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1、FRONT OFFICE PRE-OPENING CRITICAL PATHDESCRIPTION/ACTION1530153015301530 15301530STAFFINGFRONT OFFICEFront Office Manager Confidential Secretary Assistant Front Office Manager Front Office Shift Leaders GSA Duty Manager Japanese Guest Relations Manager Guest Relations Manager Guest Relations Officer
2、 Cyber Relation (IHC)Page boyCONCIERGEChief Concierge Assistant Concierge Bell Captain Bellman Doorman Car Valet FRONT OFFICE PRE-OPENING CRITICAL PATHDESCRIPTION/ACTION1530153015301530 15301530HUMAN RESOURCESJob DescriptionsOrganisation ChartFront Office ManualGuest Relations ManualCyber Relation M
3、anualConcierge ManualBell Department Manual Doormen ManualReview Salary Levels And BenefitsSet-up Departmental OrientationWrite Up Policies And ProceduresPrepare Working Rosters - Pre-openingEstablish Briefing ProceduresEstablish Fire & Emergency ProceduresEstablish Regular MeetingsPrepare Working R
4、osters - Pre-opening FRONT OFFICE PRE-OPENING CRITICAL PATHDESCRIPTION/ACTION1530153015301530 15301530TRAININGDevelop Training Plan For Assistant Front Office ManagerDevelop Training Plan For Duty ManagersDevelop Training Plan For Guest Relations ManagerDevelop Training Plan For Chief ConciergeDevel
5、op Training Plan For Shift LeadersDevelop Training Plan For Assistant Chief ConciergeDevelop Training Plan For GSAsDevelop Training Plan For Guest Relations OfficersDevelop Training Plan For Bell CaptainsDevelop Training Plan For BellmenDevelop Training Plan For DoormenDevelop Training Plan For Car
6、ValetsDevelop Jobs Breakdowns For All PositionImplement Department TrainersImplement TrainingFO SYSTEMPlanning And Configuration SessionTraining ReservationsFront OfficeSimulationLife session - Test RunGlobal II/Holidex trainingFRONT OFFICE PRE-OPENING CRITICAL PATHDESCRIPTION/ACTION1530153015301530
7、 15301530SUPPLIESFinalise Stationery And Office Supplies For Front OfficeFinalise Stationery And Office Supplies For ConciergeFinalise Stationery And Office Supplies For Bell DeskFinalise Stationery And Office Supplies For Guest RelationsKey Card HoldersSupply Of Key cardsCredit Card SuppliesPrice L
8、istsBrochuresExchange Rates For Foreign CurrencySix Continents/Priority Club SuppliesReview All FF&ESelect VIP GiftsSelect Six Continents/Priority Club GiftsFRONT OFFICE PRE-OPENING CRITICAL PATHDESCRIPTION/ACTION1530153015301530 15301530LAYOUTS & PLANSReview Front Office Managers OfficeReview Front
9、 Office Secretarys Work Station Review GRO Work StationsReview Concierge StationsReview Bell DeskFRONT OFFICE PRE-OPENING CRITICAL PATHDESCRIPTION/ACTION1530153015301530 15301530ADMINISTRATION PROCEDURESCashiering ProceduresCredit ProceduresPurchase RequestsStore RequisitionsReportsCurrent Budget Es
10、tablish Procedures With HousekeepingComparative Statistics With Competitor HotelsNext Year BudgetEnsure Exchange rate board for FO is orderedSetup Room matrix with Housekeeper and ccordinate with systems for loading into systemLoad Room Rates in Global II/Holidex systemDefine Business Rooms (5%of inventory) together with GM and SM Director. IHC only.Order Business room FF&E