofvehicle.Transportation,asitrelatestotourism,aimstocarrythetourists,theirluggage,andanythingelsethatneedstobetakenalongfromplacetoplacesafely.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading ANext,aftertouristsarriveatthedestination,visitingtheplaceandgoingsightseeingbecomethefocus.Theyareattr
5、actedtofamouslocationsknownfortheirhistoryorgreatviews.Throughtheirvisit,notonlycantouristsbroadentheirhorizonsbutotherindustriesbesidestourismcanbeimprovedandbenefitfromthetouristspresence.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading AFinally,theaccommodationsarealsoaveryimportantpartoftourism.Themoderntr
6、avelertodaynotonlyneedaplacetosleep,butalsorequireotherservicesaswell.Hotelservicesshouldalsoincludeparking,luggagestorage,andmeals.Theseallshouldbeconsideredaspartofthehospitalityindustry.Toprepareforthefutureandmaketourismmoreconvenient,transportation,sightseeing,andaccommodationshouldbecombined.I
7、fpractitionersimproveinthesefields,thetouristsexperiencewillalsobecomebetter.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading A New Words and Phrases1.accommodation/kmde()n/n.住宿2.attract/trkt/v.吸引3.booming/bum/a.兴旺的;繁荣的4.broaden/brd()n/v.使拓宽bine/kmban/v.使结合;使联合6.convenient/knvinnt/a.便利的；方便的7.destination/rples/
8、n.目的地;终点8.focus/fks/n.焦点；中心9.horizon/hrazn/n.视野;眼界;地平线10.hospitality/hsptlt/n.酒店（业）；款待；好客高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading A New Words and Phrases11.location/l()ke()n/n.地点；位置12.practitioner/prktn/n.从业者;开业者13.sightseeing/satsi/n.观光;旅游14.transportation/trnspte()n/n.交通；运输15.vehicle/vihkl/n.交通工具;车辆高
9、等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材TaskOne:Decidewhetherthefollowingstatementsaretrue(T)orfalse(F)accordingtoReadingA.1.Tourismandhospitalityisafastgrowingindustryintheworld.()2.Thetransportationfortourismdoesntincludeabicycle.()3.Transportation,sightseeing,andaccommodation,thesethreeaspectsofthehospitali
10、tyindustrycanbedevelopedindependently.()Answers:T F F Reading A高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading ATaskTwo:AnswerthefollowingquestionsaccordingtoReadingA.1.Whatdoyouhopetodowhenyouvisitanunfamiliarplace?_.2.WhatshouldbedonetoimproveYunnanstourismandhospitalityindustry?_.高等职业教育旅游类专业系列教材高等职业教育旅游类专业
11、系列教材Reading ASuggested Answers:1.(Open answers)2.To improve Yunnans tourism and hospitality industry,transportation,sightseeing and accommodation should be combined.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading ATaskThree:Workinpairs.TrytosearchsomebasicinformationabouttourismindustryinyourhometownorinChina
12、readandsharewithyourclassmates.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading BTextTask 1Task 2Task 3高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading BItineraryofaSeven-dayTourofEastChinaWelcometoourSeven-daytravelingprogram.WellprovideyouwithawonderfultravelingexperienceinEastChina.Day1ArriveinShanghaiArriveinShangha
13、i,meetyourtourguideandthencheckinatthehotel.Day2ShanghaiBeginthedaywithavisittotheBund(Waitan).Therearemanybeautifuloldbuildingsinthestyleofearly20thcenturyEurope.Intheafternoon,visittheelaborateCityGodTemple(ChenghuangTemple),whereyouwillfindmanylocalspecialtiesandsnacks.Day3ShanghaiMountHuang(inth
14、eprovinceofAnhui)Afterbreakfast,dosomeshoppingandtakeawalkthroughNanjingRoad.ThentraveltoMountHuangbybusandthencheckinatthehotel.Day4MountHuangClimbthebreath-takingMountHuang,whichisregardedasoneofthebestattractivemountaininChinaforitsrarepinetrees,unusualrockformations,sceneryofseacloudsandhotsprin
15、gs.Reading B高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading BDay5MountHuangHangzhou(intheprovinceofZhejiang)CatchtheamazingsunriseofMountHuang.ThentraveltoHangzhoubybus.Day6HangzhouVisitthepicturesqueWestLake,whichisknownas“heavenonearth”.Enjoyafarewelldinneratthehotel.Day7Return
