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1、 I II III IV V OutlineOutline Company ProfileCompany Profile Research MethodsResearch Methods Results & DiscussionResults & Discussion Problems & SuggestionProblems & Suggestion SummarySummary ResearchResearch MethodsMethods Results &Results & DiscussionDiscussion Problems & Problems & SuggestionSug
2、gestion SummarySummary CompanyCompany ProfileProfile CompanyCompany ProfileProfile CompanyCompany ProfileProfile The Worlds Largest Chain ofThe Worlds Largest Chain of Fast Food Restaurants Fast Food Restaurants First Restaurant in Shenzhen in 1990First Restaurant in Shenzhen in 1990 1050 Chinese Mc
3、Donalds restaurants1050 Chinese McDonalds restaurants ExpandingExpanding Over 60,000 EmployeesOver 60,000 Employees ExpandingExpanding Located in Huadu DistrictLocated in Huadu District Established in 14Established in 14th th Jan, 2009 Jan, 2009 Employed 32 CrewsEmployed 32 Crews CrewCrew Crew Train
4、erCrew Trainer Team LeaderTeam Leader Swing ManagerSwing Manager Second AssistantSecond Assistant First AssistantFirst Assistant RestaurantRestaurant Manager Manager CrewCrew Crew Trainer Team Leader Swing Manager Second Assistant First Assistant Restaurant Manager CompanyCompany ProfileProfile Rese
5、archResearch MethodsMethods Results &Results & DiscussionDiscussion Problems & Problems & SuggestionSuggestion SummarySummary ResearchResearch MethodsMethods TelephoneE-mailOnline SurveyBooks from Library ResearchResearch MethodsMethods Maslows Hierarchy of NeedMaslows Hierarchy of Need Physical Nee
6、dsPhysical Needs Safety NeedsSafety Needs Social NeedsSocial Needs Esteem NeedsEsteem Needs Self-actualization Self-actualization NeedsNeeds FoodFoodDrinkDrinkShelterShelter SexualSexual SatisfactionSatisfaction Security & Protection from HarmSecurity & Protection from Harm Self-respectSelf-respectA
7、utonomyAutonomyAchievementAchievement StatusStatusRecognitionRecognitionAttentionAttention AffectionAffectionBelongingnessBelongingness AcceptanceAcceptanceFriendshipFriendship GrowthGrowthSelf-fulfillmentSelf-fulfillment Low-order NeedsLow-order NeedsHigh-order NeedsHigh-order Needs 3%-5%3%-5% 1%-5
8、%1%-5% CompanyCompany ProfileProfile ResearchResearch MethodsMethods Results &Results & DiscussionDiscussion Problems & Problems & SuggestionSuggestion SummarySummary Results &Results & DiscussionDiscussion Results &Results & DiscussionDiscussion Salary & Reward Insurance & Protection Staff Activiti
9、es Promotion Training & Career Development Salary & Reward Insurance & Protection Staff Activities Promotion Training & Career Development Basic SalaryBasic Salary General EmployeesGeneral Employees 7.57.5 yuan/houryuan/hour TrainersTrainers 9.59.5 yuan/houryuan/hour Team LeadersTeam Leaders 11.511.
10、5 yuan/houryuan/hour Part-time:Upper Limit of Part-time:Upper Limit of 100100 hourshours Full-time:More than Full-time:More than 167167 hourshours RewardReward Monthly Service StarMonthly Service Star 100 100 yuanyuan100 100 yuanyuan PR TestPR Test CrewCrew 1%-3%1%-3%1%-3%1%-3% Crew TrainerCrew Trai
11、ner 1%-5%1%-5% Team LeaderTeam Leader 3%-5%3%-5% Overtime WageOvertime Wage More than 167 HoursMore than 167 Hours 1.5 1.5 TimesTimes1.5 1.5 TimesTimes Work More Earn MoreWork More Earn More WelfareWelfare On Work 50%On Work 50% Off Work 75%Off Work 75% FoodFood DrinkDrink ShelterShelter Work More,
12、Get MoreWork More, Get More EvaluationEvaluation OfOf PerformancePerformance CompanyCompany ProfileProfile ResearchResearch MethodsMethods Results &Results & DiscussionDiscussion Problems & Problems & SuggestionSuggestion SummarySummary Results &Results & DiscussionDiscussion Results &Results & Disc
13、ussionDiscussion Salary & Reward Insurance & Protection Staff Activities Promotion Training & Career Development Salary & Reward Insurance & Protection Staff Activities Promotion Training & Career Development Safe Operation EnvironmentSafe Operation Environment Reasonable Working ScheduleReasonable
14、Working Schedule Rounded Work Injury Rounded Work Injury Insurance SystemInsurance System I want to workI want to work on Monday .on Monday . Fine, we willFine, we will consider your consider your opinion.opinion. I want to ask for I want to ask for a leave tomorrow.a leave tomorrow. Ok, I will writ
15、e it Ok, I will write it down on the down on the message book.message book. AD&DAD&D Accidental Death & Accidental Death & Dismemberment InsuranceDismemberment Insurance 2 2 Times Times the Basic Salarythe Basic Salary CompanyCompany ProfileProfile ResearchResearch MethodsMethods Results &Results &
16、DiscussionDiscussion Problems & Problems & SuggestionSuggestion SummarySummary Results &Results & DiscussionDiscussion Results &Results & DiscussionDiscussion Salary & Reward Insurance & Protection Staff Activities Promotion Training & Career Development Salary & Reward Insurance & Protection Staff
