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1、试卷代号：座位号： 广东理工职业学院2011至2012学年度第一学期期末考试2010 级 商务英语专业商务交际英语1补考考试题年 月题号IIIIII总分分数得分评卷人I. Listening（10%）I. Listening（10%）Mike(M1) is asking his assstant Mary(M2)to investigate YACs background. Listen and fill in the blanks.M1: Hi, Mary, It is Mike. I have just reveived an email from YAC, who whats to _(
2、1)_ with us.M2: Well, what can I do for you?M1. I dont know much about the _(2)_. So could you check its background for me?M2: Sure.M1: I will cc you the eamil for YAC, which give a brief account of the company, quite impresssive with a long list of _(3)_. And I also want you to check how its _(4)_
3、suppilers see it.M2: OK, I get it. When do you want it?M1. The sooner, the better. Just keep me _(5)_ of your progess.M2:得分评卷人II. READING（60%）PART ONE（10%）Questions 1-5Look at question 1-5. In each question, which sentence is correct?For each question, mark one letter ( A, B or C) on your answer she
4、et.1.I am sorry but the parts will not be available until 25 January. The parts can be delivered A. immediately.B. before 25 January.C. after 25 January.2. We can give you a good discount on a large order. If the order is large,A. there will be an increase in the cost.B. there will be a reduction in
5、 the cost.C. the cost will remain the same.ToAll StaffCcSubject:Accounts Course3.Staff wishing to enroll for the Accounts course should contact Jane Fellows, Who needs to know numbers. Staff should tell Jane Fellows A. how many people have enrolled for the course. B. if they are interested in doing
6、the course. C. which of the courses they have decided to do. 4.Townley Vehicles have appointed Ken Roberts, formerly of Weston Motors,as Sales Manager.What do we know about Ken Roberts? A. He used to work for Townley Vehicles.B. He is applying for a job as a sales manager.C. He was employed by Westo
7、n Motors in the past.5.Company staff must advise Personnel of any change of home address, to keep files up to date.A. All staff must update their company files regularly. B. Staff must keep Personnel informed if they move house.C. Staff must inform Personnel of any company which changes address.PART
8、 TWO: 10%Questions 6 -10Look at the list below. It shows pages from a companys website on the Internet.For questions 6-10, decide which page (A - H) is the most suitable for each person below to select.For each question, mark the correct letter (A - H) on your Answer Sheet. Longo Systems Ltd.：Websit
9、e DirectoryA. Company HistoryB. Company OrganizationC. Annual ReportD. Company GoalsE. Product InformationF. Retail OutletsG. Customer ComplaintsH. Latest News Do not use any letter more than once.6. Adam Smith is not satisfied with some goods he bought.7. Rachel Cains wants to find out when the com
10、pany started trading.8. Hazel Thomas needs to know the name of the Personnel Office.9. Dominic Nobel has to find out how the company performed last year.10. Benjamin Tidswell wants the address of his nearest Longo Systems dealer.PART THREE: 10%Questions11-15Look at the charts below. They show the ex
11、penditure on advertising compared to the increase in sales income of 8 companies over a 3-year period.Which chart does each of sentences (11-15) describe?For each sentence, mark one letter (AH) on your Answer Sheet.Do not use any letter more than once.11. The company benefited from a steady rise in
12、income across the period in spite of an annual decrease in expenditure on advertising. 12. The annual increases in spending on advertising had no positive effect on income which continued to fall over the period.13. Although advertising spending remained unchanged during the 3 years, increase in inc
13、ome fluctuated, reaching a peak in the middle of the period.14. Both advertising costs and income from sales rose over the whole period, with sales at about double the level of advertising spending in 2000.15. Even though the amount of money spent on advertising went up year by year, the increase in
14、 income leveled off in 2000.PART FOUR: 7%Questions 16-22Read the advertisement below for a hot drinks machine.Are sentences 16-22 Right or Wrong? If there is not enough information to answer Right or Wrong, choose Doesnt say.For each sentence (16-22), mark one letter (A, B or C) on your Answer Sheet
15、.ADVERTISING FEATURESave Money and Keep Your Staff HappyIt can be expensive to keep the canteen open to serve drinks to your staff through the day. Our QVM hot drinks machine replaces this service, so that you can close the canteen between mealtimes.You can install the QVM hot drinks machine anywher
16、e in the building. One machine is suitable for a staff of ten to fifteen people. It costs L1 300 to buy, or L11.00 per week to rent over 60 months. It is not expensive to operate: for example, the cost of power for one day is 30p, nearly as cheap as the price ofone hot drink from the machine.Our com
17、pany will carry out a weekly service, at a charge of L10.00 . We can also refill the machine with drinks ingredients for an extra charge of L8.00. Some customers prefer to do this themselves, however.There are eight choices of hot drink available from the QVM machine, and our company offers one mont
18、hs trial free of charge, so that you can estimate how popular the machine will be and see what the actual savings are.16. With a QVM machine, companies can avoid having a canteen altogether. A. Right. B. Wrong. C. Doesnt say.17. The QVM machine provides enough hot drinks for up to fifteen people. A.
