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1、JOB TITLE: Coordinator 办公室协调员职位AREA/DEPARTMENT: 部门JOB BAND:8级别HOTEL LEVEL: 级别REPORTS TO: Ass, Executive Housekeeper行政副管家汇报至POSITIONS SUPERVISED:INTERNAL RELATION:Keep in touch with all clerks, and know all clerks action in time. 保持与所有员工的良好沟通,及时了解员工的各种动态.EXTERNAL RELATION:Keep touch with the plant su
2、pplier to make sure the plant is good condition. Keep good communication with guests to know their requests and hobbies in time. 与植物供应商和杀虫公司保持联系,确保房间鲜花和植物处于良好状况.与客人保持良好沟通,掌握长住客人的何种需求和喜好. JOB SCOPE: 范围Leads & promotes the desired work culture around the five Winning Ways, IHG Commitment and the IHG b
3、rand ethos. 围绕五大制胜之道理念：提升洲际酒店集团的品牌价值及企业文化理念。TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. 我确认已经阅读和理解该职位描述，我将照此执行我的职责。 Signature: Date: 签名 日期Key Responsibilities主要职责l Maintenance the cleanliness of o
4、ffice 确保办公室清洁l Plan monthly duty list for room attendant and keep record每月考勤统计l Fill up attendance record and hand it over to HR每月员工工资表的审订l Maintenance equipment办公用品处于良好状况l Keep record of monthly flower consumption booking list每月鲜花单汇总l Keep store of lost and found issues失物招领的存放l Distribute lost and
5、found issues to staffs quarterly and keep record发放过期失物招领给员工l Deal with paper work处理文字工作l Assist to check salary in case the room attendant has some doubt为员工核实工资l Organize staff party组织员工聚会l Take place of HSKP clerk and keep controlling of store room when supervisor absent在主管不在时发货l Housekeeping depar
6、tment daily briefing daily report参加每日部门工作会议l Any other related duty which may be assigned by the supervisor完成行政管家安排的其他工作l According to the green hotel requirements to work to save energy and reduce wasting严格按照绿色酒店标准完成工作，节约能源，减少能耗；l Attending the training of green hotel working produce and understand
7、 the green hotel standards.按时参加绿色酒店相关培训，熟悉与本岗位相关的绿色酒店环保标准和知识.Human Resource Responsibilities人力资源职责l Prepare materials of promotion for clerks under arrangement of department manager 在部门经理的安排前提下,做好员工的提升资料的准备l Confirm promotion of clerks with human resource department. 与人事部确定员工提升的情况l Fill in clerk sup
8、plement application form under arrangement of department manager.在部门经理的安排下填写员工申请增补表Financial Responsibilities财务职责Occupational Health and Safety Responsibilities职业保健和安全职责l Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines a
9、nd ensure your direct reports do the same熟悉职业保健、安全职责相关政策和程序，以确保所有程序能得以安全地执行，并在职业保健和安全职责方针的指导下确保行为落到实处。l Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures了解并坚持职业的、健康的、安全地立法、政策和程序。l Be familiar with property safety, first aid and fire and emerg
10、ency procedures and operate equipment safely and sensibly熟悉财产安全、急救、火灾和紧急程序，并安全及时地运行设备进行控制。l Initiate action to correct a hazardous situation and notify supervisors of potential dangers及时对危险的情形采取补救措施，并对主管汇报存在的潜在危险。l Log security incidents and accidents in accordance with hotel requirements 根据酒店的要求对安全
11、事件、事故进行记录。Key CompetenciesKey TasksDrive For Results为业绩努力Understanding the Business了解酒店Problem Solving and Decision Making解决问题和做出决定策待添加的隐藏文字内容3Customer Focus关注顾客 Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs与内部员工和客人建立和维持积极的关系，以便能有
12、效满足他们的合理需求。 Anticipate guest needs, handle guest enquires, and solve problems预见客人的需要，解答客人的咨询，并为客人解决问题。 Create a positive hotel image in every interaction with internal and external customers通过与店内外顾客和内部员工的交谈为酒店树立良好的形象。 Adhere to hotel brand standards坚持酒店的品牌标准。 Maintain a high level of product and ser
13、vice knowledge in order to explain and sell services and facilities to guests保持产品和服务知识的高水准以便更好向顾客解说、出售酒店的服务及设施。 Assist guests and escort them to locations within the hotel at their request根据客人的需要帮助并引领客人到达他们想去的地方。 Maintain knowledge of special programs and events in the hotel in order to recognize an
14、d respond to guests needs了解关于酒店特别的节目及事情，以便知晓他们的需要并做出回复。 Maintain current Hotel information to be able to provide information to guests了解酒店最新的信息以便为客人提供信息服务。Innovation创新Teamwork团队 Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results与
15、同事友好合作并对同事、主管、团队给予信任，可跨部门地交流工作成果。 Communicate well to ensure effective shift hand-over通过良好的交流确保交班工作的顺利进行。 Actively participate in wider hotel meetings参与更多的酒店会议。 Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effec
16、tive two way communication专门与部门和酒店员工进行更为礼貌地接触，使其更具亲和力，增进团队精神并保持有效的交流方式。Adaptability适应能力 Be open to new ideas and make changes in the job and routine as required在工作及日常事务中根据实际需求做出改变 Work in line with business requirements 工作应符合商业要求的需要。 Complete tasks as directed by Management完成管理层指派下来的工作。Impact and Influence作用与影响Leading and Developing People领导与发展员工Cultural Awareness文化意识 Work effectively with customers and colleagues from different viewpoints, cultures and countries与来自不同国家具有不同文化、观念的顾客和同事友好相处。