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1、-范文最新推荐- 英文简历：IT/电信/互联网行业副总 Mr. Charmond Tsang C.L. MBA, BEng, MIEEE-mail: *PROFILE10+ yrs Call Center veteran; China experience, Guru in Business Operations and Sales & MarketingA self-motivated and dynamic senior executive with 19-year of regional management and international experience. Exten
2、sive experience working with Call Center/Telecom/CRM services and outsourcing in the Telecom/Finance/IT arenas.Experienced in contract management, business development, and operations consulting. Held various senior positions in business development, sales & marketing and operations in CRM outso
3、urcing service provider, ISP, Telcos, equipment vendor and billing system vender.PROFESSIONAL EDUCATIONMaster of Business Administration (MBA) 1991 - 1994- Hendon Business School, University of Middlesex, London, UKBEng (1st Class Honour) in Electronics Engineering 1987 - 1989- University of Middles
4、ex, London, UK- Awarded The Institution Prize by the Council of IEEEMPLOYMENT HISTORYShanghai VavoTelecom Co. Ltd. (Shanghai, PRC) (a local partner of PCCW Teleservices Ltd.)Vice PresidentAchievements and Responsibilities Built and led the developed of a new telecom Value Added Services business uni
5、t. Launched a new Telecom VAS service in Shanghai. Established effective sales and service channels. Evaluated and managed business partners such as major telecom operators and equipment vendors in China. Ensured service delivery according to SOW and contracts.Act as the Technical Director, performe
6、d vendor evaluation and on-going improvement on the IN and SSP platforms. Ensured the business processes meet varies service KPIs and budgets, such as service provision lead time, customer satisfaction index, billing accuracy and quality index.Nuvigo Corporation Sdn. Bhd., Malaysia 3/03 to 4/04Gener
7、al ManagerAchievements and Responsibilities Developed new business opportunities with major telecom clients in Malaysia, focusing in Call Center/Telecom/CRM and IT outsourcing and consulting services.Worked with local SI partners to jointly develop solutions and managed major clients’ relation
8、ship on an executive level.Delivered CRM consultation project for an insurance company to enhance their customer servicing effectiveness and efficiency.PCCW, HK 8/02 to 2/03Assistant Vice President – Business DevelopmentAchievements and ResponsibilitiesAssumed the role of Operations Head, mana
9、ged the operations and delivered the KPIs of the Malaysia call center team.Adopted the Balanced Scorecard framework, improved the first contact resolution by 10% and improved productivity by 15% while maintained the operating budgets. Built and developed new customer in the Telecom/IT sectors across
10、 Asia Pacific region covering mainland China, Taiwan, Hong Kong, Singapore and Malaysia. Led project teams and sales consultants to deliver professional consultation to major Telecom clients.Managed major clients’ relationship on a senior level; identify potential business opportunities and pa
11、rtnership arrangement.Secured major contracts with blue chip clients on large scale IT/CRM outsourcing services.Major Projects ReferenceA Major Mobile Operator in Malaysia - Successfully won a multi-million operations consultation contract of a 200+ seats call center facilities. A Major Telco in Mal
12、aysia - Provided business consultation of its Call Center rationalization and consolidation project with over 1,000 seats and multiple locations. A Leading Mobile Operator in Malaysia - Provided marketing and business consultation to the formulation of its loyalty program strategy. Senior Call Cente
13、r ManagerAchievements and ResponsibilitiesLed a team of 30 professional sales and service consultants to achieve company KPI and sales target. Increased the productivity of the call center by 30%. Doubled the call center call handling capacity with 53% increased in resources.Managed 3rd channel part
14、ners such as telemarketers and direct sales to promote ISP services to targeted consumer market.Developed sales strategies across direct sales/telesales/channel sales partners for internet services.Fully responsible for the implementation, management and operations of the multi-media CRM call center
15、 to achieve company’s sales targets.Built and trained up the telemarketing skills of the in-house sales consultants. Perform on-going coaching, motivation and training to enhance the selling skills of the subordinates.Led the development and formulation of the company’s CRM initiatives.
16、IImplemented multi-media CRM projects in the Contract Center environment to achieve company sales and services objectives.PCCW Teleservices, HK 1/98 to 5/01Call Center Outsourcing BU - Head of Sales & MarketingAchievements and ResponsibilitiesFull P&L responsibility of the business unit. Led
17、 a team of professional Sales Managers and Marketing Managers to meet $140million annual revenues target.Built from scratch and gained 30% market share in telemarketing service in the insurance sector.Won and implemented a major CRM/IT outsourcing project from a major global bank – First of th
18、is kind in the HK market.Responsible for the management of the Product Marketing team. Development of marketing strategies. Determined market position and drove the implementation of various marketing tactics to achieve the marketing objectives.An active company spokesman, a guest speaker at interna
19、tional conferences and was interviewed by major newspapers in HK.Major Projects ReferenceA Global Banking Group in HKSuccessfully won and launched a multi-million CRM contract for a global banking group in HK.Sold to the Head of the banking group; applied innovative consultative selling skills to id
20、entify and overcome major road blocks.Take up the role of a project director; overseeing the implementation from pre-sales to operations. Pro-sell account servicing and managed the client’s expectations on operational performances on an on-going basis.Major IPO projects in HK Successfully won
21、large scale CRM contracts for handling IPO for a major blue chip company and the HK government.Applied innovative selling skill, prepared sales strategic to win the contract from a competitive tender.Positively contributed to the profit margin of the company. A Major Bank from the UKSuccessfully sol
22、d and won a multi-million contract for a regional B2B internet exchange portal support center. Positively contributed to the company profit margin.A Leading Mobile Phone ManufacturerWon a long term customer care CRM project from a competitive tenderNegotiated the contract with the head of the client
23、; assessed client’s requirement and developed a win-win situation for both companies.Wharf T&T Limited, HK 12/95 to 1/98(formerly known as New T&T Hong Kong Limited)Call Center Product Manager - Commercial Operations DivisionResponsible for the development of Nortel Switching services.
