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1、2009- 9-18 GET HR Ginny Lee,EFFECTIVE PRESENTATION SKILLS有效的演讲技巧,2,ESQUEL GROUP,李少萍 Ginny Lee,HR区域副经理（特纺厂和布厂）,校园招聘, 染整专业,中山大学岭南学院MBA在读,生产人力资源,COURSE PURPOSE,2,TO LEARN KNOWLEDGE NEEDED TO PREPARE AND DELIVER EFFECTIVE PRESENTATIONS 学习准备和进行有效演讲所需的知识,COURSE OBJECTIVES,You will learn the 10 step approa
2、ch to prepare your presentation 学习10步法去准备演讲 You will learn delivery techniques学习演讲技巧,3,PRACTICE练习1,6,1 Min,PREPARING YOUR PRESENTATION,1. THEME 明确主题 2. SETTING OBJECTIVES 设定目标 3. AUDIENCE ANALYSIS 分析听众 4. COLLECTING INFORMATION 收集信息 5. ORGANIZING YOUR MATERIALS 组织材料 6. OUTLINING 描绘轮廓 7. STRUCTURING
3、结构化 8. RHETORICAL DEVICES 修辞策略 9. VISUAL AIDS 视觉辅助 10. PRACTICE 练习,16,PREPARING YOUR PRESENTATION,THEME 明确主题,17,PREPARING YOUR PRESENTATION 2. Setting Objectives,GENERAL OBJECTIVE大目标 - What must I achieve ?我希望达到什么? - What do I want to happen as a result of this presentation ?我希望发生什么结果? - What is my
4、purpose ?我的目的是什么? SPECIFIC OBJECTIVE小目标 - One sentence 1句话 - Measurable可衡量,WRITE THEM DOWN !写下来,18,PREPARING YOUR PRESENTATION 3. AUDIENCE ANALYSIS,19,WHO ? 谁? WHAT DO THEY/YOU KNOW ?他们知道什么? HOW TO APPEAL ?如何吸引他们?,PREPARING YOUR PRESENTATION 4. COLLECTION OF INFO,Relevant 相关 New 新颖 Familiar 熟悉 Visua
5、l 可视 All other information 其他信息,21,PREPARING YOUR PRESENTATION 5. ORGANIZING MATERIALS,THE ESSENTIALS 概要,22,PREPARING YOUR PRESENTATION 6. OUTLINING,A full sentence per point covered 1句话概括 Few main ideas 精简主要观点 Determine the best order 排列顺序 Vivid, specific, parallel sentences生动具体平行,MAKE THE STRUCTUR
6、E OBVIOUS 使结构明显,23,PREPARING YOUR PRESENTATION 7. STRUCTURING,INTRODUCTION 介绍 tell them what you are going to tell them告诉听众我将告知什么 BODY 主体 tell them 告知 CONCLUSION 结论 tell them what you have told them告诉听众你已告知什么,MAKE YOUR POINT 3 TIMES 重复3次,24,PREPARING YOUR PRESENTATION 7. STRUCTURING,INTRODUCTION介绍 -
7、 20% of presentation 20%时间 - preview预习 - major purpose and objectives 主要目的,TELL THEM WHAT YOU ARE GOING TO TELL THEM 告诉听众我将告知什么,25,PREPARING YOUR PRESENTATION 7. STRUCTURING,BODY 主题 - stick to 3 main points 3个观点 - make explicit transitions 直截了当 - make intermediate summaries 中间总结,TELL THEM,26,PREPARI
8、NG YOUR PRESENTATION 7. STRUCTURING,CONCLUSION结论 - review benefits 回顾 - request commitment 要求承诺 - wrap-up 小结,TELL THEM WHAT YOU HAVE TOLD THEM 告诉听众你已告知什么,27,PREPARING YOUR PRESENTATION 7. STRUCTURING,TELL THEM WHAT YOU ARE GOING TO TELL THEM,TELL THEM,TELL THEM WHAT YOU HAVE TOLD THEM,! N E V E R F
9、O R G E T !,28,PREPARING YOUR PRESENTATION 8. RHETORICAL DEVICES,TALKING NOT WRITING WORDS - Short 简短 - Vivid 生动 - No Jargon 不要专业术语 - Be Consistent 一致性 RHETORICAL DEVICES - Example 举例 - Restatement 重述 - Comparison 比较 - Quotation 引用 - Rhetorical Questions 反问 - Humor 幽默,29,PREPARING YOUR PRESENTATION
10、9. VISUAL AIDS,WHAT THEY SHOULD DO WHAT THEY SHOULD NOT DO QUALITIES - Needed 必需的 - Simple 简单 - Not overloaded 不重叠 - Legible 易读的,32,PREPARING YOUR PRESENTATION 9. VISUAL AIDS,BASIC PRINCIPLES 基本原理 - When you show it, talk about it 写出说出 - Explain it 解释 - Everyone should see 确保每个人都看到 - Talk to your au
