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1、百度文库-让每个人平等地提升自我Making the call:打电话1. Is X there please?l.XX在吗？2. Can I speak to X?2.可以帮我转接X吗？3. Could I speak to X please?3.可以帮我转接X吗？4. Id like to speak to X please.4.请帮我转接X。5. X here.5我是X。6. This is X speaking.6 .我是Xo7. This is X from Y.8. 我是来自Y的X。9. Hello, my names X and Im calling from Y.8 .你好，我
2、从丫打来的X。9 . Ill call back later.9我待会再打。10 . Ill hold.11 .我等着。Taking the call:接电话1. Can I help you?1. 有什么可以帮您的吗？2 Hold on please.2. .请稍等。3. Ill just put you through.3.我这就给您转接。4. Let me put you through.4.我给您转接。5. Im afraid hes off sick.5 .他请病假了。6 . Im afraid hes on the other line.6. 他在另一条线上。7. Im afrai
3、d hes tied up at the moment.8. 他这会走不开。9. Im afraid hes unavailable at the moment.8.他现在没空。10. Im afraid shes in a meeting.9 .她在开会。11. Im afraid shes not here just now.10 .她现在不在。12. Speaking.11在呢。13. This is X speaking.12.我是X。14. X here.13我是X。Leaving a message:请留言。1. Can I leave a message?1.我能留言吗？2. C
4、ould you take a message?2.你能带个口信吗？3. Could you give her a message?3.你能给她留个言吗？4. Ready?4.准备好了吗？5. Could you read that back to me?5 .能给我回读一下吗？6 . Have you got that?6.记下了吗？Taking a message:带口信1. Can I take a message?1. 我能留个口信吗？2. Would you like to leave a message?2.您想留个口信吗？3. Can I have your name, please?3.您能说一下名字吗？4. OK, go ahead please.4.可以，请记吧。5. Could you repeat that please?5 .您肯缰复一下吗？6 . Let me read that back to you.6.让我给您读一下。7 . Anything else?8 .还有其他事情吗？9 106