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1、Business Travel,What is business travel? Travels with business purposes. The purposes(目的) for business travel marketing activities营销活动 negotiation谈判 market research & investigation市场研究与调查 conference会议 trade fair & exhibition交易会及展览 cross-regional technical exchange/product launch/ large-scale celebra
2、tions跨区域的技术交流、产品发布大型庆典,I. An Introduction to Business Travel,3. Tips for Business Travel Abroad 1) Planning the itinerary * Give some thought to the trips goals and their relative priorities. * Obtain names of possible contacts, arranging appointments, checking transportation schedules, and confirm
3、the most important meetings before the traveler leaves the country. * Keep the schedule flexible enough to allow for both unexpected problems and unexpected opportunities. * Check the normal workdays and business hours in the countries to be visited. Also take foreign holidays into account. * Be awa
4、re that travel from one country to another may be restricted.,2) Business preparations for international travel * Language differences * Seasonal weather conditions in the countries to be visited * Health care (e.g. what to eat, special medical problems and prescription drugs) * Electrical current (
5、e.g. a transformer or plug adapter) * Money (e.g. exchanging currency and using credit cards or travelers checks) * Transportation, accommodation and communication * Cultural differences * Tipping,Booking a flight: listening (Ex.1) Michael Burnett has asked his secretary to book a flight from London
6、 Heathrow Airport to Paris Charles De Gaulle Airport. Read his note and look at the flight times. In pairs, decide which flights Michael could take.,II. Travel Arrangement,Listen to Michaels secretary calling the travel agent. Which flight does she book? Flight No. _ Time_ Listen again and complete
7、the following sentences. Id like to _ to Paris Charles de Gaulle Airport. Im afraid the flight is _. Is there a seat _ on that one? Would you like to make a _? Can I have the _ name, please? Do you have _ with us? The _ is for one passenger on British Airways flight _ at _. Could you send an email t
8、o _?,BA 395,06:20,book a flight,fully booked,still available,booking,passengers,an account,booking,BA 395,6:20,confirm the booking,2. Changes to flight details: writing an email (Ex.2) Complete the email from a travel agent to business clients using the information below. Write 60-80 words. Give the
9、 email to your partner. * Flights to Paris next week will be diverted to Lyons because of an air traffic control dispute. * You do not know how long the dispute will last. * Offer a refund or a booking for a later date.,event & reason,problem caused,solution,Sample Answer,Vocabulary aircraft /plane
10、飞机 check in 办理登机手续（ID, passport, ticket or e-ticket) boarding pass/card 登机牌 delay 航班延误 air traffic controller 空中交通管制员（空管） baggage handler 行李管理员/分拣员 first/business/economy class 头等/商务/经济舱 flight attendant/cabin crew 空中乘务人员/机组人员 one way/round (return) trip ticket 单程/双程票,III. Air Travel,2. Airline serv
11、ices Work in groups. Look at this list of airline services. Agree on the three most important services for the business traveller. * air-miles awards for frequent flyers * valet service airport parking * double baggage allowance * priority status at check-in * exclusive business lounges * advanced s
12、eat selection * wider, fully reclining seats * in-seat phone/fax facilities * in-flight catering/free drinks,3. Air travel services: listening (Ex.3) Five business travellers talk about different air travel services. Decide which each speaker is talking about. 1) _ A. business class section 2) _ B.
