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1、工厂调查问卷Factory Survey QuestionnaireI.基本信息 GENERAL INFORMATION公司名称Company Name日期Date地址 Address联系人Con tactPhone传真Fax总经理GM顾问 /Consultant1. 客户类型 Customer Type加工 Processing组装 Assembling消费品 Consumable化 工Mecha ni cal电子Electronics汽车零部件Auto Parts 医药Medical其他Others2. 产品Product 雇员人数 Number ofEmployees3. 制造类型Man
2、ufacturing Type离散型Discrete重复型Repetitive4. 销售额 Sales RevenueII. 技术信息 Basic Information1. 是否有局域网？ Do they have a LAN? 是Yes否No2. 是哪种类型的局域网？What is the type of LAN?（列类型供选择）3. 是否有数据库，是哪种类型？What database do they use if any? （列类型供选择）4. 是否有电脑，数量多少？How ma ny PCs are they using now if any?5. 是怎样的平台？ What kind
3、s of platform? （列类型供选择）6. 是否正在使用管理信息系统，使用情况如何?Are they using a MIS now? Howaboutit?7. 是否有财务系统，是什么系统？ What financial system are they usi ng now ifany?8. 有多少工作地点？How many physical sites do they have?9. 是否通过 IS09000 认证？ Have they passed the certification of IS09000?是Yes否No10. 工厂生产中存在着怎样的困难？What issues
4、in your factory harrass youmost?（过于开放）计划Plan1.您的部门中使用电脑吗？如果是的话，有多少台电脑，什么型号的？ Do you usecomputers in your departme nt? If so, how many and what kind?2.您的工厂中发放正式的生产工作单吗？您是如何操作的？Do you release formalproducti on work orders to the factory? How do you do that?3. 您是否考虑过库存情况？Have you ever consider the inve
5、ntory?是 Yes否No4. 组装的提前期是如何决定的？ What' s the lead time for assembly?5. 你计划制定周期为多久How long is your pla nning horizo n?季度Quarterly每月Monthly每周 Weekly 每天Daily6. 你凭 什 么 制 定 计 划？What' s you pla nning source?7.如何决定制造/采购的时机和数量？（你怎么制定计划）Howdo you decide when tomake/purchase and how much?（How do you mak
6、e pla n）8. 是否有工厂日历？ Do you have factory cale ndar?是Yes否NoWhat' s your9.你所面临的最大问题是什么？你期望利用电脑改进哪些工作?biggest problem? What do you expect the computers to improve your operation?采购 Purchasing1. 部门职员人数 Total staff in your Dept. 采购员人数 Number of buyer采购物料数量Number of purchased items 采 购 零 件Purchased par
7、ts原料 Raw materials 在购买过程中您使用电脑吗？多少台，什么型号？ Do you use computers inpurchas ing? How many and what kind?您的采购流程是怎样的？What' s your purchas ing procedure?您是否正在使用采购订单进行采购？Do you use formal purchase orders?是Yes 否No采购 材料时 间 times for purchased items - 最长 Iongest原因Mean 采 购 零 件 的频 率 Freque ncy of orderi ng
8、eachpart您是如何知道订购的时间的？ How youknowwhen toplace anorder?您是如何知道订购的数量的？How do you decide how much to order?您是如何判断供货商的价格是否合理的？您有没有固定的供货商？How do youdecide on a fair price with ven dors? Do you have approved ven dors?您购买物料时是否会参考它们 过去的价格？ Do you purchase itemsaccord ing to the history price records?您是否专门为每个
9、供货商和物料订立价格乘子?Do you have price matrixfor each ven dor and item ?是Yes否No您是否会查看供货商以往的表现？ Doyouassess historical ven dorperforma nee?是Yes否No您在采购时是否会先查询该物料的库存状况?Can you enquiry the detail oftheitem ' s inventorysituati onwhen you dopurchas ing?您在采购中遇到的最大的问题是什么？What are your biggest problems inpurcha
10、sing ?库存控制 Inventory Control员工总数Total staff:仓 库 数 量 及 种 类Number and kinds ofstockrooms仓库是如何安排的？ How are the stockroomsorganized?您所保留的库存记录是怎样的？What kind of inven tory records do youkeep?您是否统计实际盘存？多久统计一次？Do you do physical inven tory? Howofte n? 您是否进行循环盘点。 Do you do cycle cou nt?YesNo物料发放的审批步骤是怎样的？How
11、 are material issues authorized?您是否正在使用工作订单和领料单？Do you have formal work orders andpick lists?YesNo您是否有安全库存？Do you have safety inven tory?YesNo您生成和使用何种库存报表？多久制作一次?What kinds of inven toryreports do you use and produce forothers?Howofte naretheyproduced?nu mbers?是否所有的物料项目都有唯一的零件?Do all items have uniq
