《渣打电话面试完整题目+完整答案纯属个人准备.doc》由会员分享，可在线阅读，更多相关《渣打电话面试完整题目+完整答案纯属个人准备.doc（16页珍藏版）》请在三一文库上搜索。
1、渣打电话面试完整题目 案（纯属个人准备）+完整答I. why choose SCB? Why choose Consumer Banking?KEY: SCB rank among the top 20 companies in the FTSE-100 by market capitalization, and provide a wide-range of products and services for personal and businesscustomersacross70 markets.There is a strong emphasis on growth opportun
2、ities, so SCB recruites people not just for the current role but their potential to make a greater contribution in the long run. I also liked the Bank's strengths-based approach; it resonated with what I believed in. You are what you are and you need to like and leverage your strengths to make y
3、ou the best person. the people-oriented culture is above everything else. In Consumer Banking, I can work with talented colleagues, a sizeable portion of my time will be spent in engaging different teams and peers from within the country, region and groups. As Consumer Banking businessexpands in an
4、already complex and fast-changingworld, SCBwill bring everyone on to the same page by fostering the right conversations and making the right connections, so that collectively everyone is working towards the same destination, with ownership and accountabilit y.2.3 qualities to succeed in SCBKEY: 1 .
5、optimistic , I'm an optimistic person - the glass is always half full rather than half empty. Though I need to see both sides of everything in my job, I tend to focus on the positives.2. The ability to encourage others. I believe that no man is an island. You need to work with others to help you
6、 deliver great results. I may encourage my colleagues to switch from customer-facing roles to that of a support function and vice versa so they get to see things from each other's perspective .It also helps people see the bigger picture and reduces our error rate because everybody knows what eve
7、rybody else is doing and how they cansupport one another better for the greater.3. Self-control, I knew how to plan my career path and which direction to take. Balancing the pursuit of growth with a disciplined management of costsand risks and keeping a firm grip. I've always believed in the imp
8、ortance of being authentic - doing things to the best of your abilities while maintaining the highest standards of pride and integrity in what you do. This is one of the reasons why I joined the Bank.3. what is important in consumer banking?KEY:Most importantly is having acustomer-oriented mindset i
9、ngrained in whatever we do. SCB' aspiration is to become the world's best international consumer bank and having a customer focused strategy is critical to helping us achieve this.4. How do you try to get support from other people?KEY: 1 I will make my objective as clearly as possible to my
10、manager, and make sure that he has total know the objective.2 Next will make the manager know the meaning of the objective to me, good communication is the first way to help.3 Then I will make him know the difficulty, I will firstly consult some advice, if the difficulty can be solved by myself, I t
11、hink it is a good way to improve myself, else, I will let him help me.7. If you find someonein the team difficult to dealt with? What is your action?KEY: I am a firm believer in taking risks on my colleague. Mostly it main caused by the reason that the person is not suit for the position, If I see a
12、 keen interest and strong potential in the person, I'll do my very best to recommend a right role for this person in the business. Doing things to the best of your abilities while maintaining the highest standards of pride andintegrity in what you do. This is one of the reasons why I joined the
13、Bank.8. Anything would like share with me in order to have a better understanding of you?KEY: Feb. 2010- Mar. 2010 Traveler, Went across the world ' second large desert - The Taklimakan desertLed another 4 partners cross the desert form the north to the south about 380 km during 20 days, ended f
14、or one team member ' s cold injuryPrepared for the travel combine the car for sleep and pedestrianism during the day, and I responded for the water, food and emergency medicineConquered the shortage of gasoline and difficulty of starting the car, achieved most of the plan, and form the journey,
15、I really got to know the importance of teamwork and the encouragement, which are benefit all my life.9. How do you define success?KEY: Work I can maintain a position that match my interests and strengths.Doing things to the best of your abilities while maintaining the highest standards of pride and
16、integrity in what you do. The successis just a process but not a result for me.11. what do you think banks do?KEY:Through international network andexpertise, facilitate trade across markets, enable multinational clients to conduct complex business transactions and service the needs of an increasingl
17、y international consumer base. The bank should also provide a wide-range of products and services for personal and business customers12. what will you do in a new placement?KEY:Knowing about new friends who isfamiliar with the placement or even the local people, and next I will list some advantages
18、and disadvantages of the placement on my work. Ig.The condition there is suit for the bang business or not, our brand is well known for them or just opposite, by doing this I will make a evaluatio n. Then I will solve the or conquer the disadvantages, by consulting form the experienced workers or ju
19、st create a new way.13. when you are a new comer, if you find an improvement for your team project, what will you do?KEY:Firstly I will confirm that the improvement really works, then I will consult my partners about the right way to come up the improvement, for example, it is better in the morning
20、meeting or should I write a report to my boss, by this I can make the successratio much larger.14. how can you get yourself familiar with the job in a new position?Firstly, I will look through some guide books, sometimes the very frequent questions are listed already, it will give you the most effic
21、ient solution for many circumstances.Secondly, as the situation is dynamic, I will meet some vex or paradoxical problem, ant at that time I will consult for my experienced partners, they must will give me an good solutio n.Last, I will ask the question to my boss.15. what is your personal aim for fu
22、ture career? In the short time, I will focus the work for famous international cooperation such as SCB, in such environment, I can make my new excellent friends from all over the world, I can learn the ability form them, and get to work better for my positio n.In the long term, I want to be a CEO of
23、 an international company, and can help the world be a more balance world. Because I want to change the economic situation all over the world, I do not want to see the poor children, economic crisis. I want to decrease the unfortunate in theworld.16. what do you think is a good service? Admittedly,
24、the good service contains many aspects, such as the attitude, the service environment and even the fee. All above those, however, I think a good serviceis that it really works, I mean it really can solve the problem or make the consumer more convenient. For example, the service can make my security