13、comfortable seating 3) _ C. free newspapers and magazines 4) _ D. in-flight entertainment 5) _ E. in-flight food and drink F. in-seat phone/fax facilities G. on-board duty-free sales H. scheduled flights,E,H,D,B,A,4. Low-cost airlines: reading (Ex. 4) 5. Air travel experiences: listening (Ex.5) 1) L
14、isten to four air passengers talking about their experiences. Complete the descriptions with the number of the speaker (1-4). Passenger_was very satisfied with the service he/she received. Passenger_missed his/her flight because of overbooking/lateness. Passenger_was delayed because of a strike. Pas
15、senger_was delayed because of bad weather.,3,1,4,2,2) Listen to the passengers again. Choose the best ending (A, B or C) for each sentence. Passenger 1 was travelling A alone. B with one other person. C with two other people 2. Passenger 2 received instructions A to wait in his hotel B to wait in th
16、e airport C to wait at the information desk 3. Passenger 3 is A disabled B hungry C famous 4. According to Passenger 4, strikes A are not common. B occur regularly C are very rare.,B,A,A,B,Hotel amenities/facilities Here are some amenities you can find in a hotel. Which things do you think are impor
17、tant for the business traveller. sauna modem socket bar good room lighting swimming pool secretarial service fax video conferencing TV quick check-in room service free newspapers direct-dial telephone Jacuzzi air conditioning Internet connection hair dryer fitness room conference room translation se
18、rvices laundry service,IV. Hotel,2. Hotel facilities: listening (Ex.6) 3. Hotel selection: reading (Ex. 7),Grosvenor Square,The Strand,Portman Square,Vocabulary expenses claim sheet/form 费用报销（申请）单 claim (vt.)/make an expenses claim for 申请报销 make a false claim for expenses 虚报费用 receipt 收据 invoice 发票
19、reimburse 报销、偿付 an expenses reimbursement system 报销制度,V. Expenses Claim,2. Business expenses Q1: What expenses do people typically incur on a business trip? 1) food, taxis, hotel 2) accommodation 3) business calls 4) fax or telephone charges 5) cost of meal and lodging 6) public transportation fares
20、 7) laundry expenses 8) client entertainment expenses Q2: What would you do in the following situations? Situation One On a three-day business trip to Paris, you travel about the city using the underground system to visit clients. You find this the cheapest and most convenient way of travelling. On
21、your last night there, you begin filling your expenses claim sheet. When you read the small print, you notice you are authorised to claim up to 25 per day for taxis.,Situation Two Your first business trip for your new company has been successful and you have secured an important new contract. You in
22、vite your client out to dinner at an expensive restaurant. However, at the end of the meal, he insists on paying the bill. It comes to 125. He passes you the receipt after he has paid and says you could claim this back on expenses. “Everyone does it,” he says. Situation Three You discover that a col
23、league has made a false claim for expenses for a five-day trip to Hamburg. He was booked into a hotel which cost 80 per night, but he only stayed there for one night. He then checked out of the hotel and spent the rest of the week with an old friend. However, he made an expenses claim for all five n
24、ights.,Reference to the question,submit false expenses claims inflate travel expenses falsely claim back 50 on an expenses claim put personal bills on corporate expenses expenses fraud is dishonest/unethical/outrageous conduct violate code of business conduct and ethics suffer from the qualms of con
25、science risk losing your honour,递交虚假费用报销申请,夸大差旅费用,虚报费用赚回50英镑,仿造开支是不诚实/不道德/无耻的行为,把私人开支算在公司账上,违反商业行为和道德准则,受到良心的责备,冒丧失尊严的风险,ruin the image of the company Honesty is the best policy. strictly observe honesty principle integrity of heart is indispensable In business, (as in our personal lives,) honesty a
26、nd integrity are the elements most critical to building fruitful, long-term relationships. do your best in fostering a corporate culture of honesty and integrity,毁了公司的形象,诚实是最好的策略.,心灵诚实是必不可少的,恪守诚信原则,在商务上，（在生活中也一样，）诚信和正直是建立成功和长期的关系的最关键因素。,为营造诚信、正直的公司文化而尽力,3. Expenses claims: listening Section A (Ex.8)
27、 Roger Hargreaves works in an accounts department. He telephones three people about their expenses claims. Listen and complete the forms below with one or two words or a number.,F A D G E,Section B (Ex.9) Five people call the Accounts Department and leave messages about their expenses. Listen and de
28、cide what each speaker is trying to do. _ A. arrange a meeting _ B. ask for help _ C. ask for information _ D. ask permission _ E. cancel an appointment F. explain a delay G. make a complaint H. thank someone,Reading Part V (Ex.10) Reading Part IV (Ex.11) Writing: letters of invitation,VI. Exam Focu
29、s,Letters of Invitation The following phrases are useful for formal written invitations. Inviting/Offering We should like to invite you . / We should he very pleased if you could/ We would be delighted if you could Thanking Thank you (very much) for your (kind) invitation to / It was very kind of you to invite me to / I was delighted to receive your invitation to Accepting I would be very pleased to / I should be delighted to Declining Unfortunately, due to, I am unable to ,