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1、General Conditions of International Carriage for Passenger and BaggageShenzhen Airlines Company LimitedGeneral Conditions of International Carriage for Passenger and Baggage (With effect from Jan 1st, 2017)ContentArticle 1 Definitions3Article 2 Scope of Application8Article 3 Tickets9Article 4 Fares,
2、 Taxes and Charges13Article 5 Reservations and Purchase of Tickets14Article 6 Check-in and Boarding16Article 7 Administrative Formalities17Article 8 Limitation and Refusal of Carriage19Article 9 Carriage of Baggage22Article 10 Schedules, Cancellations and Change of Flights36Article 11 Change and End
3、orsement of Tickets39Article 12 Refunds40Article 13 Overbooking44Article 14 Conduct Aboard Aircraft44Article 15 Successive Carriers46Article 16 Liability for Damage and Limits of Compensation46Article 17 Time Limitation on Claims and Action48Article 18 Adoption of Passengers' feedback49Article 1
4、9 Effectiveness and Modification49Article 1 DefinitionsAs used in Shenzhen Airlines Co., Ltd. General Conditions of International Carriage for Passenger and Baggage(hereinafter referred to as Conditions),unless where the context otherwise requires or where it is otherwise expressly provided, the fol
5、lowing expressions shall have the meanings respectively assigned to them as below:1.1 “Convention” means whichever of the following instruments that is applicable to the contract of carriage:- the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Wa
6、rsaw on October 12th, 1929;- the Warsaw Convention as amended at Hague on September 28th, 1955;- the Convention for the Unification of Certain Rules for International Carriage by Air signed at Montreal on May 28th, 1999. 1.2 “International Air Transportation ”means transportation in which, according
7、 to the contract of carriage , one or more places of departure, destination and agreed stopping place is/are situated outside the Peoples Republic of China.1.3 “Domestic Portion of International Carriage” means both domestic and international portion are included in the same carriage contract, in wh
8、ich the domestic retention time shall not exceed 24 hours. The domestic portion is called the Domestic Portion of International Carriage.1.4 “Shenzhen Airlines” means Shenzhen Airlines Company Limited.(IATA code: ZH) 1.5。“Carrier” means the air carrier issuing the ticket and all air carriers that ca
9、rry or undertake to carry the passenger and/or his/her Baggage thereunder. 1.6 “Carrier Regulations” means provisions, other than the General Conditions, published by carrier and in effect on the date of ticket issuance, governing carriage of passengers and/or baggage and shall include applicable fa
10、res and tariffs in force.1.7 “Other Carrier Regulations” means provisions, other than the General Conditions, published by other carriers and in effect on the date of ticket issuance, governing carriage of passengers and/or baggage and shall include applicable fares and tariffs in force. 1.8 “Airlin
11、e Designator Code” means the two characters which are used to identify particular air carriers. 1.9 “Sales Service Agent” refers to an enterprise engaged in sales agency for civil air transportation.1.10 “Authorized Sales Service Agent” refers to a sales agent authorized by the carrier and to repres
12、ent the carrier in the sale of air transportation services.1.11 “Ground Services Agent” refers to an enterprise engaged in ground services agency for civil air transportation.1.12 “Authorized Ground service Agent” refers to a ground services agent authorized by the carrier to provide ground services
13、 for its flights .1.13 “Passenger” means any person, except the members of the crew, carried or to be carried in an aircraft with the consent of Shenzhen Airlines. 1.14 “Child” means any person who is over the age of two(2) but under the age of twelve(12) on the date of travel.1.15 “Infant” means an
14、y person who is at least fourteen(14) days old and is under the age of two(2) on the date of travel.1.16 “Special Passenger”means passenger who needs special assistance and attention by staff, including VIP passengers, wheelchair passengers, Pregnant woman, stretcher passengers, sick and disabled pa
15、ssengers, blind passengers, deaf and mute passengers.1.17 “Reservation”means reservation made for the seat, class of travel and the weight and volume of baggage.1.18 “Flight”means an act of flying performed by Carrier along a specific air route at a specific time on a specific date.1.19 “Codeshare F
16、lights” refers to a flight operated by one carrier on which another carrier can uses its airline code or likewise through an agreement, or a flight on which two or more carriers use their flight numbers respectively. 1.20 “Ticket”means either the Electronic Ticket or the transportation document whic
