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1、,课标人教实验版高二 Module 7 Unit 3,广东 熊艳,Listening and speaking,2. Speaking & Writing,1. Reading & Discussing,(Page25-Page26),1. Reading & discussing,1. Before you listen, read the advertisement, Page 25; and discuss these questions.,(1) What can you experience on this tour? (2) Would you like to go on this
2、 tour? What aspect of the tour would you like best?,(3) When would you get a refund?,2. The dialogues between tourists and a tour guide take place after a whale watching tour. Before you listen, decide which aspects of the tour the tourists might think,were good (G) and the aspects they might compla
3、in about (B). Listen to the tape and check you answers. Then listen again and number the aspects in the order you hear about them. (Ex 2, Page 25),3. Listen again. When the tourist complained, what result did he/she want to get from the tour guide and what was the actual result? Complete the table f
4、or each dialogue. (Ex3, Page 26),Dialogue 1 Im sorry but _ with the tour. Well, it was _ outside My two kids _ .,4. Listen to the expressions that each customer used to make his/her complaint. Complete the sentences. (Page26),we werent very happy,so wet we couldnt go,are very disappointed,Dialogue 2
5、 1) Yes, the whales were awesome but _ . 2) Im sorry but _ , I now have to make another airline booking and I have no idea whether therell be any seats available. _ .,Im feeling very annoyed,thats not good enough,Id like a full refund,Dialogue 3 Excuse me, the tour _ _ and wed _ please. 2) _ as were
6、 visitors to this area and were leaving tomorrow morning. 3) Well, actually, _.,husband and I had expected,like a refund,Im afraid thats no good for us,wed like a full refund,wasnt what my,5. Listen to the first dialogue and fill in the missing words. Then read the lines aloud, paying special attent
7、ion to stress and intonation. (Page26),TOUR GUIDE: Im sorry but we _ _ the weather and you _ _ the whales.,cant,control,did,see,ANGELA: Well, Im afraid thats not _ _. Id like to talk to the manager. TOUR GUIDE: Im sure that wont _ _ _ _ . I know hell _ with me. The _ is that you _ _ whales.,good,eno
8、ugh,do,you,any,agree,fact,did,see,good,LISTENING TEXT,COMPLAINING ABOUT A WHALE WATCHING TOUR,ANGELA: Excuse me. TOUR GUIDE: Yes, how can I help you?,Dialogue 1,ANGELA: Im sorry but we werent very happy with the tour. TOUR GUIDE: Oh, what was the problem? ANGELA: Well, it was so wet we couldnt go ou
9、tside I know we heard the whales and saw them on the video camera and that was great, but we really wanted to stand outside and watch the whales from there. My two kids are very disappointed.,TOUR GUIDE: Im sorry but we cant control the weather and you did see whales. ANGELA: Well, Im afraid thats n
10、ot good enough. Id like to talk to the manager. TOUR GUIDE: Im sure that wont do you any good, I know hell agree with me. The fact is that you did see whales. (fade out),TOUR GUIDE: Goodbye, I hoped you enjoyed the tour, sir. ANDREW: Yes, the whales were awesome but Im feeling very annoyed. TOUR GUI
11、DE: Really? (in a surprised voice),Dialogue 2,ANDREW: Yes. You see, Ive missed my flight. If Id know the boat was going to be late back, I wouldnt have come. TOUR GUIDE: Yes, I understand, but we had a problem with the boat at the last minute that we needed to fix.,The safety of our passengers is ve
12、ry important to us. So, Im afraid we couldnt avoid starting late. ANDREW: Yes, but you shouldve checked if there was anyone like me who needed to be back by midday. Anyway, Id like a refund, please.,TOUR GUIDE: Well, I can refund half the fare. ANDREW: Im sorry but thats not good enough. I now have
13、to make another airline booking and I have no idea whether therell be any seats available. Id like a full refund.,TOUR GUIDE: Well, thats not up to me but Ill go and talk to the manager. ANDREW: Thanks. MANAGER: (music to indicate a few minutes passing) Mr Langton, Im terribly sorry that weve caused
14、 problems for you.,Of course, well give you a full refund. Just come into the office with me. ANDREW: Thank you.,Dialogue 3,SHARON: Excuse me, the tour wasnt what my husband and I had expected and wed like a refund please. TOUR GUIDE: You werent satisfied with the tour?,SHARON: Well, we really loved
15、 seeing the bird life and the dolphins and seals but we saw only one whale and that one was too far away to see properly. And we really came on the tour to see the whales.,TOUR GUIDE: Ah ha, I see. I tell you what, why dont you and your husband come back for a tour on another day-free of charge, of
16、course.,SHARON: Im afraid thats no good for us as were visitors to this area and were leaving tomorrow morning. TOUR GUIDE: Well, in that case, well return half your fares.,SHARON: Well, actually, wed like a full refund. TOUR GUIDE: Im sorry if you read the brochure, we say that well refund half the
17、 fare. SHARON: OK, thanks. TOUR GUIDE: Youre welcome.,2. Speaking & writing,With your partner, make up dialogues for the following situations. Use expressions like the ones on the next page. Perform them for your class. Then write them down.,Im sorry but Im afraid. Thats not good enough. Id like a r
18、efund, please. Id like a full refund. Thats no good for me. Id like to talk to the manager.,Useful expressions:,Im not feeling (happy about / satisfied withetc) Im not feeling (unhappy about / unsatisfied with / annoyed withetc),You missed your flight because you think that it was not announced over
19、 the loudspeaker. Customer: Excuse me but Im feeling very annoyed because Ive missed my flight. Im sure it wasnt announced. Ive got to get to Beijing by tonight. Is there another flight I can go on?,Situations:,Airline official: All our flights are announced, sir/ madam, but Ill see if I can book yo
20、u on another flight. Can you show me your ticket? Customer: Sure. Airline official: Im sorry but there arent any seats available on the flights today but I can get you on a flight early tomorrow morning.,Customer: Im sorry but thats not good enough. Ive got to get to Beijing today. Airline official:
21、 Well, theres nothing I can do about it. Customer: Then, Id like a refund please. Ill go with another airline. Airline official: Fine.,2. The fish you ordered tastes terrible. Complain to the manager of the restaurant. Customer: Excuse me. Waiter: Yes, sir/madam. Customer: Im afraid that this fish I
22、 ordered tastes terrible. Waiter: Oh really. Whats the problem with it? Customer. It doesnt taste fresh to me. Id like to order something else.,Waiter: Well, Ill go and talk to the manager. Customer: Thanks. (A moment later) Waiter: Yes, thatll be fine. Heres the menu. Customer: Thanks.,3. The trous
23、ers the tailor had made for you are too short. Complain to the tailor. Customer: Good morning. Im sorry but when I put these trousers on this morning I found that they were too short. Can you let them down for me? Tailor: Well, thatll cost extra.,Customer: But its not my fault that they are too shor
24、t. Tailor: Well, I measured the length when you were here and you agreed to that length. Customer: Are you sure you wont lengthen it? Tailor: No, I certainly cant. If you want me to lengthen the trousers, youll have to pay a bit more. Customer: Well . OK.,Finish the exercises on Page 68-69.,Homework,