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1、精品文档投诉信 (Letter of Complaint)一、投诉信 即在日常生活中或商务活动中对所遇到的困扰，恶劣的服务态度，劣质的产品等向对方或有关单位提出投诉，抗议和改进的建议。二、投诉信包括以下三个部分 ：1. 开头 ：自我介绍，说明投诉对象及内容，表明本信的目的和要求。常用的表达法有：I am writing to you aboutwhich I received/boughtI am going to complain aboutIamsorrytohavetoreturnwiththisletterwhichIreceived/bought2. 正文 ：说明情况，讲清厉害，分析
2、利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。常用的表达法有“When we checked, we noticedWhen I tookout of the bag and examinedclosely, I foundWhen I unpackedand tried to use it, it did not work.In view of the inconveniencethatithas caused, I feelyou shouldIf you cantgive me a satisfactory answer, I will complain i
3、t tothe Consumer Association.3. 结尾 ：表达希望问题得到快速恰当解决的强烈愿望，希望尽快得到满意的答复。1 欢迎下载精品文档4.Please let me know what you intent to do in this matter.I am returningunder separatedpost and look forwardto receivinga full refund ofHope you will improveI sincerely hope such things will never take place again.DateDear
4、 _,I am _ （自我介绍） . I feel bad to trouble you but I am afraid that Ihave to make a complaint about.The reason for my dissatisfaction is _（总体介绍） . In thefirst place, _（抱怨的第一个方面） . In addition,_ （抱怨的第二个方面） . Under these circumstances, I find it _（感觉） to _（抱怨的方面给你带来的后果）.I appreciate it very much if you
5、could _（提出建议和请求） , preferably _ （进一步的要求） , and I would like to have thismatter settled by_ （设定解决事情最后期限）. Thank you for your consideration and I will be looking forward to your reply.。2 欢迎下载精品文档Yours sincerely,Li Ming四、范文1.DateDear Sir,With reference to our order No. W98, the 120 computer sets were r
6、ec eived the day before yesterday, but we regret that 20 sets were bad ly damaged.The packages appeared to be in good condition and we accepted and s igned for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling.We shall be
7、glad if you will replace all 20 sets as soon as possibl e.Yours sincerely,(Signature)。3 欢迎下载精品文档2.DateDear Mr. Chang,On September 10, our order for 280 womens cotton sweaters was received,but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated i
8、mmediately, and the result shows the damagewas due to improper packing.Needless to say, we have suffered a great loss from this, as we ca nnot sellthe sweaters in this condition to our customers. We ask y ou to conduct investigation at your end and reply to us.Sincerely yours,Sunny LeeManager。4 欢迎下载
9、精品文档Homework:假如你是一位乘客，叫李华，你于本月12 日乘坐了对方公司航班号为 HU3588的航班，在航行的过程中，航空公司弄丢了你一个重要文件，飞机迟到一个半小时， 飞机上食物差， 服务员态度不好。 对以上四个原因你向航空公司的经理写一封投诉信，并希望航空公司解决这些问题。DateDear Manager,My name is Li Hua and I am a passenger of your airline HU3588on March 12. I am writingto complainI'm not satisfiedwithmy tripfor the fo
10、llowing reasons.First of all, one of my important documentation has been loston your account.Secondly,the flightwas lateby an hour and thirtyminutes.Thirdly,the food needs to improve in quality.And lastly,the air attendances did not treat me with respect and had aquestionable attitude.As a long time customer of yours I believe that these problemswillbe solvedor I llhave to change to anotherairline.Thank you.Li Hua。5 欢迎下载精品文档欢迎您的下载，资料仅供参考！致力为企业和个人提供合同协议，策划案计划书，学习资料等等打造全网一站式需求。6 欢迎下载