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1、酒店基础英语培训,企业培训,HOTEL BASIC ENGLISH,宣讲人：XXX 时间：XXX.X.X,NUNC VIVERRA IMPERDIET ENIM. FUSCE EST. VIVAMUS A TELLUS.SENECTUS ET NETUS ET MALESUADA FAMES AC TURPIS EGESTAS. PROIN PHARETRA NONUMMY PEDE. MAURIS ET ORCI.,目录,CONTENTS,问候与欢迎,01,Lorem ipsum dolor sit amet, consectetuer Maecenas porttitor congue m
2、assa. Fusce posuere, ma,感谢与回答,02,Lorem ipsum dolor sit amet, consectetuer Maecenas porttitor congue massa. Fusce posuere, ma,路与带领,03,Lorem ipsum dolor sit amet, consectetuer Maecenas porttitor congue massa. Fusce posuere, ma,致歉与答复,04,Lorem ipsum dolor sit amet, consectetuer Maecenas porttitor congue
3、 massa. Fusce posuere, ma,01,问候与欢迎,Entrepreneurial activities differ substantially depending on the type,Greeting 问候与欢迎,Nice to meet you again.很高兴再次见到您。Have a good rest. 祝您休息好！,Thanks 感谢与回答,如何表达感谢？,Thank you (so/very much).谢谢您（非常感谢） Thanks a lot.多谢 Thank you for coming谢谢您的光临Thank you for staying in
4、our hotel. 感谢您在我们饭店下榻 Thanks for your help谢谢你的帮助Im very grateful to you 非常感谢您,LOGO,Thanks 感谢与回答,感谢的应答：,You are welcome./Welcome! 不用谢。My pleasure./With pleasure. 乐意效劳。 Dont mention it. 何足挂齿。 Its very kind of you./You are so kind.您真客气。,Thanks 感谢与回答,UNIQUE SLIDE,情景3：当国外客人向你表示感谢，要懂得接受他的谢意客人：Thank you! (
5、Thanks a lot!)回答：My pleasure!我的荣幸或:Youre welcome!不客气,Direction 指路与带领,Follow me, please. 请跟随我来。 This way, please. 这边请。 Its over there. 在那边。（用手指明方向） Walk straight ahead. 一直往前走。 Turn left/right. 往左/右转。 Go upstairs/downstairs. 上/下楼。 Please go to the 2nd floor. 请到2楼。,指路与带领,Direction 指路与带领,指路与带领,情景2：当国外客人
6、需要前台带领或指明到某处时客人：Excuse me, wheres the toilet/restroom please? 请问洗手间在哪儿？回答：Its over there. Turn right at the corner, please. 在那边，前面角落处右转。或：Please go to the 2nd floor. Youll see it after you get off the elevator. 请您上2楼，出电梯就可以看到。 客人：Thank you. 谢谢！回答：My pleasure./You are welcome. 不客气,Direction 指路与带领,指路与
7、带领,1. 在哪里？Where is/Wheres?2. 卫生间/洗手间toilet/restroom/washroom/water closet 3. 角落Corner4. 左/右转Turn left/right 5. 楼层地面Floor一二三楼First/second/third floor1st/2nd/3rd/4th6. （从）下来Get off7. 电梯Elevator/lift,02,感谢与回答,Entrepreneurial activities differ substantially depending on the type,Apologies 致歉与答复,致歉与答复,真诚
8、及时的道歉有时会很好的缓和尴尬气氛 Excuse me. 请原谅/打扰一下Im sorry./Sorry. 对不起Im awfully/really sorry. 我真的很抱歉。Its my fault. 这是我的错。I apologize./I apologize for you/it/this.我抱歉。我向你道歉。,Apologies 致歉与答复,致歉与答复,道歉的答复：Thats all right. 这没什么。Thats/Its OK. 没事。 It doesnt matter. 没关系。 Never mind. 不要紧，没关系。 Lets forget it./Forget abou
9、t it./Forget it. 算了吧！,Check in 入住,入住,1. 预订Reservation/bookMake/have a reservation进行预订2. 到达arrive 3. Single room 单间double room 双人间suite 套间luxury suite 豪华套间4. Like 喜欢像prefer 更喜欢（比较级） 5. 窗户Window6. 留下离开Leave7. 英语中的肯定答复Yes, please./Yep.OK, sir.Certainly, sir.Sure. Sure thing.Exactly.Sure, go ahead.Sure,
10、 no problem.,Check in 入住,入住,1. 多久How long2. 多少How many3. 待留保持Stay 4. 计划plan5. 期望想做Expect 6. 等待WaitWait a moment/second/minute. 稍等一下,03,路与带领,Entrepreneurial activities differ substantially depending on the type,Check in 入住,4:情景 询问是否有预订,问：Did you have a reservation with us? /Did you make a reservation
11、, please? 您有预订吗？ 客人： No, I just arrived in this place.没有，我刚到这里。回答：We have single rooms, double rooms, suites and luxury suites in our hotel. 我们有单间、双人间、套间和豪华套间。 What kind of room would you like/prefer? A single room or a double room? 您需要哪种房间？单人房还是双人房？ 客人： I want a single room with window. 单人间，有窗户回答：I
12、m sorry, we dont have any single rooms left/all single rooms have been booked, would you like a double room? 对不起，我们没有单间了，双人间可以吗？客人：Yes, please. 可以。,Check in 入住,入住,情景6: 询问房价客人：Whats the room rate today? 今天房价多少？回答：The price of a single room is 170 RMB per day./The single room rate is 170RMB per day.单间
13、的房费是每天170元。客人：OK, Ill take it for two nights. 一个单人间，住两晚。回答：Sure, no problem. Thank you very much, sir. 没问题，先生。非常感谢。,Check in 入住,入住,1. 护照passport2. 房号Room numberNo./#3. 房卡Room card/key card 4. 点整点Oclock2 oclock 2点钟6. 离开Leave7. 空出，搬出Vacate8. 免费For free/free,Check in 入住,入住,1. 房价Room rate/price2. 多少钱？Ho
14、w muchWhats the price of3. 人民币 RMB4. 折扣 discountCould you give me any discount?有折扣吗？,Check in 入住,入住,Could you give me your passport?/May I have your passport, please? 麻烦出示一下您的护照。 Your room number is 246 on the second floor. 您的房号是二楼的246室。 Heres your key card/room card. 这是您的房卡。 You may keep the room t
15、ill 2PM./Youll have to leave/vacate your room by 2PM. 您可以将房间保留到下午2点。Do you need a morning/wake-up call, please? 需要叫早服务吗？We have breakfast for free on 2nd floor each morning from 7:30-9:30. 早餐免费，每天上午7:30到9:30在2楼。,Check in 入住,入住,行李服务Luggage Service保险箱safe deposit box/safety box叫醒服务morning/wake up call
16、洗衣服务Laundry Service,Check in 入住,入住,中餐厅Chinese Restaurant西餐厅Western Restaurant咖啡厅Coffee ShopBar酒吧,04,致歉与答复,Entrepreneurial activities differ substantially depending on the type,Check in 入住,入住,会议室Conference Room商务中心Business Center停车场Parking信用卡Credit Card,Farewell 道别,PHONESLIDE HERE,# Phone Section,输入你
17、的标题,详细内容点击输入本栏的具体文字，简明扼要的说明分项内容，此为概念图解。,输入你的标题,详细内容点击输入本栏的具体文字，简明扼要的说明分项内容，此为概念图解。,详细内容点击输入本栏的具体文字，简明扼要的说明分项内容，此为概念图解。,Farewell 道别,添加您的标题由在此输入详细介绍，以表达项目工作的详细资料和文字信息。,添加您的标题由在此输入详细介绍，以表达项目工作的详细资料和文字信息。,添加您的标题由在此输入详细介绍，以表达项目工作的详细资料和文字信息。,添加您的标题由在此输入详细介绍，以表达项目工作的详细资料和文字信息。,添加您的标题,添加您的标题,演示完毕 谢谢观看,企业培训,HOTEL BASIC ENGLISH,宣讲人：XXX 时间：XXX.X.X,NUNC VIVERRA IMPERDIET ENIM. FUSCE EST. VIVAMUS A TELLUS.SENECTUS ET NETUS ET MALESUADA FAMES AC TURPIS EGESTAS. PROIN PHARETRA NONUMMY PEDE. MAURIS ET ORCI.,