17、h is entitled “Passenger Ticket and Baggage Check”, in each case issued by carrier or Authorized Sales Service Agent on carrier behalf, and which includes the conditions of contract, notices and coupons.1.21 “Electronic Ticket”is the electronic form of paper ticket. It is a substitute to the traditi
18、onal paper ticket and achieved ticket paper-free storage. Booking, ticket issuance, check-in, boarding, financial settlement can all be processed in electronic form. 1.22 “Itinerary/Receipt of E-Ticket for Air Transportation” is the document records itinerary and tariff of the electronic ticket, whi
19、ch is supervised by State Administration of Taxation, jointly dispatched to approve by Civil Aviation Administration of China(CAAC). It is the receipt for reimbursement other than to pass airport security check and boarding the aircraft.1.23 “Connection Ticket”means a Ticket on the services of two o
20、r more flights.1.24 “Round-Trip Ticket” means a ticket with which the passenger departs from one place for another and then returns back to the point of origin.1.25“Scheduled Ticket”means a ticket on which flight number and date are specified and a reservation is held.1.26 “Open Ticket”means a ticke
21、t on which flight number and date are not specified or a reservation is not held.1.27 “Ticket Coupon”means both a paper flight coupon and an electronic coupon, each of which entitle the named passenger to travel on the particular flight identified on the coupon.1.28 “Electronic Coupon” means an elec
22、tronic flight coupon or other valued document held in Shenzhen Airlines computer database.1.29 “Flight Coupon”means that portion of the ticket which is issued by Shenzhen Airlines or by its Authorized Sales Service Agent on behalf, bears the notation “Good for Passage”, or in the case of an electron
23、ic ticket, the Electronic Coupon, and indicates the particular places between which passenger is entitled to be carried.1.30 “Tariff” means the fares, charges and/or related conditions of use published by an airline, subject to the approval from appropriate authorities where required.1.31 “Stopping
24、places” means those places, except the place of departure and the place of destination, set out in the ticket or shown in timetables as scheduled stopping places on passengers route. 1.32 “Stopover”means a stop on the passengers journey at a point between the place of departure and the place of dest
25、ination for over 24 hours, which is at the passengers discretion and subject to carriers prior consent.1.33“Force Majeure”means an unusual and unforeseeable circumstance beyond control, the consequences of which could not have been avoided even if all due care had been exercised.1.34 “Check-in Deadl
26、ine”means the latest time specified by each airport by which passenger must have completed check-in formalities and received boarding pass prior to boarding the aircraft.1.35“Ticket Endorsement” is the written authorization of one carrier transfer its ticket to another carrier.1.36 “Change of Ticket
27、”means changes made by the carrier to the passengers unused ticket on flight, departure time and class, due to voluntarily or un-voluntarily reason from the passenger.1.37 “Free Carriage” means Shenzhen Airlines carries certain passengers and baggage by aircraft and free of charge on international f
28、lights, including but not limited to free carriage provided by Shenzhen Airlines for benefits, marketing, private or business travel for employees, and frequent flyer rewards.1.38 “Overbooking”means a condition which exists when more seats have been booked on a flight than seats available for sale.1
29、.39“Baggage”means the necessary, and an appropriate quantity of, personal articles that the passenger wears and uses for convenience and comfort during the travel. Unless otherwise specified, it consists of both the checked Baggage and unchecked baggage of the passenger.1.40 “Checked Baggage”means t
30、he baggage which you hand over to Shenzhen Airlines for carriage and for which Shenzhen Airlines issues the Baggage Identification Tag.1.41 “Unchecked Baggage”means any of passengers baggage, other than Checked Baggage, which are to be taken care of by passenger as agreed by carrier, including carry
31、-on baggage and baggage that occupies an extra seat.1.42 “Carry-on Baggage” refers to belongings which are approved by carrier and carried and taken care of by the passenger, of which the type, quantity, weight and size have been regulated.1.43 “Baggage Identification Tag”means a document issued for
32、 identification of checked baggage and a voucher to collect the checked baggage by passenger.1.44 “Excess Baggage Ticket” means a credential issued by carrier for charging excess baggage fees.1.45 “Declared Value”means the value declared for checked baggage which exceeds the limit of carriers compen
