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1、NFPA 1061 Standard for Professional Qualifications for Public Safety Telecommunicator 2007 Edition NFPA, 1 Batterymarch Park, Quincy, MA 02169-7471 An International Codes and Standards Organization Copyright National Fire Protection Association Provided by IHS under license with NFPALicensee=IHS Emp
2、loyees/1111111001, User=Wing, Bernie Not for Resale, 04/02/2007 01:07:50 MDTNo reproduction or networking permitted without license from IHS -,-,- IMPORTANT NOTICES AND DISCLAIMERS CONCERNING NFPA DOCUMENTS NOTICE AND DISCLAIMER OF LIABILITY CONCERNING THE USE OF NFPA DOCUMENTS NFPA codes, standards
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23、tion of the Secretary, Standards Council, NFPA, 1 Batterymarch Park, P.O. Box 9101, Quincy, MA 02269-9101. For more information about NFPA, visit the NFPA website at www.nfpa.org. Copyright National Fire Protection Association Provided by IHS under license with NFPALicensee=IHS Employees/1111111001,
24、 User=Wing, Bernie Not for Resale, 04/02/2007 01:07:50 MDTNo reproduction or networking permitted without license from IHS -,-,- Copyright 2007 National Fire Protection Association. All Rights Reserved. NFPA 1061 Standard for Professional Qualifications for Public Safety Telecommunicator 2007 Editio
25、n This edition of NFPA1061, Standard on Professional Qualifications for Public Safety Telecommu- nicator, was prepared by theTechnical Committee on Public SafetyTelecommunicator Profes- sional Qualifications and released by the Technical Correlating Committee on Professional Qualifications. It was i
26、ssued by the Standards Council on December 1, 2006, with an effective date of December 20, 2006, and supersedes all previous editions. This edition of NFPA1061 was approved as anAmerican National Standard on December 20, 2006. Origin and Development of NFPA 1061 The Committee on Public Safety Teleco
27、mmunicator Professional Qualifications was orga- nized in 1992 to have primary responsibility for professional qualifications for public safety dispatchers. The first edition of NFPA 1061 was published in 1996. For the 2002 edition, the committee reviewed the 1996 edition of the standard and up- dat
28、ed some JPRs, requisite knowledge, and requisite skills where needed. The entire docu- ment was reformatted to comply with the new Manual of Style for NFPA Technical Committee Documents. For the 2007 edition, the committee has made minor revisions in the existing chapters to reflect current technolo
29、gy and terminology. The committee has also added a new chapter for Public Safety Telecommunicator III. This level responds to the command post of a large incident to provide communications and documentation for the command post. In Memoriam, September 11, 2001 We pay tribute to the 343 members of FD
30、NY who gave their lives to save civilian victims on September 11, 2001, at the World Trade Center. They are trueAmerican heroes in death, but they were also American heroes in life. We will keep them in our memory and in our hearts. They are the embodiment of courage, bravery, and dedication. May th
31、ey rest in peace. 10611 Copyright National Fire Protection Association Provided by IHS under license with NFPALicensee=IHS Employees/1111111001, User=Wing, Bernie Not for Resale, 04/02/2007 01:07:50 MDTNo reproduction or networking permitted without license from IHS -,-,- Technical Correlating Commi
32、ttee on Professional Qualifications Barbara L. Koffron, Chair Phoenix Fire Department, AZ U Stephen P. Austin,State Farm Insurance Companies, DE I Rep. International Association of Arson Investigators, Incorporated Timothy L. Bradley,North Carolina Fire Commission, NC E Rep. TC on Fire Service Instr
33、uctor Professional Qualifications (Vote Limited to Professional Qualifications Systems Management) Richard W. Carlson,Okolona Fire Department, KY U Rep. TC on Fire Inspector Professional Qualifications (Vote Limited to Professional Qualifications Systems Management) Boyd F. Cole,SunnyCor Incorporate
34、d/SmartCoat Incorporated, CA M Rep. TC on Emergency Vehicle Mechanic Technicians Professional Qualifications (Vote Limited to Professional Qualifications Systems Management) Jim A. Crawford,Vancouver Fire Department, WA E Rep. TC on Fire Marshal Professional Qualifications (Vote Limited to Professio
