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1、退货率高申诉 邮件模板一：Dear Amazon team,Weare so sorry to find that our listing of（ASIN）which is fulfilled by Amazon team has been off the shelfbecause ofthe high productreturn rate on 22th July.We have check all the listings and product packaging carefully. And we also check the FBA customers returns in 90 d
2、ays:4 returns : product is not the same as the description6 returns: defective3 returns: customers do not want the productTherefore, here are some solutions to solve these problems above:4 customers saythe description does not match the actual usage.The description on the detail page xxxxxxxxx Actua
3、lly, xxxxxxxOur solution:1.We modified the description on the details page and delete the words or phrases related to xxxxx in order not to confuse or misunderstand consumers.2. We will place the characteristics and instructions of the product in a noticeable position, upload some detail images and
4、try our best to describe the products as accurate as possible.The product doesnt work：We are committed to improving the quality of our products. All of the products have been repeatedly checked byour quality supervision departments.Maybe there are some defective items cause by transportation leading
5、 to the guests will receive the damaged product sometimes .Our solution:1. We will continue to improvetheproduct qualityand the package quality. Increase the compression resistance of the package to protect the product.2. Check more times, make sure the products are qualified before shipment, so the
6、 customers can receive the satisfactory products.3.We will choose a better logistics carriers to ensure the safe transport of products.4.We will always choose FBA for our delivery.Unwanted item/Did not like itMaybe some customers have a high expectation for this product. Or after they bought it, the
7、y changed their minds.Our solution:We takes photos by using the real product, try our best to restore the essence of the product to make the descriptions closest to the real.其它Aboveall, we will focus onthe customer experience and improve the product qualitycontinuously.Thank you for your service.Bes
8、t regards,XXX team邮件模板二：Dear Amazon Seller Support,We are so sorry for any inconvenience to the customer and Amazon team. Alsoso sorry to find that the offerof ASIN:XXXXX, which is fulfilled by Amazon, currently suspended because ofhigh rate of negative customer experience.According to the comments
9、provided by the customer, we have taken action to avoid this happening again:1. Customer Comments| XXXXXXXXXXXXXXXX(针对上面问题为什么产生的解释）Our solution:xxxxx（针对问题的解决方案）2. Customer Comments| Do not know how to useXXXXXXXXX(针对上面问题为什么产生的解释）Our solution:We will add more images and information about how to use o
10、n the detail page and given a more detailed use method in the manual. Sending the more detail pdf version of the manual to the customer if they need.其它涉及到该产品详情，不展示了。2) We also have 24-hour customer service. The customers can consult the product information at any time. We will communicate with the c
11、ustomers patiently and sincerely and try our best to serve them.Our aim is to provide the customers with a high-quality shopping experience. Our commission is to improving the quality of our products all the time. All of the products have been repeatedly checked byour quality supervision departments
12、.Check more times, make sure the products are qualified before shipment, so the customers can receive the satisfactory products.Above all, we will focus onthe customer experience and improve the product qualitycontinuously. If you are not satisfied with the above improvements we have, please provide us your valuable suggestions. We will try our best to make up for our own deficiencies.