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1、Improving Communication Skills,Siliguri Branch of EIRC 18 July 2004 A Rahim,A Thought,A man is seldom better than his conversation - German Proverb,Communication Skills Overview,Effective communication skills are a critical element in your career and personal lives. We all must use a variety of comm
2、unication techniques to both understand and be understood.,What is Communication?,SENDER,RECEIVER,Feedback,receiver,sender,Communication is the process of sending and receiving information among people,Medium,Encode,Decode,Most common ways to communicate,Speaking,Visual Images,Writing,Body Language,
3、Communication Goals,Distortions in Communication,We need to improve communication. as,70 % of our communication efforts are: misunderstood misinterpreted rejected distorted or not heard 6 people talking in a 2 people conversation!,70%,Critical success factor,The majority of your perceived ability co
4、mes from how you communicate,93% of all Communication is non verbal - SKILL,Listening and Speaking are used a lot, But not taught enough,Amount taught,Common Communication Errors:,Finishing others sentences Preparing our response before someone has completed speaking Multitasking while listening Fil
5、tering content or meaning based on the speaker Speaking for others (we),A Good Algorithm,In order to have good communication: Listen to Understand Understand before speaking Speak to be understood Seek understanding before proceeding Repeat,Communication is a two way process!,How can it be improved,
6、Recognition Pavlov study Not being judgmental Stop egocentric communication,What todays workshop can achieve,Provide knowledge about communication Give insight on skills needed Suggest ways of going about it What you need to do: Learn the tools Take up every opportunity Practice, Practice, Practice!
7、,Observe,PARIS IN THE THE SPRING,GOD IS NOWHERE,Why is communication important,Inspires confidence Builds respect in business and social life Helps make friends Develops a distinct personality Reveals your ability to others,Essentials of good communication,Knowledge Spontaneity in conversation Level
8、 of conversation Organising your thoughts Participating in discussions Body Language Show v Tell Being a good listener Listening v hearing,How to be an active listener,Set the stage Ensure mutual understanding Understand body language Suspend judgment Behaviors that hinder effective listening Act di
9、stracted (look at your watch!) Tell your own story without acknowledging theirs Give no response Invalidate response, be negative Interrupt Criticize,Techniques to improve listening skills,PARAPHRASE Restate what was said in your own words,SUMMARIZE Pull together the main points of a speaker,QUESTIO
10、N Challenge speaker to think further, clarifying both your and their understanding,Two basic types of questions,Closed questions: Get a one-word response and inhibit thought. Questions begin with who, when and which Open-ended questions: Invite unique thought, reflection or an explanation. Questions
11、 begin with how, what and how come (not why!).,Practice Questioning,Rephrase the following closed questions to make them open-ended: Are you feeling tired? Isnt it a nice day? Was the last activity useful? Is there anything bothering you? So everything is fine, then?,Adding colour to communication,A
12、dding colour to communication,Images Describe, relive Show, dont tell Use audiences senses Sight Sound Touch Taste Smell,Improving communication,Dont use cliches Brevity Sincerity Dont praise yourself Avoid argument Be tactful Silence Enunciation Clear, loud, syllables. Flexibility of tone,Practice,
13、For distinct enunciation, every word, every syllable, every sound, must be given it proper form and value. Think of the mouth chamber as a mold, in which the correct form is given to every sound. Will you please move your lips more noticeably? The teeth should never be kept closed in speech. Through
14、 practices, we can learn to speak more rapidly, but still with perfect distinctness,Ways to gain effective conversation,Good use of English avoid errors Improved vocabulary overlook v oversee Avoid old phrases Use humour Add interesting story Improve clarity of voice practice,Public Speaking,What do
15、es the graphic tell you about this speaker,The 5-Ps,Prior Preparation Prevents Poor Performance,From effective conversation to speech,Overcoming Fear #1 fear Idea of speech Know your subject Know the audience Target their interest Organising the speech Tell them,Developing Your Presentation,What is
16、your goal? Research your topic Develop an outline Create or locate learning aids,AIDA,AIDA,ttention,nterest,esire,ction,POWERFUL opener,CLEAR connector,MAIN BODY,POWERFUL close,AIDA,AIDA,ttention,nterest,esire,ction,Establish credentials (Me, You, What) Key point,Create +ve expectations Paint the fu
17、ture benefits WIFM,The facts ,Me, You, What is required,The facts 3 advantages benefits,Developing Your PresentationMaking the Presentation Interesting,Informative Fun Variety Energy Audience Interaction,Practicing Your Presentation,Simulate the presentation setting Practice aloud Practice standing up Time your presentation Memorize your opening few sentences Watch yourself in a mirror,Presenting,Stage fright Feelings follow action Talk to, not at Eye contact Dont judge your audience Pause Volume Pace,Summary,He who fails to prepare, prepares to fail!,Thank You,