《白骨精office口语笔记（Baigujing office speaking notes）.doc》由会员分享，可在线阅读，更多相关《白骨精office口语笔记（Baigujing office speaking notes）.doc（31页珍藏版）》请在三一文库上搜索。
1、白骨精office口语笔记（Baigujing office speaking notes）Baigujing Office speaking notes 1: new report on the first dayA day begins, let a person sit up and take notice!1., new openings first sentence: introduce classic expression:Good, morning., I, m, new, here., Please, let, me, introduce, myself.Good mornin
2、g. Im new here。 Let me introduce myself first.Infer other things from one fact：Hello, my, name, is, XXX.You, can, call, me, XXX.Would, you, please, introduce, me, to, others? (if youre embarrassed to introduce yourself, let HR orYour immediate supervisor will help you introduce it2. new openings sec
3、ond: Greetings classical expression:Nice to meet you.It was a pleasure meeting you.Infer other things from one fact：Glad to see you.Please to meet you.I ve heard a lot about you. (this sentence translated into Chinese is frank, suitable for seeing a big shots complimentThe other side.)3. new opening
4、s third: company regulationsClassical expression:What, are, our, rules, about, punching?What are the rules for clock punching?Infer other things from one fact：Are, there, any, rules, on, the, dress, code, I, should, follow?Could, you, tell, me, our, policy, on, the, safety, manual?Sorry, I, don, t,
5、know, the, rules.4. new openings fourth: work content classic expression:Would, you, like, to, tell, me, my, work, duties?Could you tell me what my responsibilities are?Infer other things from one fact：Could, you, please, tell, me, some, basic, responsibilities, about, my, job?Can, you, tell, me, wh
6、at, my, specific, work, is?Would, you, give, me, a, brief, introduction, about, my, job, description?5. new openings fifth sentence: where? How to use it? Classical expression:Excuse, me, could, you, please, tell, me, where, the, copy, room/meeting, is, room/rest, room?Excuse me, could you tell me w
7、here the copy room / conference room / bathroom is?Infer other things from one fact：I m, sorry, to, bother, you., Can, tell, you, me, how, do, I, use, this, copy, machine/faxMachine/overhead projector?Do, you, know, where, I, can, get, the, paper, shredder/hole-puncher/scanner?Can, you, help, me, wi
8、th, the, form?6. new openings sixth: can you do me a favor? Classical expression:May, I, ask, you, a, favor?Can I ask you a favor?Do, you, mind, if, I, ask, you, a, favor?Could, you, do, me, a, favor?Would, you, please, give, me, a, hand?May, I, ask, you, something?7. new openings seventh: Thank you
9、 for your helpClassical expression:You ve, really, helped, me, a, lot.You really helped me a lot.Infer other things from one fact：Thank, you, for, your, help.That s, very, kind, of, you.Thank you so much.Many thanks.8., the new person opens eighth words: can you tell me again? Classical expression:C
10、an, you, explain, that, again, for, me?Can you explain it to me again?Infer other things from one fact：I m, sorry, I, didn, t, catch, your, meaninging., Did, you, mean, XXX?Excuse, me, what, you, are, saying, is, XXX?Would, you, please, say, it, once, more?9. new openings ninth: I do not know, I hel
11、p you find someone to know it. Classical expression:It, might, be, difficult, for, to, meet, your, requirements, but, let, me, me, find, someone, who, willTake, care, of, it, for, you.I dont think Ill be able to meet your requirements. Let me find someone who can help you.I, don, t, know, the, answe
12、r, your, question., If, you, don, t, mind, waiting, for, a, moment, I, to, willFind, someone, who, does, to, help, you.10. new openings tenth: farewell, see the classic expression tomorrow:See you tomorrow.See you tomorrow.Infer other things from one fact：Good bye.Bye-bye.Baigujing Office speaking n
13、otes 2: how do the phone rang1. answer the phone must first sentence: self-reported homeHello, ABC, Company., This, is, XXX., How, may, I, help, you?Hello, ABC company, this is XXX. What can I do for you?Infer other things from one fact：Good, morning., ABC, Company., This, is, XXX, speaking., May, I
14、, help, you?Thank, you, for, You, calling., VE, reached, ABC, Company., This, is, XXX.2. answer the phone must have second sentence: Ta not in, please wait a moment.Classical expression:XXX, is, not, available, at, the, moment., Could, you, hold, for, a, few, please, minutes?XXX cant answer your cal
15、l right now. Could you wait for a moment?Infer other things from one fact：XXX, is, with, a, client, now., Would, you, mind, holding, for, a, moment?XXX, is, currently, unavailable., Can, you, please, hold, for, a, moment?We re, experiencing, a, high, volume, of, calls., Would, you, please, hold?3. a
16、nswer the telephone must be third sentence: Ill connect you.Classical expression:I ll, transfer, your, call, to, XXX.Ill transfer you to XXX.Infer other things from one fact：I ll, transfer, you, over, to, XXX s line.I ll, put, you, through.I ll, put, XXX, on, the, phone.I ll, get, XXX, for, you.I ll
17、 connet you.4. answer the telephone must be fourth sentence: call you later.Would, you, leave, your, name, and, number, and, I, can, call, you, back?Would you like to leave your name and phone number? Ill call you back laterInfer other things from one fact：Do, you, have, a, number, I, can, reach, yo
