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1、商务英语口语,Editor: 陈云 (Ada.Chen),Whats up? Its up to you. Thats really something! Im really different! Everyone think of changing the world, but no one think of changing himself.,Lead-in,商务电话(一),Making Calls,确认电话 Is that 01234567? Hello, （is that ）John? 自报姓名 This is Ada from TPV. Hello? This is Ada spea
2、king.,Making Calls,打错电话 Sorry, I must have dialed the wrong number. Im terribly sorry. Ive got the wrong number. Im sorry. Ive been mis-routed. Im sorry but this is the number I was asked to ring.,告知找谁 May I have Jack? I wonder if Karen is in. May/Could/Can I speak to/with Dr.Smith please? Could you
3、 please put Kelly on the phone. Could you put Kelly back on?,Making Calls,事情紧急 I have something urgent to consult Kelly. I need to get in contact with Jack right away. The situation admits of no delay. Could I have her mobile phone number? Could you tell me where I can reach her?,Making Calls,何时回来 C
4、an you tell me what time he will be back? When do you expect him back? What time do you think hell be free? When is a good time to catch him?,Making Calls,稍后再打来 I must discuss the matter with Jack himself. Ill call back later. Ill ring again one hour later.,Making Calls,告知电话 Hello,01234567. Good mor
5、ning. Grant Hotel. Can/May I help you? Hello,TPV. How can I help you?,Receiving Calls,语音信箱 Hello. You have reached 01234567. Im sorry Im unable to answer your call right now. Pls leave your message after the tone. Ill get back to you as soon as I can. Thanks for calling CRI Online, pls dial the exte
6、nsion or press 0 to get to the operator.,Receiving Calls,请对方稍等 Just a moment/second, please. Ill see if hes in. Hang on. Ill get him for you. /Ill put him on the phone. Would you mind holding for a minute. She is coming now.,Receiving Calls,重名 We have two Kays here. Which Kay do you want to talk to?
7、 By any chance do you know her department? Kay of which department?,Receiving Calls,没有此人 We dont have any Smith working here. Im sorry there is nobody here by that name. He is no longer at this company. Im sorry. Smith was transferred to our Branch Office.,Receiving Calls,人不在 Hes off today./Hes off
8、duty/for the day. Im sorry he is not in the office/out of the office. Hes out of town./Hes on a business trip(to/in Hong Kong). Hes out for lunch. Would you like to try again an hour later.,Receiving Calls,不便接电话 Im afraid hes occupied / busy / tied up now. Hes on another line at the moment. Im sorry
9、, he has someone in his office right now. Hes in / attending a meeting now.,Receiving Calls,何时回来 In two hours, I think. Im not sure, but hell probably be back by three. He should be back after lunch / very soon. Can you call back later?,Receiving Calls,代接 Can anyone else help you(with this)? Would y
10、ou like to speak to someone else in the office? Would you care to speak to Lily instead? Lily can take the call for her.,Receiving Calls,没听清楚 Pardon? / I beg your pardon. Im afraid I didnt catch your name. Could you repeat it, please? Can you speak a bit louder? Im afraid youre speaking a bit too fa
11、st. Can you speak slowly.,Receiving Calls,线路有问题 I cant hear you very well. The phone seems to be out of order. The phone seems to be out of order. Im sorry, we seem to have a bad connection./Its a bad/terrible line. Im afraid we have a crossed line. Hang up and Ill call you back. Can you hang up and
12、 call back?,Receiving Calls,对方打错 Sorry, wrong number. Im afraid youve got / dialed the wrong number. Im sorry you have the wrong extension. What number have you dialed? No, its 01234567.,Receiving Calls,挂断电话 Oh, sorry, Id better go now. Oh, somebody is at the door. I have to go. Ill call you again l
13、ater. Ill think about it and call you back soon, OK? Sorry. I have a meeting right now. Well Lily, its been a pleasure talking to you.,Receiving Calls,Sample Dialogue A,A: Hello. Can I speak to Mr. John Anderson, Please? This is Steve Lee. B: Hold on, please. C: John Anderson speaking. A: Hi, John.
14、This is Steve. Did you get my note? C: Yes, I just got it. Ill think it over and call you back. A: Fine. See you later. C: Goodbye.,Thanks for calling TPV Online, pls dial the extension or press 0 to get to the operator. A: Hello. Thiss David from BBC. May I have Kay please? B: Im sorry, but we have
15、 two Kays here. Which Kay do you want to talk to? A: Kay in charge of HP. B: Hang on. Ill get her for you.,Sample Dialogue B,() B: Im afraid shes occupied now. Can anyone else help you? A: No. I really need to talk to her personally. B: Would you like to try again later? A: OK, When is a good time to catch her? B: In one hour, I think. A: Fine, thanks a lot. See you. B: See you.,Sample Dialogue B,Thank You !,Lets call it a day!,