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3. 工具三：问题解决(Practical Problem Solving),如果你不解决问题，你就是问题。 If you dont solve the problem, you become a problem.,问题是改进的种子!Problems are the seeds for improvement! 问题就是积极的机会!Problems are positive opportunities! 没有问题，就是大问题!If there are no problems, than something is wrong!,问题解决(Practical Problem Solving),问题并不意味着指责!Problems are not about blaming people! 出现问题是由于系统中存在缺陷。Problems occur because of failures in the system 对于问题，员工负责15% ，系统和管理者负责85%。People are responsible for 15%, system & managers 85%,问题解决(Practical Problem Solving),