16、homeGototheairportandtaketheplanetoreturnhome.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading A New Words and Phrases1.amazing/mez/a.不可思议的；令人惊讶的2.attractive/trktv/a.有魅力的；吸引人的3.breath-taking/breteiki/a.动人心魄的；令人屏住呼吸的4.elaborate/lb()rt/a.设计繁丽的；复杂的5.farewell/fewel/n.告别；再见6.formation/fme()n/n.构造；形成7.picturesque/pk
17、tresk/a.风景如画的8.provide/prvad/v.提供；准备高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading ANew Words and Phrases9.scenery/sinri/n.风景;景色10.snack/snk/n.小吃；零食11.specialty/spe()lt/n.特产；招牌菜12.sunrise/snraz/n.日出；黎明高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading BTaskOne:Decidewhetherthefollowingstatementsaretrue(T)orfalse(F)accord
18、ingtoReadingB.1.Youwillvisittwocitiesaccordingtothistravelingprogram.()2.IfyouwanttofindthelocalspecialtiesandsnacksofShanghai,youcangototheCityGodTemple.()3.TheWestLakeisknownas“thefirstlakeonearth”.()Answers:F T F 高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading BTaskTwo:Answerthefollowingquestionsaccordingt
19、oReadingB.1.WhatisMountHuangfamousfor?_.2.DoyouhopetotravelinShanghai?WhyorWhynot?_.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading B1.Itisfamousforitsrarepinetrees,unusualrockformations,sceneryofseacloudsandhotsprings.2.Yes,IhopetotravelinShanghaibecause/No,IdonthopetotravelinShanghaibecauseSuggestedAnswers:
20、高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Reading BTaskThree:Workinpairs.TrytosearchsomebasicinformationaboutthetravelingprograminyourhometownorthefamoustouristcitiesinChina,readandsharewithyourclassmates.Referencewebsites:http:/www.chinaculture.org/08olympics/2008-07/10/content_136484.htmhttps:/www.wikipedia.o
21、rg/https:/高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Dialogue 1Dialogue 2Dialogue 3Listening and speaking高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Dialogue1Dialogue1EnquiringaboutadomesticpackageEnquiringaboutadomesticpackagetourtourthroughphonethroughphone(Script)(Script)C=CustomerC=CustomerA=AgentA=AgentC:HelloC:Hello,ist
22、his?,isthis?A:Yes,whatcanwedoforyou?A:Yes,whatcanwedoforyou?C:MywifeandIwanttoseesomeplacesofinterestinC:MywifeandIwanttoseesomeplacesofinterestinLijiang.Lijiang.A:WillyougoonapackagetourorwillyouhaveA:Willyougoonapackagetourorwillyouhave?C:Whatkindofpackagetoursdoyouhave?C:Whatkindofpackagetoursdoy
23、ouhave?Listening and speakingHappyTravelHappyTravelAgencyAgencyaself-guidedaself-guidedtraveltravelA:Wenowhaveafive-dayandan,A:Wenowhaveafive-dayandan,whichdependsonthetransportyouwilltravelby.whichdependsonthetransportyouwilltravelby.Howwillyoutravel?Howwillyoutravel?C:Wedliketotakeaplanetherefirst
24、andwellC:Wedliketotakeaplanetherefirstandwelltravelbysightseeingbusinthecity.travelbysightseeingbusinthecity.A:Soafive-daytripwouldbegoodforyou.YouwillA:Soafive-daytripwouldbegoodforyou.Youwillhavehaveinthecity.Itisageneraltouroftheinthecity.Itisageneraltourofthecity.Theitineraryincludestheplacesofi
25、nterestsuchcity.TheitineraryincludestheplacesofinterestsuchasYulongSnowMountain,DayanAncientTown,SuheasYulongSnowMountain,DayanAncientTown,SuheAncientTownandTigerLeapingGorge.AncientTownandTigerLeapingGorge.C:Thatsoundsfine.Whatsthepriceforit?C:Thatsoundsfine.Whatsthepriceforit?A:.A:.eight-dayeight-
26、daytriptripthreefulldaysthreefulldays4,600RMBperperson4,600RMBperperson高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Listening and speakingC:Whatdoesitinclude?C:Whatdoesitinclude?A:Itincludestransport,threemealsaday,A:Itincludestransport,threemealsaday,accommodations,tourguideaccommodations,tourguideserviceandthefi
