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1、打开心扉破冰启航 融入拥抱新生团队 培训,新开业酒店基层员工内训课/公开课专讲,课程讲授对象,新开业酒店基层员工、新开业酒店管理层人员、 运营酒店部分回炉培训员工，其它服务行业、 商务公司员工等。,课程宗旨： 敞开心扉、点燃激情、 破冰之旅、暴风洗礼、 拥抱太阳、获取新生！,课程特色,该课程有别于传统模式，高强度 要求学员参与，强调体验、觉 察，感受人性心灵深处渴望理 解、交往。全程课程中60%以体 验参与方式教学，20%感悟，最 后20%是导师启迪，最后达到最 佳培训效果。,第一节 抛弃陈旧世界 真心拥抱未来,投入多少 等量获赠,一切都是 身外之物,今天来到碧海楼之前，你可能 有过成功 有过
2、平庸 有过不如意 甚至有过失败,这些都不要值得再提及 成功不代表你现在 平庸不等于你无缘金色未来 不如意绝不会永远如此 失败可以是成功之母,舍 得,来吧，寻找一份职业的漂泊者 你的芒鞋满是尘土 你的脸庞挂着风霜 这里有你启航的平台 只要愿意打开心扉 融入我们团队,Luck？,欲望,Love？,Money？,Knowledge,Leadership,Hardwork,走出旧世界，,新生处处伴随你,以上两句为本课程提纲挈领之语！,态 度,第二节 原来的说谎者、懦弱者就是自己,懦弱者的行为,= = = = = = = = = = = = = = = = = = = = = = = = = = = =
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4、 = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =,= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =,上厕所,找藉口,不坚持,视而不见,冷漠,不关心,打击别人,旁观者,肯定是其他环节有问题我这儿才出了问题 因为我不清楚责任，所以才没有做好 谁是领导谁负责，我只是一个员工 这事儿他牵头，当然不
5、是我的责任 如果，就不会出问题了 我不是故意的,如果“说谎”在我们酒店中.,“真心拥抱未来”的方法,= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =,= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
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7、= = = = =,自信激情,不原谅自己,贵在坚持,爱心与宽容,开朗活泼,在乎自己,理解与探索,坚强隐忍,因为责任，所以敬业 因为责任，所以出色 因为责任，所以付出 因为责任，所以成长 因为责任，所以成功 因为责任，所以拥有价值 因为责任，所以与众不同,做好准备，承担责任,1、抛弃陈旧世界,2、真心拥抱未来,3、原来的说谎者,4、懦弱者就是自己,褪尽残壳,“我麻木不仁，我昏昏沉沉？”,“我以人格保证？”,第三节 褪尽残壳、蝶变美丽、升华云端,诗歌朗诵,生死 金钱 荣辱,生不带来，死又何必带去 赚钱，仅仅是一种生活方式 不以物喜，不以己悲，平常心,洗尽铅华、洞穿人世 生活的本质原来只是一种态度,
8、注：不是绝对，但代表通性个例除外,在碧海楼度假酒店设定你的目标,目标的设定,目标不同活法不一样 目标决定现状，以终为始 目标导向 明天决定今天，目标决定现在。,“小本子的秘密”,目标可以如此简单设定,成功是因为态度,内在标准,外在表现,期望,信念,态度,行为,结果,改变的轨迹,我是自己认为的我,谁说仅仅是游戏,没有不可能,失败一定有原因，成功一定有方法,谁说仅仅是游戏,失败一定有原因，成功一定有方法,没有不可能,失败一定有原因，成功一定有方法,没有不可能,谁说仅仅是游戏,山不过来，我就过去,如果事情无法改变，我们就改变自己。,希望别人给我们许多钞票是愚蠢的 但我们可以修炼到价值那么多,寻找我们
9、的精神家园,每天进步一点点,每天进步一点点,寻找我们的精神家园,每天进步一点点,寻找我们的精神家园,每天进步一点点,寻找我们的精神家园,寻找我们的精神家园,坚守一天,是钟点费; 坚守一月,是月薪; 坚守一年,是年薪; 坚守三年,有老板的潜质; 坚守10年,是大老板; 坚守100年是伟人,圣人 坚守1千年是神仙.,付出皆有回报 不是不报，时候未到！,黄金规律表,每天进步一点点,内在标准,外在表现,期望,信念,态度,行为,结果,改变的轨迹,来一次今生晚到的郑重承诺,我是自己认为的我,我是一切的根源！,来一次今生晚到的郑重承诺,我是自己认为的我,一切结果的根源，常 常不是事物的本身， 而是对该事物做
10、出 不同评价与解释的我们自己。,我们无法掌控风向 但我们至少可以调整风帆 我们可能无法左右事情 但我们至少可以调整心情,李嘉诚 下岗工人 明星 农民,ABC情绪理论 我们的情绪主要根源于我们的信念，以及我们对生活情景的评价与解释。,A,B1,C1,B2,C1,他可能是故意这么做的，就是不想理我，就是看不起我。,某人走在路上，迎面碰到一个认识他的人，但对方没与他打招呼就走了过去,他可能正想事情，没有注意到我们；就算是看见我们而没理我们，也可能有什么特殊的原因。,怒气冲冲，以至无法平静下来做自己该做的事情。,该干什么还继续干自己的,来一次今生晚到的郑重承诺,我是自己认为的我,宽容、爱心、双赢、厚道,对有过龃龉的同事不要秋后算账,帮助说过我坏话的同事,对批评我的上司不要怀恨在心,对骂过我的客人不要蓄意报复,对年终绩效考核不要太在意,无所畏惧、打开心扉、寻找真心朋友,宽容、爱心、双赢、厚道,对新员工、对朋友再耐心些,对整过自己的人奉献一次机会,对有过冲突的其他部门同事网开一面,对其他部门多宽容些,对他人升迁看淡点，真诚祝贺人家,无所畏惧、打开心扉、寻找真心朋友,