33、sation.1.46“Departure Time” means the time after passengers have boarded on the aircraft and all cabin doors have been closed.1.47 “Damage”means loss arising out of or in connection with carriage or other services incidental thereto performed by carrier, including death, wounding, delay，loss, partia
34、l loss or other damage.1.48 “Day”means calendar days, it is counted 7 days a week. Provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purpose of determining duration of validity of a Ticket, the day upon which t
35、he Ticket is issued, or the day upon which the flight commenced, shall not be counted.Article 2 Scope of Application 2.1 General principlesExcept for those specified in Article 2.2.2, 2.2.3 and 2.2.4, these Conditions apply to all international carriage by air of passengers and baggage performed by
36、Shenzhen Airlines for reward. These conditions also apply to carriage under gratuitous fares and free fares, unless otherwise prescribed in Shenzhen Airlines regulations, relevant contracts or tickets.2.2 Charter operationsIf carriage is performed pursuant to a charter agreement, these conditions of
37、 carriage apply only to the extent they are incorporated by reference or otherwise, in the charter agreement or the ticket.2.3 Overriding lawTo the extent that any provision contained or referred to herein is contrary to anything contained in the Convention where applicable and in any applicable law
38、s, government regulations, orders or requirements, such provision shall not apply. The invalidity of any provision shall not affect the validity of any other provision of these Conditions.2.4 Conditions prevail over regulationsExcept as provided herein, in the event of inconsistency between these Co
39、nditions and Shenzhen Airlines regulations, these conditions shall prevail.Article 3 Ticket3.1 General principles3.1.1 Shenzhen Airlines will provide carriage only to the passenger who provides a valid electronic ticket that has been duly issued with his/her name indicated on it and valid ID at the
40、same time.3.1.2 A Ticket is not transferable.3.1.3 Except in the case of an electronic ticket, passengers shall not be entitled to be carried on a flight unless a valid ticket is presented containing the flight coupon for that flight and all other unused flight coupons and the passenger coupon. In a
41、ddition, passenger shall not be entitled to be carried if the ticket presented is mutilated or if it has been altered other than by Shenzhen Airlines or its authorized sales service agents. In the case of an electronic ticket, passenger shall not be entitled to be carried on a flight unless providin
42、g a valid electronic ticket that has been duly issued with his/her name indicated on it and valid travel document used at the time of ticket purchase. If a ticket is presented by someone other than the person to whom it was issued for carriage or for a refund, Shenzhen Airlines shall not be liable t
43、o the original ticket holder if in good faith it provides carriage or makes a refund to the person presenting the ticket.3.2 Period of validity3.2.1 A ticket shall be valid for a one-year period, except for special fare tickets, from the commencement date of the first carriage, or from the issuance
44、date of the Ticket if the ticket has not been used. A ticket issued at special fare is valid for carriage only for the period subject to the conditions prescribed in Shenzhen Airlines regulations.3.2.2 Unless otherwise prescribed, The validity period of ticket begins from 00:00 (included) of the nex
45、t day of commencement of travel or the next date of issuing the ticket to 00:00 (included) on the day of the next date of validity expiration.3.3 Extension of validity3.3.1 If a passenger is prevented from traveling within the period of validity of the ticket because Shenzhen Airlines, the validity
46、of such passenger's ticket will be extended until Shenzhen Airlines first flight on which space is available in the class of service for which the fare has been paid.a) cancels the flight on which the passenger holds a reservation; or b) omits a scheduled stop, being the passenger's place of
47、 departure, place of destination or a stopover; or c) fails to operate a flight reasonably according to schedule; or d) causes the passenger to miss a connection flight which the passenger holds a reservation; or (Only for passengers who purchased successive flight tickets at Shenzhen Airlines)；e) s
48、ubstitutes a different class of service; or f) is unable to provide previously confirmed space. 3.3.2 If a passenger holds a ticket of ordinary fare or a special fare ticket with same validity and are unable to travel within the validity period the ticket because Shenzhen Airlines cannot provide a s
49、eat in the class of service passenger have paid for, the validity period of passengers ticket can be extended to the first subsequent flight on which a seat in the class of service paid for is available.3.3.3 If, after having commenced his/her journey, a passenger is unable to continue the travel with