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1、,eBiz Service & Solutions,10%,15%,20%,55%,2004,Web Service & Solution,eBiz Consulting,SI Service & Solution,Network Integration,44.9%,2.3%,9.4%,15.9%,15.4%,12.3%, , ,: ,50%,15%,10%,10%,15%,30%,20%,30%,7%,10%,5%,SCMCMSERMERPKMSHRM,SCM (Supply Chain Management),2004,2003,ERM (Enterprise Resource Manag
2、ement), : , IT , IT ,10 20 50 100 100 ,100 (845 ),10 (4,159 ),5 10 100 200 200 , ,30%,30%,40%,50%,( : %),100806040200,1,2,3,4,CMS,GW/KMS,PMS,SCM,450400350300250200150100500,(:),: ,946,973,989,1,078,1,110,1,195,1997,1998,1999,2000,2001,2002,(),(/),: ,4,0003,0002,0001,000,2002,2003,2004,2005,2006,( :
3、),5,000,6,800,5,500,8,000,6,500,5,500,Extension,Front end,Back end,B2C / e-Community / Cyber IR Web Business / e-Marketing,System (HW) / Network(LAN,WAN) Solutions / Applications,9,000,5,000,4,500,7,500,Product,10,000,20,000,Solution,(21,626),(18,122),(9,807),(7,984),(7,467),(10,266),(14,073),(7,810
4、),ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2B FAX,(: ),:,1999,2000,2001,2002,2003,2004,2005,2006,2007,(: ),:924:742,61,166,195,238,369,611,924,1337,350,551,538,543,561,645,742,862,1,007,1,3001,2001,1001,000900800700600500400300200100,228,24,20,41,59,67,40,52,134,174,73,137,228,310,162,2,6,10,117,166,
5、 , , :16%, :16.6%,: KISDI,400,1,000,9 IT , , ,S/W, SoC, ,TV,Post-PC,S/W,2002,2007,2002,2007,2003,IT,1009080706050403020100,24020016012080400,143,1,2,3,4,5,6,7,8,9,10,11,133,154,157,147,157,154,153,171,190,186,IT,(:),: ,34.7,27.7,20.8,12.9,16.2,10.0,18.2,27.4,26.7,31.3,24.7,(:),2003,2004,2005,1,000,5
6、00, ,1,500,20%,12%,600,400,300,500,1,000,15%,:,8007006005004003002001000-100-200-300-400,1999,2000,2001,2002,2003,2004,2005,2006,2007,182,475,730,-34,-192,-305,-343,-385,-289,:924:742,(: ),2001,2002,2003,400,700,1,500,250,ValueProfit,350,500,2,000,(:),2004,700,CMS,GW/KMS,ERP,CRM/DW,UMS,EIP,SCM,PMS,C
7、MS,Knowledge Management,e-Commerce services,CRM,ERP,SCM,Business Intelligence,enablement Service,Web + IT Integration,Business Value,Technology Value,Suppliers,Customers,: IBM,Technology & Communications Infrastructure,eBiz Solutions,eBiz Integration,eBiz Strategy,B2E,B2B,B2C,B2M,Product Leadership,
8、Relationship management,e-Business Transformation,Mailing,Business,SCM,e-Automation,PABX,e-Market,ERP,MES,IBS,EDMS,Group D,GW,HRM,PRM,DW,IRM,KMS,EIP,WCMS,RMS,ERM,e-IPS,e-Fax,e-Search,e-CTI,e-Community,Employee,Customer,CRM : Customer Relationship Management,e-CRM,CRM,CRM ,Customer Relationship Manag
9、ement, , ,Customer,Customer,Customer,Customer,Customer,Customer, ,SCMSystem,EKP/EIPSystem,CRMSystem,Supply chain Integration,Enterprise Knowledge Information Portal,Customer DB Integration, : , : ,CRM System,one to one marketing,Information,Portal,eGS,Transaction,Information,eGS,eGS,Transaction,Port
10、al,e-Gov. ServiceIntegration,EUROPE,ASIA,N. AMERICA,S. AMERICA,OCEANIA,AFRICA,SCMERPEKP/EIP,EUROPE,ASIA,S. AMERICA,OCEANIA,AFRICA,Los AngelesARTCOMPT(AMERICA), INC.TEL : 1-714-999-8990 FAX : 1-754-999-9901,N. AMERICA,eBiz Sector & Solution, eSolution ,LIFE,System,INFORMATION,COMMUNICATION,TechnoVill
