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1、Chapter 1 What Is Orga ni zatio nal Behavior?MULTIPLE CHOICEImporta nee of I nterpers onal Skills1. Over the past two decades, bus in ess schools have added required courses on people skills to many of their curricula. Why have they done this?a. Managers no longer need technical skills in subjects s
2、uch as economics and accounting to succeed.b. There is an in creased emphasis in con trolli ng employee behavior in the workplace.c. Managers need to understand human behavior if they are to be effective.d. These skills enable managers to effectively lead human resources departments.e. A manager wit
3、h good people skills can help create a pleasant workplace.(c; Moderate; Interpersonal Skills; p. 4) AACSB: Analytic Skills2. Which of the following is most likely to be a belief held by a successful manager?a. Technical knowledge is all that is needed for success.b. It is not essential to have sou n
4、d interpersonal skills.c. Technical skills are necessary, but insufficient alone for success.d. Effectiveness is not impacted by human behavior.e. Tech ni cal skills do not in flue nee efficie ncy.(c; Easy; I nterperso nal Skills; p. 5) AACSB: An alytic SkillsWhat Man agers Do3. Which of the follow
5、ing would not be con sidered an orga ni zati on?a. a churchb. a universityc. a military unitd. all adults in a given communitye. an eleme ntary school(d; Moderate; Organization; p. 6) AACSB: Analytic Skills4. Which of the follow ing is best defi ned as a con sciously coord in ated social un it, comp
6、osed of two or more people, which fun cti ons on a relatively contin uous basis to achieve a com mon goal or set of goals?mu nitye.orga ni zati on(e; Easy; Organi zati on; p. 6)5. Which of the follow ing is least likely to be con sidered a man ager?a. an administrator in charge of fund-raising activ
7、ities in a non-profit organizationb. a lieutenant leading an infantry platoonc. a doctor who acts as head of the physiotherapy department at a public hospitald. the mayor of a large citye. an IT technician who enables communication between all of a company' s employees6. Which of the follow ing
8、is not one of the four primary man ageme nt fun cti ons?a.con trolli ngb.pla nningc.staffi ngd.orga nizinge.leadi ng(c; Moderate; Management Functions; p. 6) AACSB: Analytic Skills7. Which of a manager' s primary roles requires the manager to define an organization' goals,establish an overal
9、l strategy for achiev ing these goals and develop a comprehe nsive hierarchy of pla ns to in tegrate and coord in ate activities?a.con trolli ngb.pla nningc.staffi ngd.coord in at inge.leadi ng(b; Moderate; Management Functions; p. 6) AACSB: Analytic Skills8. Determ ining how tasks are to be grouped
10、 is part of which man ageme nt fun cti on?a.pla nningb.leadi ngc.con trolli ngd.orga nizinge.con templat ing(d; Easy; Management Functions; p. 6) AACSB: Analytic Skills9. Min tzberg con cluded that man agers perform 10 differe nt, highly in terrelated roles. Which of the following is one of the broa
11、d categories into which these roles could be grouped?a. intrapersonalb. institutionalc. decisionald. affectivee. reflective(c; Moderate; Management Roles; p. 7) AACSB: Analytic Skills10. As a manager, one of Joe' sduties is to present awards to outstanding employees within his departme nt. Which
12、 Min tzberg man agerial role is Joe act ing in whe n he does this?a. leadership roleb. liaison rolec. monitor roled. figurehead rolee. spokesperson role(d; Challenging; Interpersonal Roles; p. 7) AACSB: Analytic Skills11. According to Mintzberg, one of management' s interpersonal roles is.a. spo
13、kespersonb. leaderc. negotiatord. monitore. devil ' s advocate(b; Moderate; I nterperso nal Roles; p. 7) AACSB: An alytic Skills212. According to Mintzberg, when a manager searches the organizationand its environment foropportunities and initiates projects to bring about change, the manager is a
14、cting in which role?a.n egotiatorb.en trepre neurc.mon itord.resource allocatore.reflective an alyst(b; Challenging; Decisional Roles; p. 7) AACSB: Analytic Skills13. Robert Katz identified three essential skills that managers need to have in order to reach their goals. What are these skills?a. tech
15、nical, decisional and interpersonalb. technical, human, and conceptualc. in terpers on al, i nformati onal and decisi onald. conceptual, communication and networkinge. human, informational and communication(b; Moderate; Management Skills; p. 8) AACSB: Analytic Skills14. A man ager is valued by her c
16、olleagues for her ability to perform effective break-eve n an alysis on upco ming ven tures. In this case, her colleagues value her for compete ncies that fall withi n which of Katz ' s essetial management skills categories?a. technicalb. communicationc. humand. conceptuale. education(a; Moderat
17、e; Technical Skills; p. 8) AACSB: Analytic Skills15. Accord ing to Katz, tech ni cal skills en compass the ability to.a. analyze and diagnose complex situationsb. exchange information and control complex situationsc. apply specialized knowledge or expertised. initiate and oversee complex projectse.