27、rstadmissionticketofeachscenicserviceandthefirstadmissionticketofeachscenicspot.spot.C:CanIhavethedetaileditineraryofthepackage?C:CanIhavethedetaileditineraryofthepackage?A:Ok,Iwillforwardonetoyourphonerightnow.A:Ok,Iwillforwardonetoyourphonerightnow.C:Thankyou!C:Thankyou!A:Youarewelcome!A:Youarewel
28、come!three-starthree-starhotelhotel高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Listening and speaking高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Task1:Task1:ListentothedialogueandthenfillintheblanksListentothedialogueandthenfillintheblankswithwhatyouhear.withwhatyouhear.Task2:Task2:Workinpairs.Workinpairs.SupposeyouareWorkinpa
29、irs.Workinpairs.Supposeyouarecallingatravelagencytoaskfortravelcallingatravelagencytoaskfortravelinformation.Practicemakingadialogueinformation.Practicemakingadialogueaccordingtothemodelindialogue1.accordingtothemodelindialogue1.Task3:Task3:Workinpairs.DiscusshowtoacquiretravelWorkinpairs.Discusshow
30、toacquiretravelinformation.information.Listening and speaking高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Dialogue2Dialogue2DiscussingthequotationDiscussingthequotation(Script)(Script)MrMr.Allan:TourOrganizingagencyMrs.Kara:Localtour.Allan:TourOrganizingagencyMrs.Kara:Localtouragencyagency(Mr.AllanphonesMrs.Karato
31、checkthequotationwith(Mr.AllanphonesMrs.Karatocheckthequotationwithher.)her.)Allan:Goodmorning,Mrs.Kara,thisisAllanspeaking.Allan:Goodmorning,Mrs.Kara,thisisAllanspeaking.Kara:Goodmorning,Mr.Allan.Kara:Goodmorning,Mr.Allan.Allan:IdliketocheckthequotationforthistripwithAllan:Idliketocheckthequotation
32、forthistripwithyou.you.Kara:Ok.Kara:Ok.T T：WeheardalotaboutYunnanRiceNoodle,andWeheardalotaboutYunnanRiceNoodle,anddefinitelywanttotryitina.definitelywanttotryitina.G:Icantakeyoutosuchrestaurants,whereyoucanhaveG:Icantakeyoutosuchrestaurants,whereyoucanhaveanauthenticexperienceofricenoodle,themostan
33、authenticexperienceofricenoodle,themostpopularpopularthroughoutYunnan.throughoutYunnan.T:Great!Itsoundsveryinteresting.T:Great!Itsoundsveryinteresting.Listening and speakingAllan:Wehave.ThequotationforeachAllan:Wehave.Thequotationforeachpersonispersonis8,000,right?8,000,right?Kara:Kara:8,000isthepri
34、ceforadultsolderthan8,000isthepriceforadultsolderthanandyoungerthan.Peoplewhoareandyoungerthan.Peoplewhoarenotinthisagerangewillbecharged$extranotinthisagerangewillbecharged$extramoneybecausethisisashoppingincludedtour.moneybecausethisisashoppingincludedtour.Kara:Ok.WecanbooktheticketsforyouonceyouK
35、ara:Ok.Wecanbooktheticketsforyouonceyousendyourgroupmemberspersonalinformationsendyourgroupmemberspersonalinformationliketheirname,passportnumbertous.Andyouneedliketheirname,passportnumbertous.Andyouneedtopayofthetotalfeetousasdeposit,theresttopayofthetotalfeetousasdeposit,therestmoneyneedtobepaidbe
36、foreyouleave.moneyneedtobepaidbeforeyouleave.16tourists16tourists25yearsold25yearsold60yearsold60yearsold高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Listening and speaking20020020%20%Allan:Ok,Iwilltransferdeposittoyouraccountsoon,Allan:Ok,Iwilltransferdeposittoyouraccountsoon,pleasewaitaminute.Now,moneyhasbeencre
37、ditedpleasewaitaminute.Now,moneyhasbeencreditedtoyouraccount,pleasecheckit.toyouraccount,pleasecheckit.Kara:Yes,wevereceivedit.Thankyouverymuch!Kara:Yes,wevereceivedit.Thankyouverymuch!WewillinformyouoftheandtheWewillinformyouoftheandthetourleadersphonenumberinfivedays.tourleadersphonenumberinfiveda
38、ys.Allan:Thankyou.Allan:Thankyou.Kara:Ifthereshouldbeanychanges,IllletyouknowKara:Ifthereshouldbeanychanges,Illletyouknowintime.intime.Allan:Thatsfine.Good-bye.Allan:Thatsfine.Good-bye.Kara:Good-bye.Kara:Good-bye.flightflightnumbernumber高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Listening and speaking高等职业教育旅游类专业
