1、LOGOHuman Resource ManagementHuman Resource ManagementPerformance Managementand Appraisal 绩效管理与评估绩效管理与评估怀丽怀丽vPerformance Management System v绩效管理系统Processes used to identify,encourage,measure,evaluate,improve,and reward employee performance.包含了明确绩效内容、激励员工、衡量和评估工作绩效、改善工作绩效以及奖励员工的全过程。vPerformanceWhat a
2、n employee does and does not do.Quantity of output Quality of outputTimeliness of output Presence at workCooperativenessv绩效一个员工做什么或没做什么产出的数量 产出的质量产出的及时性 出勤率合作精神vJob Criteria 工作指标(或称为绩效维度)Important elements in a given job是一项工作中最重要的要素如一位大学教授的工作包括1.教学2.科研3.服务Types of Performance Information 绩效信息的类型绩效信息
3、的类型Trait-basedTrait-based InformationInformation员工特质信息员工特质信息员工特质信息员工特质信息Behavior-basedBehavior-based InformationInformation员工行为信息员工行为信息员工行为信息员工行为信息Results-basedResults-based InformationInformation工作结果信息工作结果信息工作结果信息工作结果信息Job PerformancePerformance Standards 绩效标准绩效标准vPerformance Standards 绩效标准Expected
4、 levels of performance 企业期待员工达到的绩效水平vCharacteristics of Well-defined StandardsRealistic 可实现Measurable 可测量Clearly understood 清楚明了Uses of Performance Appraisal绩效评估的作用绩效评估的作用vPerformance Appraisal(PA)The process of evaluating how well employees perform their jobs when compared to a set of standards,and
5、 then communicating the information to employees.是以一套标准为参照依据，评价员工的工作绩效，并将相关信息知会员工的过程。Roles for Performance Appraisal Administrative roles管理用途管理用途 compensation 薪酬 promotion 晋升 dismissal 撤职 downsizing 精简机构 layoff 临时解雇Performance Appraisal绩效评估绩效评估 Development Uses 开发用途开发用途 identifying strengths 识别员工的强项
6、 identifying areas for growth 确定有待提高的领域 development planning 制定员工开发计划 coaching and career planning 在职辅导和职业生涯规划Performance Appraisal 绩效评估绩效评估vInformal Appraisal 非正式评估Day-to-day contacts,largely undocumented 经常性vSystematic Appraisal 系统化评估Formal contact at regular time intervals,usually documented 规律性，
7、通常为每年一次Who Conducts Appraisals 由谁评估由谁评估1.Supervisors who rate their subordinates 上级评估他们的直辖下属2.Employees who rate their supervisors 员工评估他们的直接上级3.Team members who rate each other 团队成员互评4.Outside sources 外部人员评估5.Employees self-appraisal 员工自我评估6.Multisource(360 feedback)appraisal 多种信息渠道（360度反馈）评估1.Categ
8、ory Rating Methods 分类评定法2.Comparative Methods 比较法3.Narrative Methods 描述法4.Behavioral/Objective Methods 行为/目标法Performance Appraisal Methods 评估绩效的方法评估绩效的方法Category Rating Methods 分分类评定法定法vGraphic Rating Scale 图评价量表法A scale that allows the rater to indicate an employees performance on a continuum.在一个连续
9、区间内评价被评估者的业绩。vChecklists 检核清单法A performance appraisal tool that uses a list of statements or work behaviors that are checked by raters.指评估者根据一份陈述清单进行绩效评估的方法。Comparative Methods 比比较法法vRanking 排序法Listing of all employees from highest to lowest in performance.把所有员工按绩效从高到低依序排列。vForced Distribution 强制分配法
10、Performance appraisal method in which ratings of employees are distributed along a bell-shaped curve.采用强制分配法时，评估者对员工业绩的评价结果通常要符合正态分布。Narrative Methods 描述法描述法vCritical Incident 关键事件法vEssay Method 评语法vField Review 专家评估法Behavioral/Objective Methods 行行为/目目标法法v1.Behaviorally anchored rating scales(BARS)行
11、为锚定评估量表法v2.Behavioral observation scales(BOS)行为观察量表法v3.Behavioral expectation scales(BES)行为期望量表法Management by Objectives 目标管理目标管理vManagement by Objectives 目标管理Specifying the performance goals that an individual and his or her manager agree to try to attain within an appropriate length of time.员工与其管理
12、人员共同制定员工在合理的时间期限内要达到的业绩目标。Key MBO Ideas 目目标管理的三个核心理念管理的三个核心理念vEmployee involvement 员工参与vClearly difined goals 清楚明确的目标vMeasurable goals 目标具有可测量性The MBO Process 目标管理的步骤目标管理的步骤Job Review and Agreement复核工作内容并达成一致意见Continuing Performance Discussions持续进行绩效讨论Guided Objective Setting引导员工设置目标Development of P
13、erformance Standards确立绩效标准 Rater Errors 评估者误差评估者误差1.Varying standards 标准不一2.Recency/Primacy effects 近因/首因效应3.Central tendency,leniency,strictness 中心化趋势、宽松化和严格化误差4.Rater bias 评估者偏见5.Halo/Horn effect 晕轮/喇叭效应6.Contrast error 比较误差7.Similar to me/different from me 类己/异己误差8.Sample error 抽样误差Feedback system Feedback system Add Your TextTextAction based on evaluation措施Evaluation of data评估Data数据Performance feedback 绩效反馈绩效反馈Person being appraised被评估者被评估者经理经理客户客户 同事同事/同行同行下属下属自我评估自我评估CustomersSelf-evaluationSubordinatesCo-workers/peersManager
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