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1、一、The next regimental rear accompanies which does following work have? （下团后地陪的后续工作有哪些）1. Processing carry-over question: The next regimental rear, accompanies should deal with tourists carry-over issue earnestly properly; Handle the matters concerned which before the concerned requirements and the l
2、eadership instruction the tourist just before leaving handles.2. Paying up: According to travel agencys specific request in the stipulation time, settles accounts the filling in finance settlement table and each kind of documentary evidence to the finance department. 3. Establishment team file: Reor
3、ganizes the pertinent data, will receive the plan, the active schedule, the questionnaire opinion card, to accompany the group diary and so on to reorganize the filing-up earnestly according to the stipulation。4. Summary work: Completes the accompaniment subtotal earnestly, reports realistically mee
4、ts the group situation; When involves tourists opinion and the suggestion, makes every effort to quote the original words and to indicate the tourist status; In if the traveling has the heavy accident, must reorganize the writing material to the reception society and the group society report. 5. The
5、 knowledge makes up for a missed lesson: After packing off each team, the conducting a tour personnel must reconsider earnestly, the aftertaste, in reception process, but also which knowledge has not to clarify, replies inaccurate, is incomplete, completes the knowledge to make up for a missed lesso
6、n. The conducting a tour personnel must set up this kind of idea; Permits the identical question in no way, two times cannot reply二、Which questions should the conducting a tour personnel in pay attention to with in drivers cooperation? （导游人员在与司机的合作中应注意哪些问题）1. If receives the foreign tourists, when t
7、he tourist car arrives at the scenic spot, the conducting a tour personnel with the foreign language to the tourist announced when collection time, place, must remember tells the driver with Chinese2. When the tourist route has the change, the conducting a tour personnel should tell the driver ahead
8、 of time.3. The conducting a tour personnel must assist the driver to complete the safe driving work, if helps the driver to replace the tire, the installment or unloads the tire chains, or helps the driver to carry on the small repair; Maintains the tourist car windshield and glasss clean; Do not c
9、hat on the way with the driver in the driving; Meets has the dangerous situation, protects the vehicles and the tourist by the driver, the conducting a tour personnel requests reinforcements.4. Studies the program arrangement with the driver, solicits the driver to the program opinion. The conductin
10、g a tour personnel pay attention listen attentively to drivers opinion are cause the driver to participate in the tour guide services positively the good method.5. Respects the working people the manner to respect the driver. But to the minority behavior dishonorable, the excessively corrupt lazy dr
11、iver should not give in excessively. 三、How does the guide to have the special status and the status tourist should serve？（导游员对有特殊身份与地位的旅游者应该如何服务）1. attention reception specification: Different status and status, when reception has the different specification, like dining, lodging standard, whether t
12、o arrange leaders reception, the meeting, which first-level leaders interview arranges, the meeting, the program arrangement to present time the change how to grasp. The conducting a tour personnel want to raise observes “inside and outside is able to discriminate” the principle, observes the extern
13、al affairs discipline, meets the question momentarily to ask for instructions the report to the concerned leader, do not take responsibility arbitrarily.2. Prepares for: The conducting a tour personnel want through each possibility way, to understand that these special target client, like the status
14、, the age, like, the knowledge background and so on, simultaneously has a good command of some technical expressions and the specialized knowledge, can launch the communication exchange effectively.3. Strengthens self-confident 四、The tour guide explains what is the principle? Which does its essentia
15、l method have? Please explain that what is the manufacture is anxious the law ?（导游讲解的原则是什么？其基本方法都有哪些？请解释什么是制造悬念法？）Principle: Correct, vivid, smooth, clear, humorousMethod: The partition lamination explanation law, the description law, the statement law, the interpretive method, the analogism, the ma
16、nufacture are anxious the law, the question and answer law, to touch the scenery to excite the emotions the law, the actual situation union law, to add the finishing touch lawThe manufacture to be anxious the law are the guide explain the key place to stop the topic intentionally, builds “, and list
17、ens to is resolved” the atmosphere, stimulates tourists curious psychology and the seeking knowledge desire. 五、How should the conducting a tour personnel prevent the unwanted response? Once has the unwanted response, how the conducting a tour personnel should process? （导游人员应如何预防错接？一旦发生错接，导游人员应如何处理？）
18、The unwanted response is instructs the tourist when the reception depot has not verified the reception plan earnestly, has met the tourist group which should not meet. Prevention: 1. should arrive at the reception depot place to greet tourist group. 2 .ahead of time. Meets when the group earnest che
19、cking. 3. Enhances vigilance, takes strict precautions against the social other personnel illegal close tourist group.Processing: If the unwanted response occurs, in the identical travel agency receives when two tourist groups, the conducting a tour personnel should immediately to the leadership rep
