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Dear XXX,Thank you for your support on our products and service in the last year. As a responsible seller, we understand your worry and would like to take action to soothe it.I guess the product, during the last 400+ days, brought you lots of pleasant moments. Would you please agree that we refund half payment for the worry and you absorb the other half for the happiness and company the product brought?We will arrange refund within 3 days once get your approval.Have a nice day!Best regards胡雅红