11、age,/,/,/,/, / / ,/,Mail+SMS+Fax+, , , DB, ,/,e-Marketing,E-CRM,e-Marketplace,SCM,Supplier,Customer,Supplier,Customer, , Order Fulfillment ,e-Business Value Chain,Consulting,Marketing,Contents,Flash,Design,Coding,CTI,UMS,Mailing,Server,D/B,Creative,Interaction,System,ebiz Integration,Strategy,Soppin
12、g,eCRM,IRM,VOC/RMS,e- Learning,Interactive Full Service, ebiz, ,eSolution,eBusiness Transformation,Supplier,Supplier,Supplier,stockholder,Employees,On-line,Off-line,SCMERPIPS,eCompany,EIP/KMS/GW,IRM/RMS/PRM,WebSiteCRM/CP,Partners,eBiz Total Service,eBizStrategy,eBizOperation,eBizConsulting,Planning,
13、Contents,Solution,eBusiness Integrator,eBizBuilding,Marketing,eBiztotal service,eCompany ,SCM/IPS,DW/CRM,Customer,Stockholder,Supplier,eCompany,IRM/RIS,GW/KMS,ERP/EIP,PACS,ERP,CRM,EIP,Mailing,B2Emall,IntegrationDevelopers,Web Service,EnterpriseSolution,Business Fields : SI Development & Solutions,SM
14、 MU,SI MU,NI MU,R&D MU,eBizTotal Service,eBiz Total Service, Data Integration,Enterprise CRM,eCRM,Data Warehousing/Integration,Web LogData,Data Base,TransactionData,CustomerProfile, ,e-CRM,Service,Sales,CRMData Warehousing/Integration,SMSChannel,Web FAXChannel,eMailChannel,Web SiteChannel,Post chann
15、el,Consumer,Investor,Purchaser,Analyst,The press,Club,Marketing,Customer Interaction PlatformsInteraction Management Infrastructure,Customer Communications,Customer A,Customer B,Customer C,Supplier A,Supplier B,Supplier C,eBiz Consulting,eBiz Solutions,eBiz Integration,eBiz Solutions & Service,Inter
16、net AreaBSP AreaSI AreaNI Area,E-Mail,EDMS,GW,KMS,2( ),ERP,1 ( ),CRM,SCM,E-Planning,Office Management System,DW/E-CRM / CRM,E-Marketplace,SCM,ElS,GW/KMS,ERP,CMS,Management& Business,B2B,Marketplace,IPS,EIP/EKP,PMS,Partner & Supplier,Customer,B2E,B2C,B2M,eBiz Sector & Solutions,eCRM,WCMS,IRM/PRM,Mail
17、ing,MES,CTI,PABX,IBS,Network Integration Automation System Enterprise Network,CRM/DW,EIP/EKP,ERP/SCM,GW/KMS,SI consulting SI development SI management,Web consulting Web development Web management,NI Area,SI Area,Web SI Area,eBiz Solutions & Service,Web SI AreaSI AreaNI AreaSystem Area,2004 , ,Consu
18、lting,eSolution,2004,Web Building,Web integration Publishing DB generation,Web Design,Internet AreaBSP AreaSI AreaNI Area,55%,15%,20%,10%,Consulting for eBizeStrategy Consulting.eManagement ConsultingeBusiness Restructure Consultinge-CRM,e-Marketing Consulting,e-Solution/ e-Infra/ e-Infra,SI consult
19、ing & management,Network Integration /Automation System,IT development & management,SCM,CRM,e-Supply chain Management,e-Customer Relationship Management,E-biz transformation,System,- , - ,- - Supply Chain ,ERP/EIP,SCM,CRM,e-Supply chain Management,e-Customer Relationship Management,E-biz transformat
20、ion,System,- , - ,- - Supply Chain ,ERP/EIP,e-CRM function,e-Customer Relationship Management,e-CRM,e-CRM,Adaptation,Analysis,Data Gathering,eBiz Solution analysis _e-CRM, / , ,eBiz Consulting,e-Marketing & Promotion,eCreative & Contents,eBizTotal Service,eBiz SI & Solutions,46%,22%,19%,Source:Execu
