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1、IBM管理咨询企业电力学习解决方案 ( 模板 )12020 年 4 月 19 日资料内容仅供参考，如有不当或者侵权，请联系本人改正或者删除。IBM Business Consulting ServicesFlorida Power & LightOn Demand Learning EnvironmentDeveloped forFlorida Power & LightJune 22,2I 年 4 月 19 日资料内容仅供参考，如有不当或者侵权，请联系本人改正或者删除。Table of ContentsExecutive Summary5Our Understanding8Our Solut
2、ion11The Value of Our Capabilities15The Value of Our Tools17Witness SystemeQualitys Now and eQuality Producer23Our Ongoing Relationship with Florida Power & Light26IBM s Own Learning Transformation Story29Response to RFP Questions32Pricing45Assumptions48Client References and Citations50IBM Business
3、Terms and Conditions6232020 年 4 月 19 日资料内容仅供参考，如有不当或者侵权，请联系本人改正或者删除。? CopyrightIBM (unpublished). All rights reserved.If not otherwise expressly governed by the terms of a writtenconfidentiality agreement executed by the parties, the information presented herein is IBM Confidential information and s
4、hall only be disclosed to those employees who have a need to know of its contents, shall not be disclosed to third parties or outside Florida Power and Light, and shall not be duplicated, used, or disclosed in whole or in part for any purpose other than to evaluate this proposal for the contemplated
5、 business arrangement with IBM without the express written consent ofInternational Business Machines Corporation (IBM). This proposal isvalid for 90 days from the date on the cover.42020 年 4 月 19 日资料内容仅供参考，如有不当或者侵权，请联系本人改正或者删除。Executive SummaryThe Florida Power & Light Company (FPL) E-Learning Reque
6、st for Proposal initiates the purchase of a simulation software package to allow the care center training department the ability to create call type simulation training via e-learning modules that will be used to coach Customer Service Representatives. IBM is recommending that its proprietary tool,
7、Content Producer, be used as the web-based training authoring content development and content management engine, and is also responding at a broader and more strategic level.FPL is currently in the initial phase of a three-phase migration, a roll-out that is anticipated to require up to four years b
8、efore full benefits can be achieved. In the first stage, FPL is defining the care center learning strategy, learning technology standards; e-learning development methodologies, and beginning the re-purposing of existing materials to web-based training/e-learning media.IBM proposes a three-pronged so
9、lution to meet FPL srequirement for an On Demand learning environment: tools, integration, and services. Tools:? Install IBM Content Producer as the”-basedmasteraining”webauthoring tool and content manager / repository for shareable content objects.? Install IBM Simulation Producer as application-ba
10、sed simulation tool52020 年 4 月 19 日资料内容仅供参考，如有不当或者侵权，请联系本人改正或者删除。? Install eQuality Now from Witness as the mini-Learning Management System for Care Center employees? Install eQuality Producer as voice-based simulation tool? Integrate eQuality Now with FPL SAP Training and Events module and HR data
11、bases? Partner with IBM Knowledge Factories (on and off-shore) to out-task re-purposing and programming of existing training to e-content format (web-based and virtual-classroom training)? Complete an e-Learning Strategy and Architecture alignment review? FPL Care Center Training Developers particip
12、ate in 1-week training course on using Content Producer and Simulation Producer? IBM Knowledge Factory to work with FPL training developers to customize templates and co-develop the first course? Provide Change Management support to facilitate transition of both the Care Center end-users and trainin
13、g team to new e-learning model? Identify benefits and return on investment projections to support business case for care center training transformation efforts, and track benefitsIBM believes that by following this approach, FPL can dramatically accelerate the implementation of proposed learning sys
14、tem, while62020 年 4 月 19 日资料内容仅供参考，如有不当或者侵权，请联系本人改正或者删除。reducing the costs of training FPL proposed solution.enter representativesCareC with ourIBM has used the power of e-Learning to transform itself, and produce savings in the hundreds of millions of dollars. By using the same approach and tools, IBM can assist FPL in entering the Future of Learning.72020 年 4 月 19 日