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1、前台 ：- -Good morning/Good afternoon/Good evening; this is Highbird International, may I help you早晨好.需要帮忙吗- -Do you have an appointment您欲约了吗- -May I have your name请问您的姓名-Welcome to XX. Please follow me. Sit down here,please. Ill see if shes available now.欢迎光临XX 。请跟我来.请坐,我去看一下她是否有空.- -After you.您先请 .-
2、-Would you like drink tea or coffee您想喝点什么茶还是咖啡- -Would you give me your businese card我能看看您的名片吗- -May I tell him what you wish to see him about您找他什么事我能转告吗- -Mr.Li is expecting you. Ill tell him youre here.李先生正在等您.我告诉他您来了 .- -Im sorry. Mr.Li has a full schedule this week.报歉.李先生本周的日程已排满.- -Could you pl
3、ease write a note to him on the matter you wish to see him about您能否留下便条说明您有什么事要见他- -Could I get a new weekly schedule我可以索要一份新的本周课表吗？- -Sure. This is our new weekly schedule. Here you are.当然。这是我们本周最新的课表。给您。- -It s dinner time. I want to order a meal. Could you show me the menu please现在是就餐时间，我想点餐。- -C
4、an I get some coins我可以兑换几枚硬币吗？- -Sure. How many do you need当然可以，你想兑换几枚？- -Three one-Yuan and one fifty cents coins.3 枚 1 元硬币和一枚5 角的硬币。今天有到访吗？有几个？Do we have visited clients today How many谁 /哪个部门预约的？Who made the appointment Which department made the appointment有咨询电话吗？Are there any consulting phones都是通
5、过什么渠道来的？How do they know our school怎么样，都能来吗？效果好吗？Will they come How is the effect今天有什么事情吗？What shall we do today What s going on？ Whats up Whats happening还有什么事情吗？Anything else一会 XX 上去替你们，咱们开会。XX will cover you after a while, and we will have a meeting.请转告 XX 接下电话：Plesea tell XX to answer the phone.请
6、转告 XX 现在来我办公室：Please tell XX come to my office now.报表做好了吗？Is the report done周报表：Weekly Report月报表：Monthly ReportXX 来了吗？Is XX available now明天 XX 什么班？What s XX s worktime tomorrow我在外面，等回去再说。I am outside now. I will handle it when I am back.我要出去一下：I will take a few minutes off.一会儿我上去：I will go upstairs after a while.电子商务：总咨询：Calls Received有效咨询：Effective / Successful calls网络总到访：Visitors from the internet未预约：Unregistered Vistors