17、Activities Promotion Training & Career Development Staff MeetingsStaff Meetings Staff CompetitionsStaff Competitions Staff Birthday PartiesStaff Birthday Parties Staff AssembiliesStaff Assembilies Twice a YearTwice a Year ManagerManager A Sense of Belonging & A Sense of Belonging & AcceptanceAccepta
18、nce FriendshipFriendship IntimacyIntimacy FamilyFamily CompanyCompany ProfileProfile ResearchResearch MethodsMethods Results &Results & DiscussionDiscussion Problems & Problems & SuggestionSuggestion SummarySummary Results &Results & DiscussionDiscussion Results &Results & DiscussionDiscussion Salar
19、y & Reward Insurance & Protection Staff Activities Promotion Training & Career Development Salary & Reward Insurance & Protection Staff Activities Promotion Training & Career Development Monthly Service StarMonthly Service Star 100100 yuan yuan100100 yuan yuan Crew TrainerCrew Trainer CrewCrew Crew
20、TrainerCrew Trainer Team LeaderTeam Leader Swing ManagerSwing Manager Second AssistanceSecond Assistance First AssistanceFirst Assistance RestaurantRestaurant ManagerManager CrewCrew Crew TrainerCrew Trainer Team LeaderTeam Leader Swing ManagerSwing Manager Second AssistanceSecond Assistance First A
21、ssistanceFirst Assistance RestaurantRestaurant ManagerManager CrewCrew Crew Crew TrainerTrainer TeamTeam LeaderLeader . . . Self-respectSelf-respect AutonomyAutonomy AchievementAchievement Devoting to JobsDevoting to Jobs Bring Benefit to Bring Benefit to The CompanyThe Company CompanyCompany Profil
22、eProfile ResearchResearch MethodsMethods Results &Results & DiscussionDiscussion Problems & Problems & SuggestionSuggestion SummarySummary Results &Results & DiscussionDiscussion Results &Results & DiscussionDiscussion Salary & Reward Insurance & Protection Staff Activities Promotion Training & Care
23、er Development Salary & Reward Insurance & Protection Staff Activities Promotion Training & Career Development Basic Crew Basic Crew Training SystemTraining System ManagementManagement DevelopmentDevelopment ProgramProgram ManagementManagement DevelopmentDevelopment ProgramProgram Swing Swing Manage
24、rManager Basic Operation CourseBasic Operation Course Basic Management CourseBasic Management Course Intermediate Operation Intermediate Operation CourseCourse Regional Equipment Regional Equipment CourseCourse Assistant Assistant ManagerManager Hamburger UniversityHamburger University Advanced Oper
25、ations CourseAdvanced Operations Course 1 1 Communication SkillCommunication Skill Interpersonal SkillInterpersonal Skill Human Relation SkillHuman Relation Skill Goal Goal SettingSetting DiversifyDiversify ManagementManagement Team Team BuildingBuilding Employee Employee DevelopmentDevelopment Trai
26、ning SystemTraining System Career Development Career Development SystemSystem VerticalVertical DevelopmentDevelopment HorizontalHorizontal DevelopmentDevelopment VerticalVertical DevelopmentDevelopment Crew Trainer Team Leader Swing Manager Second Assistant First Assistant Restaurant Manager Horizon
27、talHorizontal DevelopmentDevelopment GrowthGrowth AchievingAchieving Ones Ones PotentialPotential Self-fulfillmentSelf-fulfillment ? ? ? ? KnowledgeKnowledgeSkillsSkills CompanyCompany ProfileProfile ResearchResearch MethodsMethods Results &Results & DiscussionDiscussion Problems & Problems & Sugges
28、tionSuggestion SummarySummary Problems & Problems & SuggestionSuggestion Problems & Problems & SuggestionSuggestion ProblemsSuggestionProblemsSuggestion Low WageLow Wage Inelastic Wage AllocationInelastic Wage Allocation Lowest Level of WageLowest Level of Wage 7.5 7.5 yuan/houryuan/hour The Amount
29、ofThe Amount of Minimum Wage GuaranteeMinimum Wage Guarantee SystemSystem Low LoyaltyLow Loyalty Different TurnoverDifferent Turnover Same WageSame Wage Low MoralLow Moral Most Effective Most Effective MotivationMotivation CompanyCompany ProfileProfile ResearchResearch MethodsMethods Results &Result
30、s & DiscussionDiscussion Problems & Problems & SuggestionSuggestion SummarySummary Problems & Problems & SuggestionSuggestion Problems & Problems & SuggestionSuggestion ProblemsSuggestionProblemsSuggestion Basic SalaryBasic Salary CommissionCommission BonusBonus Total SalaryTotal SalaryBonusBonus Pe
31、rformance Appraisal Performance Appraisal Objective ManagementObjective Management CompanyCompany ProfileProfile ResearchResearch MethodsMethods Results &Results & DiscussionDiscussion Problems & Problems & SuggestionSuggestion SummarySummarySummarySummarySummarySummary Company ProfileCompany Profile Research MethodsResearch Methods Results & DiscussionResults & Discussion Problems & SuggestionProblems & Suggestion Thank You for Thank You for Your AttentionYour Attention “ “ “ “