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1、JCITrackingNumber:INFINEON04-CustomerNumber:01CustomerResponseDueDate:STEP18/9ProblemSolvingDocument(PSD)012345678TrackProgress,indicatecompletionACTION-TeamdateAwarenessChartContainDiagnoseActionVerifyPreventClosureProblemAwareness:QualityissueseenontransistorBCR505NPN.Detectionlocation:ICtestFailu
2、remode:nocurrentthroughtransistorAnalysis:PNPtransistormountedinsteadofNPNtransistor(RefBCR555PNP?)JCAEref:185859658InfineonP/N:BCR505E6327Q62702C2354Datecode:0430Lotnumber:97248031Qty:4(cards)Qtyreelsisolated:2(6K)Note:componentmarkingonPNP(wrongparts)is“XWS47”(sameasBCR505NPN)SMTlinecheckings:noab
3、normalityidentifiedRootcausesuspected:mixingof2references(NPNandPNP)insideasamereel0AIseliminatingtherootcauserealisticrightnow?Standard/Spec.Immediatecontainmentactionsrequired/taken?JCIWitness(es):Quantityfound/Quantitychecked:ActualDetailofproblemRecurringIssue?Yes/No(circleone)IfyesaddoldPSD(Wha
4、texactlydowesee,feel,hearandsmell?)Rank=123(circleone)SafetyitemorduetopartcompletevehicleProduct:Safety/Regulations/Functional/Comfort/Appear.Non-product:Quantity/Sequence/Service/DocumentsRank1=Rank2=Rank3=outofstd.Partoutofstandard,vehicleinstandard.Part/VehicleinstandardbutshowvariationorneedOth
5、ers:(circleone)improvement(s).MakefirstdraftoftheIS/ISNOTworksheet(page2)andgetabetterunderstandingoftheproblem.Nowyoucaninvitetherightpeople1ADefinetheTeam1BClosure&Signoff(seesection8B)FunctionNameSignatureDateWW-LOS-FR-14-01-E/Rev0201/00JohnsonControlsAutomotive3271NeedmorePSDfolders?Phone+492174
6、650BIS/ISNOTWorksheetBaseallanswersonfactsonly,writeNMD(needmoredata)whenfactsarenotavailable(yet).Addsupportingdocuments.ISWhatpart(system)hastheISNOTWhatarethemostsimilarpartswithouttheproblem?WhataretheDIFFERENCES?WhatdidCHANGE?tahWproblem?Whatisthedeviation?Whatotherdeviationonthepartcouldyouexp
7、ect?(ifpresentaddintheleftcolumn)WherewasthepartwhenWhereelsecouldthedeviationbethedeviationwasdetecteddetected?reethefirsttime?hWWhereonthepartdidthedeviationoccur?Whenwasthedeviationfirstnoticed?(incalendartimeandinthe“lifecycle”)(ifdetectedaddintheleftcolumn)Whataretheadjacentlocationsonthepartor
8、theadjacentpartswithoutthedeviation?Whatearlierdateand/orphasecouldtheproblemoccur?(ifdetectedaddintheleftcolumn)htxneWdneEWhatisthepattern?(onetimeevent,stable,increasing,decreasing,randomorcyclical)?Howmanypartshavethedeviation(numberandppms)?Whoisaffectedyet?Howmuchdiditcostsofar?Willitincrease,d
9、ecreaseorstabilizebyitself?Sincethedetection,whatotheroccurrencecouldyouexpect?Howmanymoreorlesscouldyouexpect?Whatcouldbeworse/better,underwhatcircumstances?2DefineMeasurement(s)andOverviewTrendChartWhatcharacteristicandwhatreportingunit:(ex.lengthinmmaccordingspec.period:(usethischartforageneralov
10、erview)back-upwithdetailedchartswherepossibleWhatisthego(ex.140+/-2mm,0ippm)Usetrendcharttotrackoccurrences.Indicatewith“C”whencontainment-and“P”whenpermanentactionsnumberfromtheactionplaninsection5)StartwithasummaryoftheavailablehistoryandcontinueuntilthefinalSign-off(seesecQTYWhenC/Paction#QTYinPl
11、antQTYinTransitQTYatcustomerTOTALQTYmade3ContainsymptomsContainmentactions:Listthecontainmentactionstakensofar(actionsthatpreventedthepartstoescapetowardthecupossibleVerifytheireffectivenessIfrequiredlistadditionalactionsinsection5and64RootCauseAnalysisHowMade?Listoccurrencecause/paththissideManMach
12、ineescapecause/paththissideManProblemMethodMaterialMethodCirclethemostlikelycauses(max.3)fromeachsideabove.Forthe3bestcausesoftheleftside(Howmade),stair-stepbyaskingwhyaslongasyougetmorepreciseinformation.ProbaNumberthe3mostlikelyroot-causesandcheckiftheycanexplainalldifferencesandchangesbyusingthel
13、astcolumnonFortherightside(WhyShipped),checkiftherootcausesareaddressedinthecontainmentaction5SelectCorrectiveactions6Implement,VerifyandValidNFault/ItemContainment/PermanentcountermeasureActionHowtoVerifyCorPVerifyDatePlanTeamMembRespone123456789101112131415ActionidentifiedActionimplemented,Actionv
14、erified,validaverificationinprogressinprogressDefinitions:VERIFY=ProveintendedoutcomeVALIDATE=Confirmandagreeeffectiv77APreventOccurrenceinSimilarCasesorFutureReoccurrenceListsimilarproducts/systemswiththepotentialforthesamedefect.BeginanewProblemSolvingDocumentforeachProcess/ItemResponsibilityPSD#/
15、PlannedVal7BReviewthefollowingAttachcopiesofthereviseddocuments.oShadeifnecessaryooooooooooQualityAlertODSControlPlanFlowDiagramProcessChangeRequestInspectionStandardChangeAuthorizationPFMEA/DFMEACustomerPartSubmissionBOSchangeproposalformOther:ResponsibilityReviewCompletionDatePlannedActualooAllrel
16、evantBOSproceduresconsultedECHOProductChangeManagement,CurrentProductionPartChange,ProductionProcessChange,ProductionSet-Up,FinalProductAudit,IncomingInspections,BOSContactyourECHOchampionifthesolutionmightberelevantforotherlocations8AFollow-upMeetingsAttachmeetingminutesforallmeetingsDateTimePlace8CTeamRecognition8BClosure&Sign-Off(Seesection1b,allmembersmustsign)Checkboxattheearliest30workingdaysafterallpermanentactionsareimplemented.qOpenIssues-notcompletedqNoissuesVerificationbyManagementTitleSignatureDateCustomerConsensusTitleSignatureDateWhen_Where_How_