35、nal Qualifications Systems Management) Yves Desjardins, cole nationale des pompiers du Qubec, Canada U Douglas P. Forsman,Union Colony Fire/Rescue Authority, CO E Rep. Louisiana State University Carl Goodson,Fire Protection Publications, WA M Rep. TC on Rescue Technician Professional Qualifications
36、(Vote Limited to Professional Qualifications Systems Management) Ernest J. Grant,North Carolina Jaycee Burn Center, NC U Rep. TC on Public Fire Educator Professional Qualifications (Vote Limited to Professional Qualifications Systems Management) Jon C. Jones,Jon Jones works in cooperation with a Pub
37、lic Safety Telecommunicator II. 3.3.9.2 Public Safety Telecommunicator II.Prioritizes, ini- tiates, and coordinates the response of public safety agen- cies; manages the flow of incident related information to and from field units and/or public safety resources; moni- tors status of field units and
38、assigns additional resources as requested and/or required. 3.3.9.3 Public Safety Telecommunicator III.Serves as a spe- cialized telecommunicator who responds to the scene of emergency, manages the flow of information from com- mand center to communications center, and documents requests for and depl
39、oyment of specialized teams, equip- ment or agencies. 3.3.10 Requisite Knowledge.Fundamental knowledge one must have in order to perform a specific task. 3.3.11 Requisite Skills.The essential skills one must have in order to perform a specific task. 3.3.12 Service Request. Any communication from the
40、 public or other agency that prompts action by a telecommunicator. 3.3.13 Task. A specific job behavior or activity. 1002, 2003 3.3.14 Telecommunicator.An individual whose primary re- sponsibility is to receive, process, or disseminate information of a public safety nature via telecommunication devi
41、ces. Chapter 4Public Safety Telecommunicator I 4.1 General. The Public Safety Telecommunicator I shall meet the job performance requirements defined in Sections 4.2 through 4.4 of this standard. 4.2 Receive. 4.2.1 Description of Duty. To process any request for public safety services. 4.2.2Establish
42、 communications with the requester, using a communication device, a means of collecting information, op- erating procedures, and a work station, so that a communica- tion link with the requester is achieved. (A)* Requisite Knowledge. Verbal communications process. (B)* Requisite Skills. Operation an
43、d basic troubleshooting of telephone and communications systems and devices, such as recording, verbal and listening abilities. 4.2.3 Extract pertinent information, given a request for pub- lic safety service, so that accurate information regarding the request is obtained. (A) Requisite Knowledge. L
44、ocal area, protocol system. (B)Requisite Skills. Controlling the conversation utilizing established questioning techniques and active listening tech- niques, and managing situations such as excited or hysterical callers, callers speaking foreign languages, suicidal callers, and other calls requiring
45、 special handling, including mass ca- sualty and weapons of mass destruction. 10616PROFESSIONAL QUALIFICATIONS FOR PUBLIC SAFETY TELECOMMUNICATOR 2007 Edition Copyright National Fire Protection Association Provided by IHS under license with NFPALicensee=IHS Employees/1111111001, User=Wing, Bernie No
46、t for Resale, 04/02/2007 01:07:50 MDTNo reproduction or networking permitted without license from IHS -,-,- 4.2.4Establish nonverbal communications, given a request for public safety service through a communications device, so that accurate information regarding the request is obtained. (A)* Requisi
47、te Knowledge. Nonverbal communication pro- tocols. (B)* Requisite Skills. Use of nonverbal communication devices. 4.3 Process. 4.3.1* Description of Duty. Preparedatafordispatchorreferral byevaluating,categorizing,formatting,anddocumentingthein- cident per established policies, procedures, or protoc
48、ols. 4.3.2Generate records of public safety services requests, given agency policies, procedures, guidelines, and resources, so that the record is correct, complete, and concise. (A)Requisite Knowledge. Policies, procedures, guidelines, and protocols established by the AHJ. (B)Requisite Skills. Appl
49、ication of basic language and writ- ing skills, interpreting and condensing information, key- boarding, mousing, typing skills, legible handwriting. 4.3.3Analyze information provided by a service requester, given the policies, procedures, and guidelines of the agency, so that the request is accurately categorized and prioritized. (A)* Requisite Know