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1、,Basics,Agenda,What are support diagnostics tools Basic characteristics Delivery methods Types of support diagnostics tools Setup test demo Activity test demo Collection test demo Support diagnostics tools usage benefits Where to find support diagnostic tools Where to download support diagnostics to
2、ols from Where to find additional information How to choose the right test How Support Diagnostics Tools are supported,Support Diagnostics Tools,Support diagnostics tools is a set of tests gathering information about technical environment, configuration and data. Some of these tests examine collecte
3、d information, provide feedback on this information and suggest resolution steps to solve identified issues.,Basic Characteristics,No updates, inserts, or deletes Sensitive customer information is not collected or displayed Security model similar to Oracle Applications that restricts access to infor
4、mation based on responsibility All released tests passed successfully Oracle security review,Delivery Methods,Mainly java tests included in Oracle Support Diagnostics Patch running in Oracle Diagnostics (OD) framework Download from Metalink: Patches & Updates or Note: 167000.1 Installation / executi
5、on instructions Note: 167000.1 Exceptionally standalone tests - running in SQL*Plus or UNIX shell environment. All existing standalone tests are going to be converted into OD and de-supported.,Support Diagnostics Tools,Test Types: Setup - gathering information about setup relevant to a particular pr
6、oduct / functionality / issue, examining that information, providing feedback and suggesting appropriate actions Activity - gathering information about data and configuration relevant to a particular functionality / issue, examining that information, providing feedback and suggesting appropriate act
7、ions Collection - gathering information relevant to a particular product / functionality / issue,D E M O N S T R A T I O N,Setup Tests,D E M O N S T R A T I O N,Activity Tests,D E M O N S T R A T I O N,Collection Tests,Support Diagnostics Tools BenefitsSummary,Information in a test output helps to:
8、Identify and solve potential issues before suffering their symptoms Identify and solve existing issues without need of assistance Increase self-service efficiency by verifying / eliminating of a possible cause / solution of an existing issue Reduce time to resolution if a service request has to be l
9、ogged Execution of support diagnostics tools is easy due: Central location of all tests No special technical knowledge required to execute tests No special SQL*Plus/operating system access required to execute tests,All released tests - Diagnostic Tests Catalog - Note: 179661.1 Oracle Support Diagnos
10、tics Patch - Note: 167000.1 Technical FAQ and Troubleshooting Guide Note: 235307.1 Direct links to all mentioned documents Metalink Knowledge Knowledge Browser Support Tools Diagnostic Tools,Support Diagnostics ToolsWhere To Find Them,D E M O N S T R A T I O N,Support Diagnostics on Metalink,D E M O
11、 N S T R A T I O N,How To Select The Right Test,Support Diagnostics ToolsHow They Are Supported?,Support Diagnostics Tools are supported the same way as any other Oracle product In case of any installation / execution issue log a Service Request for the product: Support Diagnostics Project In case of any installation / execution question post your question on the Support Diagnostics Project Metalink forum,