21、tive Issues Survey CEO Global Business Study,The Alexander Group, Incorporated, , , , ,7%,6%, ?,CEO , ,1 2 3 4 / 5 Restructuring6 7 (Globalization) 8 9 (Geopolitical) , ,1 2 3 4 5 6 7 Restructuring8 (Globalization) 9 (Value-Added Supplier Relationships), ,1. ,5. , , ,4. ,3. ,2. ,1. , ( ) ? ?, Site ?
22、, Site Site ( , ) ?, / ? ?, ? ?, ,eCRM,1. ,5. , , ,4. ,3. ,2. ,1. , ( ) ? ?, Site ?, Site Site ( , ) ?, / ? ?, ? ?, ,eCRM, ,90 , : 60% ( 80 90% ), , : 40%,Web Agency Service Domain,Web Building,Web Solution,Web Consulting,Web CIWeb DesignWeb application,e-Business ConsultingMarket Analysis,e-Marketi
23、ng,E-CRM,e-Marketplace,SCM,Supplier,Customer,Supplier,Customer, , Order Fulfillment ,e-Business Value Chain,eCompany ,SCM/IPS,DW/CRM,Customer,Stockholder,Supplier,eCompany,IRM/RIS,GW/KMS,ERP/EIP, Data Integration,Enterprise CRM,eCRM,Data Warehousing/Integration,Web LogData,Data Base,TransactionData,
24、CustomerProfile,PACS,ERP,CRM,EIP,Mailing,B2Emall,IntegrationDevelopers,Web Service,EnterpriseSolution,Business Fields : SI Development & Solutions,eBusiness Transformation,Supplier,Supplier,Supplier,stockholder,Employees,On-line,Off-line,SCMERPIPS,eCompany,EIP/KMS/GW,IRM/RMS/PRM,WebSiteCRM/CP,Partne
25、rs,eBiz Total Service,eBizStrategy,eBizOperation,eBizConsulting,Planning,Contents,Solution,Marketing,eBusiness Integrator,eBizBuilding,eBiztotal service,SM MU,SI MU,NI MU,R&D MU,eBizTotal Service,eBiz Total Service,CRM,Forecasting, Opportunity Management,Configuration,Generation,Forecasting, Custome
26、r CareSpare Management,ForecastingPersonalizationCampaign ManagementMarketing Encyclopedia,ERP,CMS,SCM,EIP,eStrategy,Solution & Service - SI Development & Solutions,Marketing,Sales,Services,Customer A,Customer B,Customer C,Supplier A,Supplier B,Supplier C,eBiz Consulting,eBiz Solutions,eBiz Integrat
27、ion,eBiz Solutions & Service,Internet AreaBSP AreaSI AreaNI Area,E-Mail,EDMS,GW,KMS,2( ),ERP,1 ( ),CRM,SCM,E-Planning,Office Management System,SI AreaNI AreaSolution AreaSM AreaInternet AreaR&D AreaConsulting Area,SI Business Area,SI consulting SI development SI management N/W management New technol
28、ogy,Network Integration - Network Consulting - Network Integration - Network Management,Innovation,Operation,Optimization,Business & IT Strategy,Supply Chain Execution,eBiz Enterprise Management,Supplier,Customer,eCompany,Partner,Stockholder,Employee,IPSSCM,IRMPRM,e-Marketing,GW+KMSEDMS,Buy Side,Sel
29、l Side,ERPEIP,e-Business Sector & Solutions,Strategy,Contents,Solution,Brand A,Brand B,() ,Ebiz , , ,Brand C,Integration Branding & Identity,Summary,- , 2,3. ,2. ,4. ,5. ,6. ,1. , 2, , (), / , : 100 / : 10, / (),Off-line On-line Business WCMS e-CRM ,1. 7 ( ) 2. Web Solution ,Off line Business On lin
30、e Business ,Vision,Mission,Planning,1. Summary,- , , , ,- , , ,: ,5 ,One-Stop Service,10%,10%,5%,5%,BSP,IT consulting IT development IT management N/W management New technology,Wireless Internet,Web Contents,Web Mailing,Web SI,eBiz Solutions & Service,BSP AreaInternet AreaSI AreaNI AreaConsulting Ar