18、communicate effectively with others(c; Challe ngi ng; Tech ni cal Skills; p. 8)16. Which one of the following would not be considered a human skill in Katz' s structure?a. decision making.b. communicatingc. resolving conflictsd. working as part of a teame. listening to others(a; Easy; Human Skil
19、ls; p. 8) AACSB: An alytic Skills17. According to Katz, when managers have the mental ability to analyze and diagnose complexsituati ons, they possessskills.a.tech ni calb.leadershipc.problem-solvi ngd.con ceptuale.reactive18. According to Fred Luthans and his associates, which of the following is c
20、onsidered a part of traditional management?a. discipliningb. decision makingc. exchanging routine informationd. acquiring resourcese. investing(b; Moderate; Traditional Management; p. 8) AACSB: Analytic Skills19. Which of Luthans 'managerial activities involves socializing, politicking, and inte
21、racting with outsiders?a. traditional managementb. communicatingc. human resource managementd. networkinge. investing (d; Easy; Networking; p. 9)20. How does Luthans define a manager's success?a. by the quantity and quality of their performanceb. by the satisfaction and commitment of their emplo
22、yeesc. by the rate and quantity of pay raisesd. by the speed of their promotione. by their scores on a 360-degree feedback analysis(d; Moderate; Successful Managerial Activities; p. 9)21. According to Luthans ' research, successful managers spent more of their time on than onany other activity.a
23、. traditional managementb. human resource managementc. networkingd. communicatinge. hiring and firing(c; Moderate; Networking; p. 9)22. What did a study of U.S. managers indicate about those managers who seek information from colleagues and employees?a. They are rapidly promoted.b. They are generall
24、y more popular.c. They are less efficient as leaders.d. They are generally given fewer promotions, raises and other rewards.e. They are generally more effective managers.(e; Moderate; Effective Managerial Activities; p. 9) AACSB: Communication26ALLOCATION OP ACTIVITIES BY TIME FOR FIVE MANAGERS Trad
25、tiand HuminMdmgeinent Resaufces CoinmunicatiQn NetworkingManager AManagerEMui tigerManager DE23. The pie charts above show how 5 different managers spent their time. According to Luthans research, which man ager is most likely to receive more promoti ons and other rewards associatedwith career succe
26、ss?a. Manager Ab. Manager Bc. Manager Cd. Manager De. Manager E(c; Moderate; Successful Managerial Activities; p. 9) AACSB: Analytic Skills24. While the Functions.Roles, Skills, and Activities approaches to management all differ, they allrecog nize that effective and successful man agers must develo
27、p which of the follow ing?a. people skillsb. technical skillsc. efficiencyd. entrepreneurialisme. ability to network(a; Moderate;Manager' s Job; p. 10)En ter Orga ni zati onal Behavior25. An OB study would be least likely to be used to focus on which of the followi ng problems?a. an in crease in
28、 abse nteeism at a certa in compa nyb. a fall in productivity in one shift of a manufacturing plantc. a decrease in sales due to growing foreign competitiond. an in crease in theft by employees at a retail storee. excessive tur no ver in volu nteer workers at a non-profit orga ni zati on(c; Moderate
29、; Orga nizatio nal Behavior; p. 10) AACSB: An alytic Skills26. What are the three primary determ inants of behavior that orga ni zati onal behavior focuses upon?a. profit structure, organizational complexity, job satisfactionb. individuals, profit structure, and job satisfactionc. individuals, group
30、s, and job satisfactiond. groups, structure, and profit structuree. individuals, groups, and structure(e; Challenging; Organizational Behavior; p. 10) AACSB: Analytic Skills27.is a field of study that investigates the impact that individuals, groups, and structure have on behavior withi n orga ni za
31、ti ons for the purpose of appl ying such kno wledge toward improv ing an organization ' s effectiveness.a. Organizational developmentb. Human Resources Managementc. Organizational behaviord. People managemente. Corporate strategy(c; Easy; Orga ni zati onal Behavior; p. 10)28. Which of the follow
32、i ng is n ot a core topic of orga ni zati onal behavior?a. motivationb. attitude developmentc. conflictd. resource allocatione. work design(d; Moderate; Organizational Behavior; p. 11) AACSB: Analytic SkillsComplementing In tuiti on with Systematic Study29. In order to predict human behavior, it is