18、u, back, at?I ll, be, glad, to, return, your, call, if, you, will, leave, your, name, and, number.5., the fifth must answer the phone: do you need to leave a message?May, I, take, a, message, for, you?Can I leave a message for you?Infer other things from one fact：Can, you, leave, a, message?Would, y
19、ou, like, to, leave, a, message?Can, I, transfer, you, to, XXX, s, voice, mail?Xiaobian note: message content should include the following aspects. (1) by calling the name of person (2), by calling the company name, (3) by telephonePersons telephone number / extension number, (4) the date and time o
20、f the message, (5) the response needed to receive the message (call back or wait)Waiting for the caller to enter second times), (6) the signature of the message holder (in case the person who received the message does not understand any place can communicate again.)Confirm).6. answer the phone must
21、be sixth sentence: can you repeat it?Classical expression:Would, you, repeat, that, please?Could you repeat that, please?Infer other things from one fact：I, beg, your, pardon?Would, you, say, it, once, more, please?Could, you, repeat, what, you, just, said?7. answer the phone must be seventh: Thank
22、you call, end the callClassical expression:Thank, you, for, your, calling, have, a, nice, day.Thank you for calling. Have a nice day.Infer other things from one fact：Thank, you, for, calling, goodbye.Thank, you, very, much, goodbye.Baigujing Office speaking notes 3: call this trifleSecondly, if the
23、office phone is blocked it, then called the office is to take the initiative. Call, though notInterview, but your business etiquette and professionalism can be reflected through this small telephone line. So call this little thing andNot trivial oh!1. phone calls must be the first sentence: self int
24、roductionClassical expression:Hello, this, is, XXX, from, human, resource., May, I, speak, to, XXX?Hello, Im XXX from human resources department. May I speak to XXX, please?Infer other things from one fact：Good, morning., This, is, XXX, with, ABC, Company/Department, calling, fromBeijing/Shanghai.,
25、Can, I, speak, to, XXX?Hello., It, s, XXX, from, ABC, Company., Is, XXX, here?2. calls must be second: explain the reason for callingClassical expression:I m, calling, in, regards, to, the, order, XXX, made, days, ago.Im calling to ask about the order placed by XXX three days ago.Infer other things
26、from one fact：I m, calling, to, the, annual, report.I m, calling, about, the, contract.3. calls must be third: when will Ta be back?Classical expression:When, can, I, expect, him, back?When will he be back?Infer other things from one fact：When, will, he, be, back?When, would, be, a, good, time, to,
27、reach, him?When, will, she, be, available, to, take, my, call?4., the fourth must call: can I leave a message?May, I, leave, a, message, for, him?Can I leave a message for him?Could, you, please, connect, me, to, his, voice, mail?I, think, I, ll, leave, a, message.5. calls must be fifth: could you c
28、all me back at Ta?Please, tell, him/her, that, XXX, called, and, have, him/her, return, my, call.Please tell him / her that XXX called and ask him / her to call me back.Please, let, XXX, know, I, called, and, have, him/her, call, me, back, ASAP.Could, you, tell, XXX, to, ring, me, back?6. calls must
29、 be sixth: Ill call back.I ll, call, again, later.Ill call back later.Infer other things from one fact：I ll, ring, back, later.Baigujing Office speaking notes 4: fax email, case Shanghai Tracy: new job at the office in addition to hear the phone terror, will surely hear the sentence is: your hairJus
30、t fax it, you email, Ill do it. Sending faxes and sending mail is an essential part of the job1. fax must have the first sentence: can you fax it to me?Could, you, please, fax, the, invoice/invitation/quotation, to, me?Could you fax me the invoice / letter of invitation / quotation?Would, you, like,
31、 to, fax, XXX, to, me?Please, send, me, a, fax., My, fax, number, XXX., isBaigujing notes: fax number of the formDomestic fax number: area code (Beijing 010, Guangzhou 020, Shanghai 021, Tianjin 022, Chongqing 023) + fax numberInternational facsimile number: International Code (00) + country code (C
32、hina 86, USA 1, Japan 81, Germany 49) + area code (removed)0) before the area code + fax number2. fax must be the second sentence: I want to send a fax to XXX, please give me a signal.I m, sending, a, fax, to, XXX., Please, give, me, a, signal.I want to send a fax to XXX, please give me a signal.I,
33、guess, there, is, something, with, their, fax, machine., It, is, unavailable, now., I, wrong, ll, sendIt later.Baigujing fax notice: general stepsStep1: put the paper to be faxed, usually with one side of the word down (fax machines are different, please follow the instructions) into the fax machine
34、;Step2: dialing. (1) when there is a separate fax number: dial, and when the call is connected, when you hear beep, press the start key. The fax shows sendStatus, put down the microphone, hear toot after a sound, indicating that the fax has been sent to complete. Hear the busy tone, then dial again.
