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1、前台接待处 FRONTDESK -RECEPTIONTopicFD-SOP-001 PersonalgroomingandhygieneFD-SOP-002 PreparingastaffrosterFD-SOP-003 SocialskillsFD-SOP-004 PreparingforandtakingoverashiftFD-SOP-005 ConductingbriefingsFD-SOP-006 FindingacleanroominfidelioFD-SOP-007 PreparingwelcomepacksandkeycardsFD-SOP-008 Preparingforin
2、dividualarrivalsFD-SOP-009 PreparingforgrouparrivalsFD-SOP-010 U singthetracereportFD-SOP-011 ProcedureforcuttingkeycardsFD-SOP-012 ClosureofshiftFD-SOP-013 InsertingatraceforaguestnotarrivedFD-SOP-014 RegisteringguestsFD-SOP-015RegistrationProcedureFD-SOP-016Welcomingaguest/EnteringthehotelFD-SOP-0
3、18 GroupcheckinFD-SOP-019 Checkin loomtypenotavailableFD-SOP-020 M ethodofpaymentatcheckinFD-SOP-021 Billinginstructionsduringcheckin前台接待处 FRONTDESK -RECEPTIONTopicFD-SOP-022 Checkin巾delioFD-SOP-023 RoutinginstructionsinfidelioFD-SOP-024 WakeupcallFD-SOP-025 Enteringamessageinfidelio(preformat)FD-SO
4、P-026 CheckingforguestmessagesinfidelioFD-SOP-027 Ratechange/rateincreaseFD-SOP-028 PostingchargesduringthegueststayFD-SOP-029 H andlingmultipleaccountsFD-SOP-030 TransferringchargesfromroomtoroomFD-SOP-031 CorrectionsandadjustmentsinfidelioFD-SOP-032 PaidoutsFD-SOP-033 RoomchangeFD-SOP-035 CheckoutatthereceptiondeskFD-SOP-036 ExpresscheckoutFD-SOP-037 CashpolicyFD-SOP-038 CheckoutcashpaymentsFD-SOP-039 Dueout/latecheckoutFD-SOP-040 CheckoutrefundFD-SOP-041 CheckoutcreditcardFD-SOP-042 Checkoutcityledger