25、or many more safe and even can increase, that is a really good service.17. Why to choose the foreign banking?In such environment, I can make my new excellent friends from all over the world, I can learn the ability form them, and get to work better for my positio n.In the long term, I want to be a C
26、EO of a international company, and can help the world be a more balance world. Because I want to change the economic situation all over the world,I do not want to see the poor children, economic crisis. I want to decrease the unfortunate in the world.18. How to make a success in a team?1. The abilit
27、y to encourage others. I believe that no man is an island. You need to work with others to help you deliver great results. I encourage my staff to switch from customer-facing roles to that of a support function and vice versa so they get to see things from each other's perspective .It also helps
28、 people see the bigger picture and reduces our error rate because everybody knows what everybody else is doing and how they can support one another better for the greater good.2. Self-guided, I knew how to plan my career path and which direction to take. balancing the pursuit of growth with a discip
29、lined management of costsand risks and keeping a firm grip. I've always believed in the importance of being authentic - doing things to the best ofyour abilities while maintaining the highest standards of pride and integrity in what you do. This is one of the reasons why I joined the Bank.20. If
30、 you are new on a team, how do you contribute to the team?I will be willing to become the eyes of my group, if I acquire the opportunity to work in SCB, using my distinctive horizons and my creative thinking mode. First of all, as a member in the group, my adaptive to multi-culture could make contri
31、bution to group' sharmony. When coworkers from different areas can' t understand with each other, I can see the essence of the problem and explain the diversity to them. I will work hard to better the atmosphere for working and discussing .In addition, some work puzzles can ' t be solved
32、 only using the methods in the textbooks because none of theories are applied for every situation and every societ y. In order to analyze work problems better, workers should learn to be flexible andfind the answer based on the specificsituatio n. Using my flexible brain and being familiar with info
33、rmation system and finance, I am able to think deeper in someissues,and my teamwork and leadership make me lead my group to find brightness in the dark.23. What kind of technical knowledge do you think you need when processing business? Negotiation, the skill of negotiation can make the benefit more
34、 profitable, and decrease the time wasted. Manners, good manner is half of the success, if you leave a good impression to the customer, you will increase the ratio of success.Talking way, make your heart to the business, let others believe you are really want to make business with you24. If you have
35、 a significant objective to achieve, how could you ask your manager help you toplan?1 I will make my objective as clearly as possible to my manager, and make sure that he has total know the objective.Next will make the manager know the meaning of the objective to me, good communication is the first
36、way to help.Then I will make him know the difficulty, I will firstly consult some advice, if the difficulty can be solved by myself, I think it is a good way to improve myself, else, I will let him help me.25. Are you a quick learner?Yes! Give you an example, Apr.2012- Jun. 2012Volunteer Researcher,
37、 Chinese Academy of Sciences Institute of geographic science and energy, you know the team is made up 32 masters and 2 doctors, only me maintain a BS degree, I need to know all the background about 2000 pages in just 3 days, and get familiar with the way they use to do the research, finally, Ireally
38、 did it, not only this, I even pointed as a group leader.26. What are you going to sacrifice in this Int'l Graduate Program?Fist is of course my valuable youth life, I can devote my most precious time for the program, and second is I will give up a relative stable working environment, you know,
39、in a government cooperation, everyday have some tea, read some newspaper, or such.27. Are you a quick decider?As the president of my work-study association, I need to do many decision, for example, in a activity, there are many small things need to decide, what about the style of the dormitory and t
40、he order of the programs, many of the decision do not to be made by myself, however, if there is something that all the people cannot decided, it turns to me. I will usually decide immediately, since there are many other thingsneeds to be done.35. Are you good at presentation? How can you make sure
41、of it?Yes! I may give you an example, the competition I have attended, Harvard business analysis competition, in the first round of the competition, we just rank at the 23 in 105 teams after we only hand on the plan book, but the final competition is a presentation for every group, I was the speaker
42、 won the applaud for the longest time, and one of the three professors even pointed me as the excellent speaker which is not admitted by the rule, since only the excellent team has the excellent speaker. Finally, we only rank13, but we still improved 10 grades.3 9. If you are given three choice midd
43、le-east, singapore, london for a businesstrip, with the same task, which you prefer?These three cities are all my dream cities, for the mystery Middle-east, the beautiful, and theserious and historical London, but I prefer Singapore, cause the culture there is the most similar with mine, and the sit
44、uation is also the most familiar, and I think it can makes me better handle the work. But to improve my adaptation of the cross culture, I also willing go to middle-east and Londo n.30. Give an example about people trust you just because they like you.Financial minister of my class, you know the mon
45、ey is not so much in a whole class, however it is not so little, everybody can maintain the position, but why me? Just becausethey like me.31. Will you compromise when doing a job?It depends. Firstly I want to say that I am not a stubborn person, if it is really my wrong, I will not insist. But if I
46、 have tested that the things I am doing now is right in any circumstance, will firstly look forward to persuade them, youknown, since we in the different culture and the thinking model, the difference is commo n. And will communicate with the others.32. Are you creative? Give examplesI have created
47、Perpetual motion machine, do you believe that? I will give you a description, dram a stick in a paper, use a nail and fix the stick in the middle of the stick to the back, and make sure that the stick can roll around, make the stick horizontal, put a 9 pond thing in the left side, and 6 pond in the
48、right side, common sense tell me that the stick will turn around, then the stick will roll, when the left 9 come to the right, it becomes6 pond, and the right 6 pond becomesthe 9 ponds, thus, the machine will turn around and around, the Perpetual motion machine is finished. The problem solved!33. Are you analytical? Give examples34. How can you make people trust you?