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1、1 GOVERNMENT OF INDIA OUTCOME BUDGET 2012-2013 MINISTRY OF CONSUMER AFFAIRS, FOOD AND PUBLIC DISTRIBUTION (DEPARTMENT OF CONSUMER AFFAIRS) 2 CONTENTS Page No. EXECUTIVE SUMMARY 1-7 CHAPTER-I INTRODUCTION 8-16 CHAPTER-II FINANCIAL OUTLAYS 2012-13, OUTPUTS AND PROJECTED OUTCOMES 17-45 CHAPTER-III REFO
2、RM MEASURES AND POLICY INITIATIVES 46-59 CHAPTER-IV REVIEW OF PAST PERFORMANCE 60-97 CHAPTER-V FINANCIAL REVIEW 98-106 CHAPTER-VI REVIEW OF PERFORMANCE OF AUTONOMOUS BODY 107-110 1 DEPARTMENT OF CONSUMER AFFAIRS Executive Summary A system of performance budgeting by Ministries handling development p
3、rogrammes was introduced in 1969 on the basis of the recommendations of the Administrative Reforms Commission. A need was felt to address certain weaknesses that had crept in the performance budget documents such as lack of clear one-to-one relationship between the financial budget and the performan
4、ce budget and inadequate target-setting in physical terms for the ensuing year. There has also been a growing concern about the need to track not just the intermediate physical “outputs” that are more readily measurable but also the “outcomes”, which are the end objectives of State intervention. In
5、March, 2006, Outcome Budget 2006-07 and Performance Budget 2005-06 were presented in Parliament by Department of Consumer Affairs. These documents covered plan schemes and significant portion on non-plan expenditure and internal and extra budgetary resources as well. With effect from the year 2007-0
6、8 it has been decided to merge the Performance Budget with the Outcome Budget. Thus, there is now a single document i.e. Outcome Budget for 2008-09 and onwards. This document broadly indicates physical dimensions of the financial budget indicating the actual physical performance in 2010-11, performa
7、nce in 2011-12 and targeted performance during 2012-2013. An attempt has also been made to enumerate the activities and schemes of the Department, their financial outlays, physical outputs and the projected outcomes. 2 In the long process of conversion of outlays into outcomes, there are several int
8、ermediate stages and complementary resources which are also required for achieving intended outcomes. The cause and effect chain is not always direct and several factors come into play that influence the actual outcomes, not just the outlays earmarked. Outcomes are the end products and results of va
9、rious Government initiatives and interventions, including those involving partnership with the State Governments, Public Sector Undertakings, Autonomous Bodies and the community. They involve much more than mere “outputs”, since they cover the quality and effectiveness of the goods and services prod
10、uced as a consequence of an activity under a scheme or programme. In the modern industrial society, consumer occupies a pivotal place. With the advent of globalization, the multi national companies are competing with local companies in the matter of production as well as rendering of services. There
11、 is a need to educate the consumers about their rights and also to put in place a framework to redress consumer grievances and to encourage the organizations which advocate the consumer cause. A consumer, who is fully aware of her/his rights, is in a position to exert pressure on the producers and s
12、uppliers of goods and services to upgrade the quality and standard of the products and services. This makes the local producers and service providers globally competitive. 3 The Department of Consumer Affairs has initiated a large number of consumer centric schemes based on the following three funda
13、mentals: - (i) Consumer should be able to assert his/her rights - for this purpose he/she should be aware of what to expect from the service providers (including manufactured goods). This calls for increase in consumer awareness. The vehicle for doing so, inter alia, is to promote consumer movement
14、so that it permeates into the mindset and thus consumer welfare becomes an integral part of public policy and functioning of the government, public and private sectors. (ii) Standards and conformity Assessment To enable the consumer to assert his/her rights it is necessary that he/she must be able t
15、o benchmark his/her expectations of quality services or products against certain pre-determined levels. That is where the installation of a comprehensive quality infrastructure with state of art integrated system of standards, legal metrology and conformity assessment aligned to the best internation
16、al practices assumes a special significance. (iii) Should the consumer find the quality of service or goods deficient when benchmarked with pre- determined or prescribed standards, he/she should have recourse to relatively inexpensive and quick method of redressal. This means that consumer grievance
17、 redressal mechanism is an integral ingredient in asserting consumer rights. The schemes of the Department of Consumer Affairs are woven around the above fabric. 4 The Outcome Budget 2012-13 is organized in the following chapters. Chapter I INTRODUCTION : Chapter-I gives details of functions, major
18、programmes, schemes and mandate of the Department. The Department of Consumer Affairs, has been assigned the prime responsibility of consumer education, protection and monitoring the prices and availability of essential commodities. The Department has launched a publicity campaign to create consumer
19、 awareness and strengthen the consumer protection mechanism. The other initiatives taken by the Department include: - (a)Computerization and computer networking of consumer fora (CONFONET) (b)Strengthening Consumer Fora. (c)National Consumer Helpline (d)Consumer On-line Research and Empowerment Cent
20、re (CORE). (e)Gold hallmarking. (f)Regulating future markets. (g)Setting up of consumer clubs. (h) Strengthening of weight b)Upgradation of WTO-TBT Enquiry Point; c)Establishment of a National System for Conformity Assessment and Compliance; d)Strengthening of Legal Metrology wings of States/UTs in
21、the country. For further strengthening the legal provisions, the Department of Consumer Affairs has initiated comprehensive amendments in the following Acts during the year 2007-08 and 2008-09:- a)Standards of Weights and Measures Act, 1976; b)Standards of Weights and Measures (Enforcement) Act, 198
22、5; c)Consumer Protection Act, 1986; d)Forward Contracts (Regulation) Act, 1952 6 The Legal Metrology Act 2009 has since been enacted to replace the Acts mentioned at (a) and (b) above. Chapter IV REVIEW OF PAST PERFORMANCE : Chapter-IV highlights the performance of the Department in implementation o
23、f various schemes in the following fields during the year 2010-11 and 2011-12. (a)Consumer awareness (b)Consumer protection (c)Consumer education and Training, HRD/Capacity Building. (d)Strengthening the infrastructure for redressal of consumer grievances. (e)Providing Computer hardware to Consumer
24、Fora and networking thereof. Chapter V FINANCIAL REVIEW : Chapter-V gives details of expenditure vis-vis Budget and Revised Estimates since 2008-09. The importance attached to consumer protection and consumer awareness is evident from the fact that the plan budget allocation of the Department has be
25、en steadily increasing. In the year 2008-09 and 2009-10, the plan budget allocation was Rs. 209.00 crore each which went upto Rs. 220.00 crore in the year 2010-11 and Rs. 225.00 crore in 2011-12. As regards expenditure during the year 2008-09, the expenditure on the plan side was 88.96% of Revised E
26、stimates whereas in 2009-10, it was 89.16% of Revised Estimates and in 2010-11 the same was 94.91% of Revised Estimates. In the year 2011-12, 78.97% of the Revised Estimates has been utilized upto December 2011. Chapter VI REVIEW OF PERFORMANCE OF AUTONOMOUS BODIES: Chapter-VI details the performanc
27、e of the autonomous body under the Department, namely Bureau of Indian Standards (BIS). This body has completed 24 years of its operation in March, 2011. BIS keeps a close eye on the setting up of standards of various goods and services. 7 MONITORING OF PROJECTS AND PUBLIC INFORMATION SYSTEM A syste
28、m for monitoring and evaluation of projects has been put in place in the Department of Consumer Affairs. Projects are initially scrutinized and evaluated by duly constituted Committees. There is provision for a Standing Committee to monitor and approve projects under Consumer Welfare Fund (CWF). An
29、Inter Ministerial Appraisal Committee has been constituted to evaluate and recommend new projects for consideration of the Standing Committee. Monthly reports are obtained to keep a watch on the activities carried out. In the case of the consultancy awarded to IIPA, the Monitoring Committee has been
30、 upgraded to the level of Secretary (Consumer Affairs). Department is in the process of evaluating such projects under CWF, that have completed one year through an independent agency. Over and above this, the accounts of the grantee organizations are open to audit inspection by Comptroller and Accou
31、ntant General as well as the internal audit. All information pertaining to the major activities including budget, annual report and Outcome Budget, etc. are also available on the website of the Department: www.fcamin.nic.in. Department has set up a “Facilitation Centre” in Krishi Bhavan where public
32、 can obtain any information or approach the Central Public Information Officer, as envisaged under Right to Information Act. Department has appointed 12 Central Public Information Officers (CPIOs) under the Right to Information Act to provide information to the public. Department has also set up a “
