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1、秋茉授课日期周次课次New授课班级课时课型课题名称Module 3 Unit 6 Room Service执教教师1、知识与技能： master the basic knowledge of room service(2) master the new words in the dialogues(3) master dialogues2、过程与方法： Task-based learning approach教学目标(2) Inquiry-based learning approach(4) Collaborative learning approach(5) Situational lear
2、ning approach3、情感、态度与价值观： Ss can learn about the basic knowledge of room service(2) Ss can learn basic room service procedures(3) Ss can learn some basic room service skills教学重点： To present the knowledge of room service(2) To present the dialogues教学重点与难点教学难点：Practice the dialogues and play the role
3、in English in mocked situations(1) Task-based learning approach(2) Inquiry-based learning approach教学方法(3) Collaborative learning approach(4) Situational learning approach四、教学辅助器具Books, multi-media, chalk. Blackboard第 4页教学过程1 Lead-in:1) Review五、What are the procedures of the paying the bills?Ask stud
4、ents to play the roles2) Look and match:toastspring rolls cart Western breakfastporridgefried eggwaitercocktailsteamed dumplingsausage Chinese breakfast1. spring rolls2. steamed dumpling3. porridge4. sausage5. fried egg6. cocktail7. toast8. Western breakfast9. Chinese breakfast10. cart11. waiter3) K
5、eep these important tips in mind when serving:Greet the guest by phone and offer your help.Ask the guest s name and room nu. mberTake room service orders for the guest.Repeat the order.Mention the estimated delivery time.Thank the guest for orders.Ask the permission to enter the room.Serve the order
6、.Make the way of payment.Collect the trolley/tray from a guest room.2. Pre-task:1. Good morning, Room Service. Andy speaking. How may I assist you ？ 早上好，客房送餐。我是 Andy。有什么可以为您服务的吗？2. May I know who s calling please?请问，怎么称呼您？3. Thank you, sir. Your order now is先生，谢谢您的点单，您的单子是4. Your order will be with
7、you in approximately 30 minutes.您的点单30 分钟内会送到。5. Would you like to sign the bill?请您在这儿签单，好吗？6. Good morning. Room Service. May I enter your room?早上好，客房送餐服务，可以进入您的房间吗？I have brought your room7. Good morning, Room Service. May I enter your room? My name is order.早上好，客房送餐服务，可以进入您的房间吗？我是我给您送餐来了。8. Room
8、service is available 24 hours a day in our hotel.我们酒店提供24 小时客房送餐服务。Let s study dialogues:Dialogue 1:What kind of breakfast does the guest want?What is the guest room number?What would Mr. White like to order?What else does the guest want?Dialogue 2:Listen and answer questions:What kind of breakfast
9、would the guest like to order?How would the guest like eggs to be cooked?When would Mr. White like the food to be served?What s his room number?Dialogue 3:Listen and answer questions:What kind of service is mentioned in the dialogue?Where does the waiter set down the food?How does the waiter tell th
10、e guest to deal with the plates?How does the guest pay for his meal?Answers to the exercises:1. A: Listen to the first dialogue and complete the form below.Room Service OrderGuest NameRoom NumberSort of BreakfastKind of BreadCoffee/TeaSort of JuiceType of EggsCerealTom WhiteRoom 908the Continental b
11、reakfastcroissantCoffeeGrapefruit juice/oatmeal porridge with warm milkB. Listen to the dialogue and fill in the blanks.A: It s room service. May I come in?B: Yes, come in, please.A: I have your room service order. Where would you like me to put it?B: Just put it here.A: Would you like me to pour te
12、a for you?B: Yes, please.A: When would you like me to pick up the tray ?B: About 2 or 3 hours, thank you.A: Please leave your tray outside your room. You also can call room service to ask us to get them for you.B: I will call you then.A: Thank you, sir. Could you sign the bill here? Good night. Enjo
13、y your meal.2. Match the English expressions in Column A with their Chinese meanings in Column B.1.B 2.H 3.G 4.J 5.A 6.F 7.K 8.I 9.E 10.C 11.D 12.L3 Put the following service procedures into correct orders.Make suggestions;Repeat the guest order;Greet the guest by phone and offer your help;Thank the
14、 guest for placing the orderAsk about the guest s name, room number and delivery time3-1-5-2-44 . Practice the sentences with your partners.1. Good morning, Room Service, how may I help you?2. May I have your name and room number?3. What would you like to order?4. We have Western and Chinese breakfa
15、st, which one do you prefer?5. May I enter your room?6. Could you please sign the bill?7. I have brought your room service order.8. What time would you like me to pick up the tray?9. Where shall I put the tray?10. I have your room service order.11. Would you like to sign here?12. Please leave your t
16、ray outside the door.5. Discuss with your partner what to say to the guest in the following situations and then write out the correct expressions.1. When you ask the guest what he would like to have.What would you like to order?2. When you want to know about the guest room number.May I know your roo
17、m number?3. When you ask about the time to deliver the food When would you like it to be delivered?4. When you tell the guest how to collect the tray.Please call the room service when you finish your meal.We will collect it later.5. When you ask the guest to sign the bill.Could you please sign here?
18、6. Complete the following dialogue.A: Good morning. Room Service. May I help you?B: May I book room service for breakfast?A: May I know your name and room number?B: Herry White in Room 1012.A: What would you like to order for your breakfast?B: Just some bread.A: Milk or coffee?B: Black Coffee, pleas
19、e.A: Bread with butter or honey?B: With honey, please.A: For how many people?B: Just one.A: Black Coffee, some bread with honey, anything else?B: No ,thanks.A: Thanks, your food will be sent to your room in a minute.7. Translate the following sentences into English.1 .我们酒店提供24小时送餐服务。Our hotel provid
20、es 24-hour room service.2 .大约20分钟内会送到。It will be delivered in about twenty minutes.3 .客房送餐服务需要加收15%的服务费。There is 15% extra service charge for room service.4 .您可以按照门把餐牌点菜。You could choose the items from the door knob menu.5 .您是要美式早餐还是欧式早餐？What kind of breakfast do you prefer, American or continental?
21、6 .我们会把费用加到您房间的账单上。Wd ll add the cost to your room bill.7 .如果你想在房内用餐，请打电话叫送餐服务。If you want to have meals in your room, please ring for room service.8. 1.A2.D 3.B4 Post-task1) Role-play:2) Homework:1. Recite the three dialogues2. Practice the dialogues with partners3. Finish all the exercises4. Preview unit 7六、教学后记第5页