31、ea,BSP MU :(Business Service Provider Management Unit), 2, ,Customer,Partner,Shareholder,Employee,e-Business Solutions,Web Site, 2003, 2004,EIP,e-Biz SI,Web SI,Web, 2005,eBiz Planning eBiz Integration e-Package/Solution e-learning Solution e-Total Marketing,Web Identity Web Contents Web Promotion We
32、b Applications,Web SI Planning Web System Integration SMS / eFax / Mailing eCRM / IRM / CMS e-Marketing(PRM),Web SI & eSolution,e-biz Total Solution,eBiz Value,eBiz Transformation,Publish,Interact,Transact,Integrate,Customer Information AccessHSE Communication,Customer and Technical SupportSupplier
33、Relationship Management,Electronic Order to CashElectronic ProcurementSupplier Bidding & Selection,Integrated Planning and ForecastingIntegrated Plant Management,: ,e-Business _Fulfill Demand,Website Strategy,Site E,Site B,Site H,Site F,Site A,Site G,E-biz Transformation,AS IS,TO BE,Site C,Site D,St
34、rategy and Implementation,e-Shopping,Information,eBusiness,Business Function & Strategy,Proposal,- Web Site System ,Value,2003,2004,2005,2006, / ,e-Branding B2B / B2E Web (EIP) personalization(e-CRM / DM ),E-Biz , ,1,2,3, Branding & Identity (Web CI) Business / (Site Concept) System & Solutions,Hima
35、rt,2. ., , , , ?,Strategy,Contents,Solution,Brand A,Brand B,() ,Ebiz , , ,Brand C,Summary,- ,Integration Branding & Identity,e-Business ,Convergence,Industry Transformation,Value ChainIntegration,Channel Enhancement, : PwC,eBiz Transformation,Sales Team,System Team,ConsultingTeam,SI MU,NetworkTeam,A
36、utomationSystemTeam,EnterpriseNetworkTeam,NI MU,eBiz,CRM,EIP,R&D,eBiz Collaboration Network,eOffice,eConsulting,eVenture,eSolution,eCompany,Business Domain,eBiz Strategy Consulting.eBiz Management ConsultingeBiz Restructure Consulting,eCRM(Web call center) eCommunity eFAX(Dial Fax) eIRM WCMS,Real es
37、tate portal Network swap serviceInternet Fax Tour portal Internet broadcasting Community portal,EDMS GroupWare Enterprise Knowledge Internet Purchasing System,Solution Development,30%,60%,30%,60%,Customer,Customer,Supplier,Supplier,Loyalty,System Integration,eCRM IRM PRM,Solution Development,Applica
38、tion,Web DB Integration Mobile Application Customer Integrated,Home Page,System,Solution,e-branding Web Style Guide On-line Marketing,DB/Web Server Multimedia Server Wireless/Security,e-CRM e-Marketing WCMS .,e-Business Transformation,Marketing Innovation,Channel Innovation, , ,eOffice Solution Plan
39、ning, , , .,() / ., , .,45%,15%,5%,35%, .,KMS,EIS,EDMS,SCM,CRM,Non-formal Information,Enterprise Knowledge/Information Portal,EKP-EIP,Solution & Service - SI Development & Solutions,GW,ERP,How convenient would it be, if we can view all the numerous information scattered on the internet,such as Intra
40、net, GroupWare,(ERP),(CRM),(SCM) gathered in single screen?,eBiz Solution,eCRM,2003,2004,2002,SMS,CMS,PMS,EIP,ERP,SCM,Electronic Decision Making,E-mail,E-board,Schedule Management,MIS,Name Card Management,CareerManagement,HumanRelationship Management,Survey,messenger,GWeagleOffice,Solution & Service