24、 Pre-sales and pro-sell support to call center customers.Explored business opportunities to enhance the Call Center services with CTI functionality.Held and orgainsed the first Centrex based Call Center seminar in HK. Senior Solution Consultant - Sales & Marketing Division Advised and assisted P
25、roduct Marketing in the development of Centrex services. Evaluated CPE based ACD and IVR products.Built relationship with IVR and computer vendors to prepare for integrated CTI development. Responsible for developing and designing various customised call center applications.Coordinated with sales te
26、am to make formal presentations to the customers’ senior management. Assisted Sales to prepare special pricing scheme for non-standard services.Developed proposals and special bids for large-scale telecom projects. Collaborated with internal parties and clients to resolve outstanding bids and
27、project issues.PREVIOUS EMPLOYMENTConvergys, UK (formerly known as Cincinnati Bell Information System - CBIS) 2/95 to 11/95AnalystNortelNetworks, UK (formerly known as Bell-Northern Research) 2/90 to 1/95Software Engineer – DMS productPCCW, HK (formerly known as Hong Kong Telecom Ltd) 6/83 to
28、8/87Senior Technical OfficerCONFERENCES AND PUBLICITIESCall Center Management Symposium 2000 28-30 March 2002Organiser: Hong Kong Call Center AssociationVenue: Hong Kong Convention and Exhibition Center, Hong KongTopic: Grow Your Business through Call Center Outsourcing: Cases SharingCRM and Call Ce
29、nter Conference Organiser: IBC Asia (S) Pte Ltd, SingaporeVenue: Island Shangri-la, Hong KongTopic: Case studies on successful CRM project Management and ImplementationPCCW Teleservices 1st Anniversary Press Conference 11 October 1999Venue: PCCW Conference Room, Wanchai, Hong KongCoverage: South Chi
30、na Morning Post, HK Economic Times, Hong Kong StandardSKILLS AND OTHER INFORMATIONLanguages:Fluent in English, Mandarin and CantoneseGeneral Management: Leadership and team building, new operations developmentOperations management – sales and servicing teamBusiness Operations, Sales, Marketing
31、, and Analytical Skills:Contact and Vendor managementFinancial analysis; bids and tenders preparationKey accounts and channels managementIT and Technical Skills, including: Strong understanding of technology, computers and IT industry. Strong understanding of voice and networking productsMobility:Br
32、itish citizen and HK permanent resident. Free to travel in the AP region. AUTOBIOGRAPHY I was born in Beijing, China in 1945. In my early school years I attended Lao Song Primary School. After my graduation I entered the Beijing lst Girls School This is the best middle school in Beijing. Girls are a
33、dmitted on the basis of a competitive entrance examination. During my middle school years I was very active in school activities while still maintaining a high academic record. Twice I won the first prize for the best in the Three Principles-1) Outstanding grades, 2) moral character, and 3) Good hea
34、lth. This prize was a great honor. I regularly attended the youth Group and there I met several Americans who helped me to improve my English. Upon graduation from middle school I entered Beijing University. This was also on the basis of a competitive examination. It was a very frightening thing to
35、take this test, because there was not enough room in Chinese Universities for every one who wished to attend. I was very fortunate to have a good background and a high scholastic average. These helped me a great deal. I majored in Chemistry at Beijing University. This was mainly because I enjoyed it
36、 so much in middle school and I hoped some day to teach it in college or perhaps do some research. As an undergraduate I enjoyed all my courses, but I especially liked my major subject. My faculty advisor, Dr. Wen, helped me choose the courses which were of the most interest to me. He also encourage
37、d me to do outside reading and research. With his help I became a lab assistant which broadened my knowledge of chemistry. Dr. Wen also strengthened my desire to study abroad and suggested several American Universities which had good reputations in my field. As a result of his encouragement and a gr
38、eat deal of study, I graduated from Beijing University with very high grades-almost at the top of my class. In addition to my primary interest in chemistry, I have always been interested in Chinese literature and painting. While I was at the university, I took some painting and art courses. I found
39、painting could relax me and enables me to see things in a better perspective when I was depressed or when I had a problem. In the future my goal is to get my M. A. and my Ph.D. from an American University in the field of Chemistry. I plan to return to China to teach in a middle school or a Universit
40、y. This is because I feel very strongly that China needs better educated, better informed teachers. Name: Happy Nationality: China (Mainland) Current Place: Guangzhou Height/Weight: 170 cm76 kg Marital Status: Single Age: 32 years Career Objective Application type: Jobseeker Preferred job title: Pur
41、chasing manager/supervisor: Purchasing Supervisor 、 others: 、 others: Working life: 9 Title: No title Job type: Full time Expected Start date: In three days Expected salary: ￥5,000-￥8,000 Preferred working place: Guangzhou Foshan Dongguan Work experience Companys name: Enterprise nature: Soly foreig
42、n funded enterprisesIndustry: Mechnical & elecrical equipment/electrical power/power Job Title: Purchasing Supervisor Job description: 1.Ensure materials delevery on time.2.Meet companys inventory target and ensure companys cost target.3.Suppliers management.4.Be responsible for monitoring environmental elements of materials. Reasons for leaving: Company relocation Companys name: Guangzhou Anda Bearing Co., Ltd.Begin and end date: 2002-09-2004-11 Enterprise nature: Private enterprisesIndustry: Machine building & equipment Job Title: Purchasing Supervisor Job description: