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1、Knowledge Management Strategies to Improve Business Performance,Chris PaladinoMarch 11, 2002(703) 947-2394chris.d.Knowledge Technologies 2002,Topics,KM ApproachesImplementation FrameworkSuccess FactorsQuestions,KM Approaches,KM DefinitionKM ConsiderationsKnowledge SpiralAccenture KM Model,KM Definit
2、ion,A collaborative and systematic process for acquiring, creating, synthesizing, and sharing information, insights, and experiences to achieve organizational goals.,KM Considerations,How do you create a culture for sharing?Which people need to be empowered to contribute the right knowledge?Are prio
3、rities aligned with measurements?,Are the right processes in place to- capture, refine, and create knowledge- disseminate, share, and apply knowledge to deliver business value?,What tools are currently in place?What tools are needed to enable the environment?How do you fill the gap?,Which factors ar
4、e critical for my business that can be addressed by Knowledge Management?Which knowledge adds the most value?What are the highest priority initiatives?,Although many companies recognize the importance of a more effective use of their knowledge, most struggle with where to start.,Strategy,Technology,
5、People,Process,Accenture, 2002,Knowledge Spiral,Collaboration,Externalization,Combination,Internalization,2,1,3,4,Nonaka, I. And H. Takeuchi, The Knowledge-Creating Company. New York: Oxford Univ. Press, 1995.,MessagingPeer-2-PeereTeamSpaces/ eConferencingDiscussion Forums,Content ManagementKnowledg
6、ebasesWorkflow,PortalseLearningSearchingPersonalizationPush/Profiles,Knowledge MappingData MiningSynthesized Knowledge,Accenture KM Model,Work Models,Transaction Model,Expert Model,Integration Model,Network Model,Systematic, repeatable workHighly reliant on formal processes, methodologies, or standa
7、rds Dependent on tight integration across functional boundaries,Routine workHighly reliant on formal procedures and trainingDependent on individual workers and enforcement of strict rules,Improvisational workHighly reliant on deep expertise across multiple functionsDependent on ability to build high
8、 commitment, flexible teams,Judgment-oriented workHighly reliant on individual expertise and experienceDependent on star performers - characterized by star cultures,Routine,Interpretation / Judgment,Complexity of Work,Level of Interdependence,Collaboration,Individual Actors,Knowledge workers,*A one
9、size fits all approach to developing a knowledge management system will not work,Accenture, 2002,Topics,KM ApproachImplementation FrameworkSuccess FactorsQuestions,Implementation Framework,Processes,Tools/Services,Knowledge Environment Architecture,Infrastructure,Global WAN,Office Platform,Document
10、Management,Messaging,Internet,Database Platform,Content,Roles,SearchProfileLink Management,Knowledge MiningVisual ControlsPortal,AbstractorsRouting/WorkflowCollaboration,ContributeAccess ControlCreation,FeedbackCommunity Management,Archive/DeleteActivity MonitoringAging,Community MemberExpert,Conten
11、t ManagerKnowledge Technologist,Knowledge SponsorKnowledge Integrator,SynthesizeValidateValuation,LAN,TranslatorsSecurityAlerts,Information Interfaces,Communication & Collaboration,Knowledge MapsDirectoriesAttachments,Internal/External InfoKnowledge Bases,Change Enablement Program ManagementDevelopm
12、entOperation/ Administration,Synthesized KnowledgeDiscussionsCommunity/Home Pages,Best Practices,Customer Management,Research &Development,Individual & Organizational Learning,Applications,Topics,KM ApproachImplementation FrameworkSuccess FactorsQuestions,Success Factors,Executive sponsorship will b
13、e essential to establishing this knowledge sharing environment. The cultural changes necessary to shift to a sharing environment must be actively supported and fostered throughout the organization by executive team.,Navigation,Enablement,BusinessOwner-ship,ExecutiveLeadership,Users understanding and
14、 commitment to use the knowledge environment. A critical mass of users who are willing to share, contribute, and use what is available must be established for the potential of the environment to be realized.,Technical infrastructure must support sharing from both a cost and architectural standpoint.
15、,Ongoing training and support will be necessary to both establish the critical mass of users and to ensure the continued understanding and effective use of the environment as it evolves.,Motivation and reward systems will need to be created to inspire people to contribute to and use the knowledge en
16、vironment.,Integration of sharing into normal activities so it doesnt appear as a burden, but rather as an enabler.,Detailed Planning that incorporates activities, schedules, milestones, risk management, and the appropriate monitoring and tracking tools to support success.,Knowledge Strategy that identifies the vision, business goals, stakeholders, and activities to be accomplished.,Questions,Chris PaladinoMarch 11, 2002(703) 947-2394chris.d.Knowledge Technologies 2002,