11、dience 告诉听众 - Watch out with objects you pass around围绕目的,33,PREPARING YOUR PRESENTATION 9. VISUAL AIDS,AVAILABLE VISUAL AIDS - Flip Charts 挂板 - Chalk Boards 黑板 - Slide Projectors 幻灯机 - Overhead Projectors 投影仪 - Videos 录像 - White Boards 白板 - Product Displays 产品展示 - Computer Graphics 电脑图像,34,PREPARING
12、 YOUR PRESENTATION 10. PRACTICE,REHEARSE, REHEARSE, REHEARSE 预演 预演 预演,36,PRACTICE,Presentation of an assigned topic,2 Min,30,DELIVERY TECHNIQUES,FIRST IMPRESSION 第一印象 EYE CONTACT 目光接触 HANDS 手势 BODY MOVEMENTS 身体移动 DRESS 服饰 VOICE 声音 POISE 姿势 HANDLING QUESTIONS 提问处理 DEALING WITH OBJECTIONS 围绕主题,7,EYE C
13、ONTACT,DO LOOK AT: 看 - The entire group 整个听众 - The key-decision maker关键拍板者 - Good listeners who nod and react 点头善意人 - No dark glasses 不带墨镜,8,BODY MOVEMENTS,HAND & ARM GESTURES: Do gesture:手势 - Naturally as you would in conversation 自然如日常谈话 - To reinforce your content 增强内容 BODY MOVEMENT: 身体移动 Do move
14、 deliberately to: - Change mood or pace 情绪姿势变换 - To draw attention to and from your visual aid 吸引注意力 - To reinforce an idea 强调观点,9,VOICE,EFFECTIVE PITCH: Inflection 转调 Volume 音量 Rate of Speed 语速 Filler Words 字字清晰,10,POISE,POSTURE: 姿势 Do stand/sit In a relaxed, professional manner 轻松专业 Comfortably up
15、right 挺拔 With feet neither too close nor too far apart 适当步伐,11,HANDLING QUESTIONS,- Listen to question carefully 仔细听提问 - Look directly at person while question is being asked看着提问者 - Clarify vague questions 澄清问题 - Break eye contact with person, repeat/rephrase question for audience间断目光接触，重复问题给听众 - Di
16、rect question to audience 直接问听众 - Keep answers in line with presentation objectives 问题围绕演讲主题 - Appear honest and forthright 诚实明确,12,DEALING WITH OBJECTIONS,DOS + listen actively 积极听 + maintain composure 保持冷静 + agree with critics right to an opinion 求同存异,DONTS - frown or scowl at questioner 不要对提问者皱眉
17、- rebut questioner emphatically 不要对提问者明显动怒,13,PRACTICE,Presentation of a non-work related topic,2 Min,14,SUMMARY,DELIVERY TECHNIQUES 10 STEPS TO PREPARE A PRESENTATION,42,DELIVERY TECHNIQUES,FIRST IMPRESSION 第一印象 EYE CONTACT 目光接触 HANDS 手势 BODY MOVEMENTS 身体移动 DRESS 服饰 VOICE 声音 POISE 姿势 HANDLING QUEST
18、IONS 提问处理 DEALING WITH OBJECTIONS 围绕主题,7,PREPARING YOUR PRESENTATION,1. THEME 明确主题 2. SETTING OBJECTIVES 设定目标 3. AUDIENCE ANALYSIS 分析听众 4. COLLECTING INFORMATION 收集信息 5. ORGANIZING YOUR MATERIALS 组织材料 6. OUTLINING 描绘轮廓 7. STRUCTURING 结构化 8. RHETORICAL DEVICES 修辞策略 9. VISUAL AIDS 视觉辅助 10. PRACTICE 练习
19、,16,GRADUATION,Presentation Skills,DIPLOMA,45,36,ESQUEL GROUP,简明 扼要,EFFECTIVE,PRESENTATION,SKILLS,37,ESQUEL GROUP,Thank you,This presentation contains confidential, proprietary and/or legally privileged information. None of the material may be disclosed, distributed, printed, or copied without the a
20、uthorization of Esquel Enterprises Limited. Unauthorized use of this presentation, in whole or in part, may result in legal action. Requests for use of this material may be directed to: Sales Management Office, Esquel Enterprises Limited, 12th Floor, Harbour Centre, 25 Harbour Road, Wanchai, Hong Kong.,