41、 - eagleOffice,How to reach online user and provide Customised In-depth product information?,How to sell products and process ordersOver the Web?,What are new offerings, unique to the Web?,How to revolutionise business models andshift value creation?,Product/Service Innovation,Business Model Innovat
42、ion,Marketing Innovation,Channel Innovation,Source : Arthur D.Little,eBusiness Perspective,( e-Business ),Channel Enhancement,Value Chain Integration,Convergence,Industry Transformation, , Win-Win, (: ) , , ,: PwC, eBusiness ,DefenseDefense, the Agency for nationalsecurity institution etc.,Finance B
43、ank, Insurance, Security, Credit Card, Investment Trust etc.,ChemistryPetrochemical, heavy chemical/explosive/energy etc.,Service Distribution /service/leisure/educational institution etc.,Public sector Government organization/government investment institution etc.,Industry Machine, construction, as
44、sembling,equipment etc.,SI MU Business Fields,Business Fields : SI MU,Organization,Planning & Public,Supporting Team,President & CEO,CS team Biz 1 team Biz 2 team Biz 3 team,Sales 1 team Sales 2 team SI System team SI Develop team,Sales 1 team Sales 2 team Automation team Network team,Consulting 1 t
45、eam Consulting 2 team Consulting 3 team,eBiz team Solution team,SI MU,INFRA MU,Consulting MU,R&D MU,BSP MU,Organization,Web SI - Web SI Consulting - Web Applications - Web Solutions,e-Biz / M-biz - e-Biz Consulting - e- Biz Integration - e-Biz Solutions,e-Biz Total - e-Total Consulting - e- Biz Tota
46、l Integration - e- Biz Total Solution,Business Value,100,250,300, , ,120,400,700,Degree of Innovation, , ,Web build - Web Planning - Design/Component,3-D Pie Chart,Block Diagram,Add Your Text,Add Your Text,產品品質,銷售業績,售後服務,售前推廣,Contents,Hot Tip,How do I incorporate my logo to a slide that will apply t
47、o all the other slides? On the View menu, point to Master, and then click Slide Master or Notes Master. Change images to the one you like, then it will apply to all the other slides.,Diagram,ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.,TitleAdd your text,Th
48、emeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.,Cycle Diagram,Diagram,Diagram,Diagram,3-D Pie Chart,ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.,ThemeGallery is a Design Digital Content & Contents mall developed by Guil
49、d Design Inc.,ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.,Diagram,Text,Text,Text,Diagram,Add Your Title,Cycle Diagram,Diagram,Diagram,Your Text,Your Text,Your Text,Your Text,Your Text,Your Text,Your Text,Your Text,Contents,Diagram,Add Your Text,Add Your Te
50、xt,Add Your Text,Diagram,2003.10 Add Your Text2003.10 Add Your Text2003.10 Add Your Text,2000,2001,2002,2003,Company History,2001.10 Add Your Text2001.10 Add Your Text2001.10 Add Your Text,2002.10 Add Your Text2002.10 Add Your Text2002.10 Add Your Text,2000.10 Add Your Text2000.10 Add Your Text2000.