39、系列教材高等职业教育旅游类专业系列教材Task1:Task1:ListentothedialogueandthenfillintheblanksListentothedialogueandthenfillintheblankswithwhatyouhear.withwhatyouhear.Task2:Task2:Workinpairs.SupposeyouareasalesmanagerWorkinpairs.Supposeyouareasalesmanagerofatourorganizingagency,andyouretalkingofatourorganizingagency,andy
40、ouretalkingwithanoperatorofalocaltouragency.Practicewithanoperatorofalocaltouragency.Practicemakingadialogueaccordingtothemodelinmakingadialogueaccordingtothemodelindialogue2.dialogue2.Task3:Task3:Workinpairs.DiscusshowtoconfirmtheWorkinpairs.Discusshowtoconfirmthequotation.quotation.Listening and s
41、peaking高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Dialogue3Dialogue3ConfirmItineraryConfirmItinerary(Script(Script)AllanAllan:TourOrganizingagencyTourOrganizingagencySerenaSerena:Localtour:LocaltouragencyagencyAllan:Goodmorning,Serena.Sorrytodisturbyou,butIAllan:Goodmorning,Serena.Sorrytodisturbyou,butIwanttoche
42、cksomedetailsaboutouritinerary.wanttochecksomedetailsaboutouritinerary.SerenaSerena:Noproblem.Goahead.:Noproblem.Goahead.AllanAllan:Thankyou.Our10daystripincludes26meals,is:Thankyou.Our10daystripincludes26meals,isthatcorrect?thatcorrect?SerenaSerena:No,only24meals.Weonlyoffersupperonthe:No,only24mea
43、ls.Weonlyoffersupperonthedayofarrivalandbreakfastonthedayofdeparturedayofarrivalandbreakfastonthedayofdeparturebecausemealswillbeservedontheplane.Breakfastbecausemealswillbeservedontheplane.Breakfastwillallbeservedatthehotelsyoustaysoyouneedtowillallbeservedatthehotelsyoustaysoyouneedtopayforpayfor.
44、EachmealEachmealis$is$.Listening and speaking16meals16meals7perperson7perpersonAllan:OurgroupmembersmaysometimeswanttotryAllan:Ourgroupmembersmaysometimeswanttotrysomesomeinsteadofmealsfortourgroup,inthatinsteadofmealsfortourgroup,inthatcase,cantheycancelsomemealsandhavesomethingcase,cantheycancelso
45、memealsandhavesomethingelsetheywant?elsetheywant?Serena:ThatsokaslongastheytelltheirtourguideSerena:Thatsokaslongastheytelltheirtourguidetwodaysinadvance.twodaysinadvance.Allan:Thatsgreat!SometouristshaveaskedmeaboutAllan:Thatsgreat!SometouristshaveaskedmeaboutthelocalperformanceYunnanImpressionShow
46、inthelocalperformanceYunnanImpressionShowinKunming,whatkindofshowisthat?Kunming,whatkindofshowisthat?Serena:Well,YunnanImpressionShow,alsocalledSerena:Well,YunnanImpressionShow,alsocalledDynamicYunnan,isagrandanduniquethatrichlyDynamicYunnan,isagrandanduniquethatrichlydepictsthestrongflavorofthelife
47、ofethnicminoritiesindepictsthestrongflavorofthelifeofethnicminoritiesin.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Listening and speakinglocaldisheslocaldishesSouthwestChinaSouthwestChinaAllan:Great,wewillgotoseeit.CanyoubooktheticketsAllan:Great,wewillgotoseeit.Canyoubooktheticketsforus?forus?Serena:OK.Theprice
48、softheticketvaryfromSerena:OK.Thepricesoftheticketvaryfrom,505063to63toaccordingtotheseatsyouwanttoaccordingtotheseatsyouwanttohave.Whichonedoyouprefer?have.Whichonedoyouprefer?Allan:Wedliketobook16ticketsatthepriceofAllan:Wedliketobook16ticketsatthepriceof.Serena:Ok,Illbookthemforyou.Serena:Ok,Illb
49、ookthemforyou.Allan:Thankyouverymuch.Allan:Thankyouverymuch.Serena:Anytime.Youarealwayswelcome.Serena:Anytime.Youarealwayswelcome.高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Listening and speaking383878786363高等职业教育旅游类专业系列教材高等职业教育旅游类专业系列教材Task1Task1:ListentothedialogueandthenfillintheblankswithListentothedialoguea
50、ndthenfillintheblankswithwhatyouhear.whatyouhear.Task2Task2:Workinpairs.SupposeyouareasalesmanagerofaWorkinpairs.Supposeyouareasalesmanagerofatourorganizingagency,andyoutourorganizingagency,andyoureconfirmingthereconfirmingtheitinerarywithanoperatorofalocaltouragency.itinerarywithanoperatorofalocalt
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