20、ort. After the leadership agreement, accompanies may no longer exchange the tourist group, all accompanies should exchange the tourist group and apologize to the tourist. , if unwanted response when is other travel agencys tourist group, the conducting a tour personnel should to the traveling societ
21、y report, try to exchange the tourist group and explain the situation and the sincere apology realistically to the tourist as soon as possible immediately. 六、To the tourist housing aspects individual request, how should the conducting a tour personnel process? （对旅游者住房方面的个别要求，导游人员应如何处理？）1. Requests t
22、o exchange the hotel: The tourist proposes exchanges the hotel, accompanies should with reception society contacting, the reception society be supposed to be responsible promptly to exchange. If the reception society really has the special reason and the difficulty, should to travel this explanation
23、, proposes the convincing reason, after the tourist agreed that may according to the reception society specific measure properly solve, and gives the tourist to compensate.2. Requests to exchange the room: Because in the room has the cockroach, the stinking insect, the mouse and so on, the tourist r
24、equests to change houses, should satisfy its request. The tourist request exchanges when differently faces, the different floors identical standard guest room, if does not involve the price question and the hotel has the vacant room, may with hotel guest room department contacting, suitable satisfy
25、or request issue of something the team to mix in the interior.3. The request lives in a higher standard the guest room: The tourist request lives when is higher than the contract provision standard the room, if the hotel has the corresponding room, may give to satisfy, but the tourist must pay the o
26、riginal room to return a house the cost of the loss and two kind of scale guest room Fang Fei the price difference.4. Requests to live in the one-roomed: Lives in the standard the tourist requests when lives in the one-roomed, if the hotel has the vacant room to give to satisfy, only want informs Fa
27、ng Fei to take care of oneself. If the roommate tourist because of has clashes of opinion or the habits and customs different proposed that requests between this single, the conducting a tour personnel may request issue of something the team to act first to mediate or carry on the tourist group inte
28、rior mix, if does not work, but the hotel also has the vacant room, then may satisfy its request, only want beforehand explained that Fang Fei takes care of oneself.5. The request buys purchases homes the goods: Some tourists in staying at an inn period has had a liking for in guest room some goods,
29、 wants to purchase the tour guide personnel to assist positively, with hotel Department concerned contacting, handles according to the hotel stipulation.6. Requests to lengthen the housing time: Because some tourists the special reason, can not but the midway withdraw from the Chinese communist yout
30、h league, when they need to lengthen when local stays at an inn the time, the conducting a tour personnel may relate first with the hotel, if has the vacant room, may help the solution, but must inform Fang Fei to take care of oneself. If the hotel does not have the vacant room, the conducting a tou
31、r personnel may assist to relate other hotels, is the expenses are the responsibility of the individual. 七、Which items does the tourist request to visit the relatives and friends to pay attention to?（旅游者要求探视亲友应注意哪些事项？）1. The conducting a tour personnel after helping the tourist relates met with the
32、relatives and friends or the colleague, generally does not participate in the meeting, do not inquire both sides meet goal and content.2. The conducting a tour personnel after helping the foreign tourists relates the meeting, generally does not participate in the meeting not taking on the translatio
33、n duty. If needs the conducting a tour personnel to provide the translation duty truly, in does not affect under the premise which the tourist group moves to be possible to comply.3. If the foreign tourists requests the meeting in the Chinese foreigners or the Foreign embassies, the consulate person
34、nel, the conducting a tour personnel should not intervene, needs to assist when may provide the help. But in the ordinary circumstances does not accompany goes.4. If the foreign tourists invites the tour guide personnel to participate in the embassy, the consulate hold activity warmly, the conductin
35、g a tour personnel should politely refuse, if has the need to ask for instructions the leadership first, after comparing only then goes.5. The conducting a tour personnel should understand that the tourist with met with the human the true relations, if discovers between the few people to make the sh
36、ield by the relatives and friends status to carry on not the normal intercourse, or is engaged in the illegal activity, should report promptly to the Department concerned. 八、Does the tourist request the extension traveling deadline, how the conducting a tour personnel to process?（旅游者要求延长旅游期限，导游人员应如何
37、处理？）1. If tourist after the traveling had ended has not given full expression, hoped that continues to visit tours, the conducting a tour personnel should give the assistance. 2. If the foreign tourists cannot lengthen the visa, generally may satisfy its request; If must lengthen the visa, in princi
38、ple should give turns down.3. If the tourist insists or has the special reason to need to stay behind, the conducting a tour personnel may ask for instructions the travel agency, then provides the essential help to it.4. If has the need, the conducting a tour personnel may assist the tourist to renew the flight, the seat-s on a plane, helps its properly agreed on guest room, needs the expense to take care of oneself by the tourist.