33、best to supplement your intuitive opinions with information derived in what fashi on?a. com mon senseb. direct observationc. systematic inquiryd. speculatione. organizational theory(c; Moderate; Systematic Study; p. 11)30. Which of the follow ing is a reas on that the study of orga ni zati onal beha
34、vior is useful?a. Human behavior does not vary a great deal between individuals and situations.b. Human behavior is not random.c. Human behavior is not consistent.d. Human behavior is rarely predictable.e. Human behavior is often not sensible.(b; Easy; Systematic Study; p. 11) AACSB: An alytic Skill
35、s31. What approach in volves man agers cen teri ng their decisi ons on the best available scie ntific data?a. intuitionb. organizational behavioral studiesc. substantive evidenee approachd. preconceived notionse. evide nee based man ageme nt(e; Easy; Evide nee Based Man ageme nt; p. 11)en able32. Wh
36、at do the fun dame ntalcon siste nciesun derly ing the behavior of all in dividualsresearchers to do?a. observe human behaviorb. systematize human behaviorc. research human behaviord. predict human behaviore. detect human behavior(d; Moderate; Systematic Study; p. 11)33. An alyz ing relati on ships,
37、determ iningcauses and effects, and bas ing con clusi onson scie ntificevide nee all con stitute aspects ofstudy.a.orga ni zati onalb.in tuitivec.theoreticald.systematice.case-based(d; Moderate; Systematic Study; p. 11)34. What do the authors of the textbook advise?a. disregard your in tuiti on beca
38、use it' s usually wrong and will lead to in correct assumpti onsb. use evide nee as much as possible to in form your in tuiti on and experie neec. rely on research since it is almost always right and researchers donake mistakesd. make predictions of individuals' behaviors based on others
39、9; actionse. don' t trust preconceived notions unless you have substantive evidenee to back them up(b; Moderate; Systematic Study; p. 13)Discipli nes That Con tribute to the OB Field35. Orga ni zati onal behavior is con structed from all of the follow ing discipli nes except.a. physicsb. psychol
40、ogyc. anthropologyd. sociologye. social psychology(a; Easy; Behavioral Sciences; p. 13) AACSB: Analytic Skills36. Psycholo gy' smajor contributions to the field of organizationalbehavior have been primarily atwhat level of an alysis?a. the level of the groupb. the level of the in dividualc. the
41、level of the organizationd. the level of the culturee. the level of in teract ing groups(b; Moderate; Psychology; p. 13)37. Which behavioral scie nee discipli ne is most focused on un dersta nding in dividual behavior?a. sociologyb. social psychologyc. psychologyd. anthropologye. organizational beha
42、vior(c; Easy; Psychology; p. 13)38. The scie nee that seeks to measure, expla in, and sometimes cha nge the behavior of huma ns andother ani mals is known as.a. psychiatryb. psychologyc. sociologyd. political scieneee. organizational behavior(b; Moderate; Psychology; p. 13) AACSB: An alytic Skills39
43、. blends concepts from psychology and sociology.a. Corporate strategyb. Anthropologyc. Political science.d. Social psychologye. Archaeology(d; Easy; Social Psychology; p. 14) AACSB: Analytic Skills40. The science that focuses on the influence people have on one another is .a. psychologyb. anthropolo
44、gyc. political scienced. social psychologye. archaeology(d; Moderate; Social Psychology; p. 14) AACSB: Analytic Skills41. Group behavior, power, and conflict are central areas of study for .a. archaeologistsb. sociologistsc. anthropologistsd. social psychologistse. operations analysts(d; Moderate; S
45、ocial Psychology; p. 14) AACSB: Analytic Skills42. focuses on the study of people in relation to their social environment.a. Psychologyb. Sociologyc. Corporate strategyd. Political sciencee. Operations management(b; Moderate; Sociology; p. 15) AACSB: Analytic Skills43. Significant contributions to O
46、B in the study of group behavior in organizations have been made bya. psychologistsb. sociologistsc. anthropologistsd. political scientistse. operations analysts(b; Moderate; Sociology; p. 15) AACSB: Analytic Skillsand44. Which field of study has contributed to OB through its research on organizatio
47、nal culture formal organization theory and structure?a. psychologyb. operations managementc. corporate strategyd. political sciencee. sociology(e; Moderate; Sociology; p. 15) AACSB: Analytic Skills45. Which of the follow ing fields has most helped us un dersta nd differe nces in fun dame ntal values, attitudes, and behavior among people in differe nt cou ntries?a. an thropologyb. psycho