35、(2) when the telephone and fax machine share one number, dial the number. After the call is connected, ask the other party to give you a fax signal and hear beepAfter a sound, press the start button; the following steps are the same as above.3. fax must be the third sentence: fax has been sent, plea
36、se check.I, have, faxed, you, XXX., Please, have, a, check.I have faxed XXX to you, please check it.Infer other things from one fact：It, would, be, great, if, you, sign, it, and, fax, it, back, to, me.Baigujing notes: some files need each other after receiving the fax signature, comment, then please
37、 each other again later to the signature or endorsement of the transferIll give it back to you again.4. fax must be the fourth sentence: fax some questions, please send again.I, have, received, your, fax., But, some, pages, were, missing., Could, you, please, again, fax, it?The fax has been received
38、, but there is a missing page. Please send it again.There, were, some, pages, too, blurred, to, read., Please, send, it, again.I m afraid you have sent the wrong file. Could you check it and send it again?5. write the necessary mail: Ill mail you the details.I, ll, email, you, tomorrow, with, the, d
39、etails.Ill mail the detailed information tomorrow.I, ll, send, an, email, to, the, parties, ASAP., concerned,.I, ll, write, an, email, to, explain, the, details.Let, me, check, the, email, and, report, to, later., youBaigujing notes: foreign mail systemTO: the recipient, the person who reads the mai
40、l mainly.Baigujing Office speaking notes 5: arrange / change / cancel the meeting one-stop fixSecondly, many people mistakenly think that arrange a meeting just the work of the Secretary, in fact. Every workplace person may meet with a scheduled meetingSituation. Sometimes the situation can be compl
41、icated, and the timing, location, and even cancellation of meetings can happen.1. the first thing I should arrange for the meeting: can I make an appointment with you?Classical expression:May, I, have, an, appointment, with, you?May I make an appointment with you?Will, you, be, available, this, afte
42、rnoon?Could, we, arrange, the, meeting, on, Tuesday, afternoon?I, wonder, if, it, would, be, convenient, for, you, to, meet, US, this, afternoon?Could, you, squeeze, me, in, sometime, this, morning?2., the meeting must be the second sentence: can you arrange a meeting with XXX for me?Could, you, arr
43、ange, a, meeting, with, your, boss?Could you arrange an appointment with your boss for me?Infer other things from one fact：Will, XXX, be, available, on, Monday?I, wonder, if, XXX, could, spare, me, an, hour, or, so, tomorrow, afternoon?I, would, like, to, make, an, appointment, with, XXX., Can, you,
44、 fit, me, in, schedule, on, his/her?3. arrange the meeting must third: make sure the time and placeHow, about, ten, O, clock, on, Thursday, morning, at, your, office?Would Thursday morning at ten in your office be all right?What, about, this, afternoon?星期五上午对你方便吗？我们能在星期二下午四点？4。更改会面必备：能把会面时间推迟到明天吗？我们
45、可以把和接下来的一天，在同一时间和同一个地方？我们能把约会时间推迟到原定时间后一天，时间地点不变，可以吗？我们可以另找时间。不知您能否改一下时间。我想把会议推迟到星期一下午，不知是否方便你呢？5。取消会面必备：抱歉，恐怕我要取消我们的约会了。我必须道歉。恐怕我得取消我的约会。抱歉，恐怕我要取消我们的约会了。明天我有急事，所以约会只好取消。我要取消会议在最后一刻，真的很抱歉。我得去检查一下。也许改天吧？沪江小编：改天改天原指棒球等露天球赛因下雨改期再赛时是一个习语，下次入场还可使用的原票根，引申为”双方无法约定日期，改期再约”。白骨精办公室口语笔记6：那些同事们爱听和不爱听的话沪江小编：办公室就是一个小社会，形形色色的人都有。不过，好话是谁都爱听的，所以一定要学会赞美和感谢同事的地道表达。同时，产生了矛盾、做错了事也要及时解决该道歉的道歉，该据理力。争的就去争。1。赞美同事的万能句：你真棒！你看起来很帅！你看上去真棒/真精神/真漂亮！（尖的意义很多，根据不同情况解释不同）你看上去好极了！你穿那种颜色很好看。你真有天赋。你真幽默。你干得很好/干得不错！/做得好！我们为你感到骄傲。我真的对你的演讲技能。2。感谢同事的万能句：你真是帮了我大忙。你帮了很多忙！你真是帮了我大忙。感谢一百万。我真的很感激。从心底感谢你。我对你的感激之情真是太感谢了。我想感谢你对我的好意。我真的