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1、哈尔滨医科大学护理人际沟通语言沟通的类型,1,哈尔滨医科大学护理人际沟通语言沟通的类型,2,Chapter 5 Language communication of nursing care,徐 欣 哈尔滨医科大学护理学院,哈尔滨医科大学护理人际沟通语言沟通的类型,3,主 要 内 容,语言沟通的基本知识 护士语言沟通的主要类型-交谈 护士应具备的语言修养与技巧,哈尔滨医科大学护理人际沟通语言沟通的类型,4,Section 1,Basic knowledge of language communication,哈尔滨医科大学护理人际沟通语言沟通的类型,5,Learning Objectives,掌
2、握：语言沟通的含义 熟悉：语言沟通的作用及类型 了解：语言沟通的环境,哈尔滨医科大学护理人际沟通语言沟通的类型,6,含义：是指沟通者出于某种需要，运用有声语言或书面语言传递信息，表情达意的社会活动。,Definition and functions,哈尔滨医科大学护理人际沟通语言沟通的类型,7,Definition and functions,Information exchange Mental health Coordinate and improve the relationships As a tool Social Integration,哈尔滨医科大学护理人际沟通语言沟通的类型,8
3、,语言沟通的类型,oral language communication -advantages Limitations Style of OLC: daily and formal graceful Expression formal : express，say， speak，talk,哈尔滨医科大学护理人际沟通语言沟通的类型,9,哈尔滨医科大学护理人际沟通语言沟通的类型,10,哈尔滨医科大学护理人际沟通语言沟通的类型,11,自 学 内 容,哈尔滨医科大学护理人际沟通语言沟通的类型,12,哈尔滨医科大学护理人际沟通语言沟通的类型,13,Section 2,The main type of l
4、anguage Communication for nurse -talking,哈尔滨医科大学护理人际沟通语言沟通的类型,14,Learning Objectives,掌握：护患交谈中的常用语言 熟悉：交谈的含义及特点 了解：交谈的基本类型,哈尔滨医科大学护理人际沟通语言沟通的类型,15,交谈的含义 definition,Talking is a form of language communication ,which is based on oral language as the carrier for exchanging of message.,哈尔滨医科大学护理人际沟通语言沟通的
5、类型,16,Characteristics of talking,Widely and rapidly Flexible Popular and easy to understand Two-Way Communications Improvisation and acting according to circumstance Metacommunication,哈尔滨医科大学护理人际沟通语言沟通的类型,17,The basic types of talking,Individual talking,哈尔滨医科大学护理人际沟通语言沟通的类型,18,The basic types of tal
6、king,group talking,哈尔滨医科大学护理人际沟通语言沟通的类型,19,One sender and one receiver, each with own unique perceptions. Influenced by dynamics of creating, maintaining, and terminating a therapeutic nurse-client relationship.,哈尔滨医科大学护理人际沟通语言沟通的类型,20, The logical outcomes are group cohesiveness . The logical outco
7、me of one-to-one communication is the development of the nurse-client relationship.,哈尔滨医科大学护理人际沟通语言沟通的类型,21,哈尔滨医科大学护理人际沟通语言沟通的类型,22,The basic types of talking,face-to-face talking and non face-to-face centripetal pattern Common talking and therapeutic talking,哈尔滨医科大学护理人际沟通语言沟通的类型,23,The common langu
8、ages of nurse-client talking,Guiding language Explanatory language Persuasive language Encouraging language,哈尔滨医科大学护理人际沟通语言沟通的类型,24,哈尔滨医科大学护理人际沟通语言沟通的类型,25,The common languages of nurse-client talking,Convictive language Consolatory language Hint language,哈尔滨医科大学护理人际沟通语言沟通的类型,26,Section 3,Essential
9、language accomplishments and skills of nurse,哈尔滨医科大学护理人际沟通语言沟通的类型,27,Language accomplishments,哈尔滨医科大学护理人际沟通语言沟通的类型,28,语言的礼貌性,病人初到有迎声 进行治疗有称呼声 操作失误有歉声 病人合作有谢声 遇到病人有询问声 接电话时有问候声 病人出院有送声,哈尔滨医科大学护理人际沟通语言沟通的类型,29,哈尔滨医科大学护理人际沟通语言沟通的类型,30,Popularization,Scientific nature,Therapeutics,Correctness,Emotion,Mi
10、ldness,Confidentiality,Seriousness,Professional accomplishments of nurse,哈尔滨医科大学护理人际沟通语言沟通的类型,31,Skills of listen attentively,Conception of listen attentively Meaning of listen attentively Characteristics of listen attentively,哈尔滨医科大学护理人际沟通语言沟通的类型,32,Strategy of listen attentively,Initiatively liste
11、n Perception checking -Retell -Paraphrasing -clarifying -summary Reflecting,哈尔滨医科大学护理人际沟通语言沟通的类型,33,Language skills of communication,prelusion Salute type Concern type Cry up type Say other type,哈尔滨医科大学护理人际沟通语言沟通的类型,34,Language skills of communication,questioning Development type Closure type Explan
12、ation ending,哈尔滨医科大学护理人际沟通语言沟通的类型,35,other skills of communication,empathy Meaning of empathy Function of empathy Reticence Function of reticence Time of using reticence The ways to break reticence,哈尔滨医科大学护理人际沟通语言沟通的类型,36,思 考 题,一病人心脏病发作，由于家人缺乏医学知识、重视不够，未及时送院，入院时病情已垂危。 现病人家属问“现在情况怎样？”,你该怎样回答？,哈尔滨医科大学护理人际沟通语言沟通的类型,37,Thank You !,