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1、一、工业工程(I E-Industrial Engineering)的内涵与应用(一)工业工程之定义与内涵In dustrial Engin eeri ng is concerned with the design, improvement, and installation of integrated systems of people, materials, information, equipment, and energy. It draws upon specialized knowledge and skill in the mathematical, physical, and
2、social sciences together with the principles and methods of engineering analysis and design to specify, predict, and evaluate the results to be obtained from such systems.IIE-Institute of Industrial Engineering 美国工业工程协会之定义：工业工程系有关设计、改进及建立包括人员、物料、信 息、设备、能源的整合系统；其系利用数学、物理学、社会科 学中的专门知识与技术以及工程分析、工程设计的原理
3、与方 法，去确立、预测及评估系统之结果。Contents of Systems desig ned by In dustrialand systemineer* Human Activity System1) The manufacturing process itself (or processing procedures of a service organization).2) Materials.3) Machine and equipment.4) Methods by which workers perform tasks.5) Layout of facilities and s
4、pecification of material flow.6) Material handling equipment and procedures.7) Workplace design.8) Storage space size and location.9) Data recording procedures for management reporting.10) Procedures for maintenance and housekeeping.11) Safety procedures. Management Control System1) Management plann
5、ing system.2) Forecasting procedures.3) Budgeting and economic analyses.4) Wage and salary plans.5) Incentive plans and other employee relations systems.6) Recruiting, training, and other placement of employees.7) MRP-Materials requirement planning.8) Inventory control procedures.9) Production sched
6、uling.10) Dispatching.11) Progress and status reporting.12) Corrective action procedures.13) Overall information system.14) Quality control system.15) Cost control and reduction.16) Resources allocation.17) Organization design.(二) IE机制建立(a) 基本业务(Primary Activities)(b) 工程业务 (Engineering Activities)(c
7、) 咨询业务(Consultation Activities)An Overview of IE-I ndustrial Engin eeri ng(a) Primary Activities:System Maintenance(b) Engin eeri ng Activities: System Improveme nt(c) Con sultati on Activities: System Inno vati onFunction? Operating efficiency con trol? Operating efficie ncy improveme nt? Organizat
8、ional efficie ncy improveme nt? Cost control? Cost reduction & cost Preve nti on? Value innovationAims? Maintaining efficie ncy? Improving efficie ncy? Improving effective ness & stre ngthe ning links with strategiesTools/Mea ns? Analysis & measureme nt? Analysis & design? Integral a
9、nalysis & pooli ng of kno wledgeActivities? Setting tasks/rates and sta ndards based on work study and estimati on? Providing in puts for sett ing of targets and for pla nning & con trol? Designing new systems and methods? Contributing to meet and reset targets? Linking/integrating systems a
10、nd methods to orga ni zati on? Linking targets to orga ni zatio nal objectivesKno wledge required? Specific knowledge of operat ing con diti ons in particular manu facturi ng processes.? Knowledge of methods of an alysis and measureme nt? Specific in depth kno wledge of certa in systems or methods (specialist) an d/or wide kno wledge of systems and tech niq ues in the improveme nt process (ge neralist)? General knowledge of in dustrial operati ons and of orga ni zati on an d/or ability to in tegrate and apply kno wledge of others