19、 Right. B. Wrong. C. Doesnt say.18. Most customers prefer to rent the QVM machine over sixty months. A. Right. B. Wrong. C. Doesnt say.19. The electricity used daily by the machine costs less than the price of a hot drink. A. Right. B. Wrong. C. Doesnt say. 20. The machine company empties the money
20、from the machine as part of its service agreement. A. Right. B. Wrong. C. Doesnt say.21. Customers can refill their machines with drinks ingredients, if they want to.A. Right. B. Wrong. C. Doesnt say. 22. During the trial period, the customer pays a reduced amount to rent the machine. A. Right. B. W
21、rong. C. Doesnt say.PART FIVE: 6%Questions 23 - 28Read the article below about the telecard.For questions 23 - 28, choose the correct answer.Mark one letter (A, B or C) on your Answer Sheet.Business Telecard InternationalYou can use your Business Telecard International at any card phone in the UK. H
22、ere is some information about making international phone calls.You can now phone almost any country in the world, although in some cases you can only call major cities. When you cannot make direct dialing calls, you can ask the international operator to help you. This is more expensive and takes mor
23、e time, but it may be helpful if you want to speak to a particular person and no one else；in this case you should ask for a “person-to-person” call. Even more expensive is a reverse charge call where the person who receives the call pays.If the international line is busy, you can reserve a call；expl
24、ain the number you want and the operator will call you back when the line is free.You can save money by calling outside office hours, e.g. early in the morning, late at night and on Sundays.Remember that the time may be different in the country you are calling. International time is based on GMT (Gr
25、eenwich Mean Time), London is on GMT and Moscow, for example, is 3 hours ahead.There is one problem, change to DST (Daylight Saving Time) for the summer. In the UK, clocks are put forward one hour in spring and put back in autumn, and so London is actually one hour ahead of GMT in the summer. If you
26、 are unsure about the time, the operator will help you.You can use your Business Telecard International for domestic calls as well, but there will be an additional charge over the standard rate.23. What is the most expensive type of call?A. Direct dial.B. Through the operator.C. Reverse charge call.
27、24. What can you do if the international line is engaged?A. Book a call.B. Make a “person-to-person” call.C. Call back outside office hours.25. When is it cheaper to make an international call?A. 10 a.m.B. 5 p.m.C. 11 p.m.26. How many hours is Moscow ahead of London during the summer?A. 2.B. 3.C. 4.
28、27. What will you do if you want to use your Business Telecard International?A. To change to DST.B. To ask the operator.C. To use a card phone.28. What will you do if you want to make a cheaper daytime call?A. To call on Sundays.B. To make a direct dialing call.C. To call back when the line is free.
29、PART SIX: 12% Questions 29 - 40Read the article below.Choose the correct word to fill each gap, from A, B or C on the opposite page.For each question (29 - 40), mark one letter (A, B or C) on your Answer Sheet.The annual staff meeting of Harcourt Electronics took place _29_ 28th June 1995. All membe
30、rs attended the meeting _30_ those who were not in the city.John Stevens,. The Managing Director. Reported _31_ the companys performance for 1994/1995 _32_ compared it with previous years. He explained that Harcourt Electronics had increases _33_ market share by 3%. However, he said staff _34_ not r
31、elax because the company _35_ not fully recovered from the economic difficulties of recent years.Next year there will_36_ eight more sales staff in South East Asia _37_ will be responsible for finding new clients. If any current staff are interested _38_ joining this team, they can apply _39_ giving
32、 their names to the Personnel manager.Plans to move the companys New York branch to new premises were _40_ discussed.29. A. on B. at C. in30. A. without B. except C. minus31. A. at B. by C. on32. A. and B. before C. so33. A. his B. its C. your34. A. had B. must C. were35. A. did B. would C. had36. A
33、. be B. have C. do37. A. which B. who C. where38. A. about B. with C. in39. A. for B. to C. by40. A. also B. too C. morePART SEVEN : 5%Questions 41-45Read the memo and the advertisement below.Complete the form on the opposite page.EAP LtdMEMOTo: Paula SmithFrom: Alan BlackmanDate: 24 May 2003Subject
34、: Website CompanyI think this website company would help our business. Could you fill in the form and ask for further details? Put me down as the contact person (they can email me). I think wed like to start with a couple of photos and whatever their minimum number of pages is. Well need to change d
35、etails every month, I expect.Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.102 Computer Today MagazineOnNet Business WebsitesWill a website work for you?The answer is YES!Update your website daily, weekly or monthly.Contact: Tel: 10177834-436Fax: 1017865
36、2-768 OnNetCompany: EAP LtdContact person (full name): (41)_Number of pages: (42)_ pagesNumber of photos: 2 photosHow often will you want to updateyour website? (43)_How would you like us to contact you? (44)_Where did you see our advert? (45) in_得分评卷人 WRITING（30%） WRITING: 30%PART ONE: 10% Question
37、 46You are John Jones, who will attend a conference in the USA next week and will need secretarial help during the trip as your PA is away on holiday.Write a memo to the Human Resources Manager: requesting a temporary PA for the trip； explaining why your PA cannot go with you； giving the dates of th
38、e trip.Write 30 40 words.Write on your Answer Sheet.MemoPART TWO: 20%Question 47You work for an advertising agency.Dear SirMy colleagues would like to hear more about the new advertising campaign you are planning for our company, and hope you will be able to give a short presentation at our departme
39、nt on 15th May.I would be grateful if you would let me know as soon as you can whether this will be suitable.Yours faithfullyMichel ReevesRead the part of a letter below from a client, Ms. Reeves, asking you to give a presentation to her colleagues.Write a letter to Ms. Reeves: apologizing for being unable to attend the meeting; explaining why you cannot attend; suggesting another date; asking her to contact your secretary to confirm the arrangements.Write 60 80 words.Write on your Answer Sheet.