12、ue partYesNoWhat' s您所面临的最大问题是什么？您期望利用电脑改进改进哪些工作?your biggest problems. What doyouhope the computers can improve youroperati on?产品与车间 Production & Shop Floor员工总数Total staff 主要设备Ma inequipme nt工作中心数量，它们是如何组织的，它们位于何处？ Numberof workcenter,how theyare orga ni zed, and where are they located?什 么 是
13、 最 主 要 的 瓶 颈 What are the mainbottlenecks?您是否正在使用生产订单，领料单和工序进行管理。Do you use formalmanu facturi ng orders, picklists, and rout in gs?YesNo您是否使用发料单？Do you have and use a dispatch list?YesNo您如何重定工作时间表？您若何做CRP及安排生产？ How do you rescheduled the work? How do you do CRP and arrangeproduction?生产经理和领班使用何种报告来完
14、成他们的工作？ What kinds of reports do production managers and foremen use to do their jobs?生产经理和领班向他们的老板提供何种信息？ What kind of information do production managers and foremen provide to their boss?工程 Engineering员工总数 Total staff 物料清单 BOM 工序 Routing成本信息 Costing information 是否实施工程更改操作？简要描述该过程。Is a formal engin
15、eering changeprocedure implemented?Briefly describe the process.销售，市场 Sales, Marketing员工总数 Total staffpeople订单输 在 外 销 售 人 员 Outside sales入人 员 Orderentry people市场Marketing有 效 客 户 数 量Number ofactivecustomers您是否会制作销售预测？如果是您会怎么做？Do you develop a sales forecast andifsohowisitdone?预 测 限 度 是 什 么？ What'
16、 s the forecast horiz on?在您的部门里是否使用计算机？有多少，什么种类？您如何使用它们？Do you usecomputers in your department? How many and what kind? How do you usethem?您输入订单时，是否会查看产品的可用性？如何做？Whenyou enter orders, do youchecktheavailabilityofproduct?How?您是否给客户发送订单确认？Do you always send an order con firmatio n to thecustomer? 是 Ye
17、s 否 No如果客户向您讯问他的订单状况，您需要做些什么来提供信息给客户，这个过程需要多久？ If a customer called you to ask about the status of his order, whatwould you n eed to do to provide the in formatio n to him and how long wouldit take?您是否做信贷检查？Do you have credit check?是Yes 否No您是否使用价格乘子？Do you have price matrix?是Yes 否No您使用何种报表？您希望有何种报表W
18、hat kind of reports do you use? What do youwish youhad?您所面临的最大问题是什么？您期望利用电脑改进改进哪些工作What' s yourbiggest problems. What do you hope the computers can improve youroperation? 财务 Accounting员工总数Total staff 在您的部门里是否使用计算机？有多少台，什么型号？Do you use computers inyour departme nt ? How many and what kind?您是否需要处理
19、多币制的事务？Do you have a need to handle multi-currency transactions?是 Yes 否 No是否所有的财务事务都是手工输入的？或者有部分是从其他系统中导入的？Areall accounting transactionsmanually entered, or are some brought over fromothersystems?每月完成总帐需要花费多长时间？Howlong does it take for you to close a monthin G/L?您是否使用标准、实际或平均成本系统？Do you use standar
20、d, actual, or averagecost system?库存价值是多少？占年销售额的百分之几?What' s your inven tory value? Howmuch is thisas a perce ntof annual sales?How many in voices per month do you您每月需要打印多少发票？每发票有多少行物料?print and how many line items per in voice?货运和发票之间是否有自动的？Is there an automated link between shipping andinvoicin
21、g?是 Yes 否 No应收帐和总帐之间是否有自动的？Is there an automated link betwee n A/R andG/L.是Yes 否No您每月需要付多少款？您用什么方式付款？采购和应付帐之间是否有自动？应付帐禾和总帐之间是否有自动？Howma ny payme nts do you make each mon th? What methodsdo you use for payme nt? Is there an automated link betwee n purchas ing andA/P? Is there an automated link betwee n AP and GL?您的部门生成何种报表？What reports does your departme nt produce?您所面临的最大问题是什么？您期望利用电脑改进改进哪些工作？What' s yourbiggest problems. What do you hope the computers can improve your operation?