33、Public Grievance Cell” which looks into the grievances of general public in respect of various activities undertaken by this Department. 8 DEPARTMENT OF CONSUMER AFFAIRS CHAPTER-I INTRODUCTION This chapter contains a brief introductory note on the functions of Department of Consumer Affairs, its org
34、anizational set up, list of major programmes/schemes implemented by the Department, its mandated goals and policy framework. Department of Consumer Affairs (DCA) is one of the two Departments under the Ministry of Consumer Affairs, Food Dept. of Consumer Affairs, Govt. of India. The functions of the
35、 Forward Markets Commission under the Forward Contracts (Regulation) Act, 1952 include advising Government on grant of / withdrawal of recognition to the exchanges, monitoring and regulating the commodity futures markets and initiating necessary action as assigned in the FCRA, 1952, collecting and p
36、ublishing market information, making necessary recommendations to the Government of India for the improved functioning of the market and inspection of the commodity exchanges and the members of the exchanges. The functions of the Forward Markets Commission can be classified as regulatory and develop
37、mental functions. Regulatory functions of FMC include interventions for promoting market and financial integrity and customer protection from time to time. Developmental functions include those interventions that aim at facilitating increased and informed participation in the markets and adoption of
38、 the best international practices in the market. Functions of the Forward Markets Commission are carried out by its 5 divisions, viz; Markets, Trading and Development (Market Division), Market Intelligence, Monitoring and Surveillance (M b. To Identify and disseminate best practices in the field of
39、consumer ii) Identify and disseminate best practices in the field of consumer protection Laws and Practice; iii) Publish, in the form of books, monographs pamphlets to fill up existing knowledge gap and the results of research studies To facilitate and promote better protection of consumers rights a
40、nd interests Five years 28 conducted by them; iv) Sponsor/Organize seminars / workshops / conferences etc. on consumer related issues at national / regional levels; v) Develop, host and administer an academic, yet interactive, website from NLSIU to disseminate information to Consumer Affairs; vi) Un
41、dertake at least two specific studies, research or any other activity as may be commissioned by the ministry of Consumer Affairs every year; vii) Conceive and organize an All India Moot Court Competition on Consumer Affairs and ensure that the competition is conducted with wider participation of law
42、 schools and colleges from all over India with a designated prize in cash and kind; viii) Organize periodically, short term training programmes for the law Teachers, NGOs and others; 29 The Chair set up may also conceive, plan and execute a Post-Graduate Diploma Course on Consumer Affairs through th
43、e Distance Education Department at the NLSIU. j.(i) CONCERT Chennai (ii) CONCERT Chennai CONCERT Chennai has been sanctioned an amount of Rs. 3.34 crores for a period of 2 years for undertaking comparative testing of products To ensure accurate standards for calibration of commercial scales and weig
44、hment by state agencies and; To ensure better enforcement ii) Strengthening of RRSLs Dissemination of information on important consumer issues; Establishment of a Research Providing information and analysis of consumer related Laws and Judgments; and Providing online support and pursuing consumer co
45、mplaints; 47 The project has been sanctioned with a total Budgetary outlay of Rs.3.50 crores spread over a period of five years out of which Rs.2,96,45,776 have been released so far. The CORE Centre is located in the premises of the National Institute of Standardization of BIS (Bureau of Indian Stan
46、dards) at NOIDA (UP). A total of more than 110 Thousand Complaints were received from 15th April 2005 to 31st December 2011 out of which 44622 have been resolved and 33042 transferred to FICCI Alliance on Consumer Care. A separate Website of Hindi has been developed and is being updated in which Mor
47、e than 343 WebPages related to latest consumer Judgments of NCDRC so as to create consumer friendly environment. 2.392.39Provision of office modules as per requirement. Sanction of Rs. 2.39 crore to CPWD has been issued and requisite work has been completed by CPWD. - 3.Computeriza- tion and compute
48、r networking of Consumer Fora (CONFONET) The project is being implemented through the National Informatics Centre (NIC) on a turnkey basis. Under the project all Consumer Fora in the country are to be computerized. The project would enable consumers to access various types of information relating to their complaints. 9.59 0.75Reduction of TSP to one- third. E-learning sessions of new TSPs to be conducted. Staff members of consumer fora to be trained. The number of TSPs has been reduced to one- third. 50 e- learning session