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1、勤 练 practice,酒店餐饮英语培训,必背单词（一）,自助餐 buffet 桌布 tablecloth 刀 knife 叉 fork 盘，碟 plate,玻璃杯 glass 咖啡杯 cup 毛巾 hand towel 餐巾 napkin 碗 bowl,酒店餐饮英语,打招呼 称谓：Mr.（先生），Mrs.（太太），Ms.（小姐），sir（先生）,madam（女士，夫人）,lady（女士），gentleman（先生），ladies and gentlemen（女士们先生们），everyone（每一位）,问候/欢迎 Good morning / afternoon / evening. 早上好
2、/下午好/晚上好 How are you today,sir? 您好，先生。 Glad to see you (again). 很高兴（再次）见到您。,Nice to meet you. 很高兴见到您。 Welcome to Zhuhai Dehan Hotel. 欢迎到珠海德翰大酒店。 Welcome to our restaurant / bar / tea lounge 欢迎到我们饭店/酒吧/茶廊。,Thank you!,必背单词（二）,牙签 toothpick 烟灰缸 ashtry 筷子 chopsticks 勺 spoon 醋 vinegar,酱油 soy sauce 黄油 butt
3、er 蜂蜜 honey 酱 paste 番茄酱 tomato sauce,1 What can I do for you? 有什么需要帮忙的吗？ 2 May I take your order now? 现在点菜可以吗？ 3 May I recommend our speciality for you,sir? 先生，我可以向您推荐我们的特色菜品吗？,问询,4 How about a cup of oolong tea? 乌龙茶可以吗？ 5 Would you like to sit by the window? 你喜欢挨窗坐吗？ 6 Would you like me to book a f
4、ree seat for you? 要为您预定空位吗？,Thank you!,必背单词（三）,辣椒酱 chilli sauce 咖喱粉 curry power 芥末 mustard 盐 salt 糖 sugar,姜 ginger 蒜 garlic 葱 shallot 煮的 boiled 炖的 stewed,7 May I show you our menu . Here is the menu. 这是我们的菜单 8 What would you like to drink? Beer / Coca cola / sprite / fruit juice / mineral water / te
5、a 请问您要喝点什么？啤酒/可乐/雪碧/水果汁/矿 泉水/茶,9 With ice or without ice? 加冰的还是不加冰的？ 10 Would you like your steak well done, medium,or rare? 牛排要熟透的，适中的还是嫩点的？ 11 50% cooked. 70% cooked. 80% cooked 五成熟，七成熟，八成熟,12 We have both buffet-style and a la carte dishes, Which would you prefer? 我们有自助式和点菜式，您喜欢哪一种？ 13 How would
6、you like your egg/steak done? 您喜欢鸡蛋/牛排怎么做？ 14 How many are there in your party? 请问你们一共有多少人？,服务员：Good evening. Welcome to our restaurant. Do you have a reservation? 客人：I dont think so. 服务员：How many persons in your party? 客人：four.,对话 3-1,服务员：This way,please. Would you like a seat by the window? 客人：Tha
7、ts fine. 服务员：Here is our menu.Please take your time. I will be at your service soon. 客人：Thank you. 服务员：You are welcome.,服务员：Good morning. Would you like a seat by the window? 客人：Yes,please. 服务员：How about this one? 客人：Thats fine. Thank you. 服务员：We have both buffet-style and a la carte dishes. Which w
8、ould you prefer? 客人：Id like the a la carte for breakfast. Im not very hungry.,对话 3-2,服务员：All right, May I take your order now? 客人：Sure. 服务员：Here is our menu. 客人：I would like to have a fried egg, two slices of bread with butter and ham and a glass of milk. 服务员：Anything else? 客人：Thats enough. How much
9、 is it? 服务员：Totally 109 yuan.,客人: Do I buy now? 服务员：Yes,please. 客人：Ok.here is 120 yuan. Keep the change. Thank you for your nice service. 服务员：You are welcome.,Thank you!,必背单词（四）,炒的 fried/sauted 油炸的 deep-fried 蒸的 steamed 酸的 sour 甜的 sweet,苦的 bitter 辣的 hot/spicy 咸的 salty 老的 tough 嫩的 tender,服务员：Good eve
10、ning. Welcome! How many persons? 客人：Just two. 服务员：This way,please. Would you like to seat by the window? 客人：Yes,please. 服务员：May I take your order now,sir? 客人：Yes,please. Im in a hurry.,对话 4-1,服务员：Ok. We have both buffet-style and a la carte dishes. Which would you preper? 客人：Id like the buffet. Its
11、simple and wont take too much time. 服务员：Yes,sir. All the buffet dishes are over there, you can choose by yourself. 客人：Ok, thank you. (after a while),服务员：Is everything all right,sir? 客人：Very well. Can I have my bill,please? 服务员：Yes,sir. Here is your bill. Two handred and eighteen yuan in total. 客人：Th
12、is is two hundred and twenty yuan. keep the change. 服务员：Thank you,sir. Hope to see you again.,服务员：Good evening. Welcome! How many persons? 客人：Four. 服务员：This way,please. Would you like to seat by the window? 客人：Yes,please. 服务员：May I take your order now,sir? 客人：Wait a moment. My parents are coming soo
13、n.,对话 4-2,(a while later) 服务员：May I take your order now,sir? 客人：Yes. 服务员：We have buffet,a la carte dishes and table dhote,which do you like best? 客人：I think wed like to have the a la carte. 服务员：So here is the menu.Please take your time. Ill be at your service later. 客人：OK.,服务员：Sir, shall I take your
14、 order now? 客人：Yes. Wed like grilled American sirloin steak,grilled Angus beef tenderloin, and French onion soup.and whats your speciality? 服务员：Seafood. The roasted codfish with olive sauce is our special. Its very popular. 客人：OK. A piece of roasted codfish. Do you think its enough for us? 服务员：Just
15、about.,客人：OK, thank you. 服务员：Just a moment please. (after the dinner) 客人：Waitress. Can I have my bill? 服务员：Just a moment sir. Well,the total is three hundred and seventy one yuan. 客人：Here is four hundred. 服务员：Excuse me,sir. This is your receipt and change. Thank you for coming. Have a good day.,Than
16、k you！,3.致歉 Excuse me. 不好意思，打扰一下。 I am awfully / very sorry. 真是很抱歉。 I beg your pardon,sir. 请您原谅，先生。,Excuse me for interrupting. 抱歉，打扰一下。（不得不打扰客人时） I am sorry, the restaurant is fully booked. 很抱歉，餐厅已经订满了。 Im sorry to have kept you waiting,sir. 抱歉让您久等了。,4.结账 Would you like to pay cash or by credit car
17、d? 请问您是付现金还是用信用卡？ Excuse me,sir. Would you please sign your name here? 打扰一下，先生。请您在这儿签名，好吗？ Excuse me,sir. May I have your room card? 打扰一下，先生。您能出示您的房卡吗？,Here is your bill,sir. 这是您的账单，先生。 The total is 120 yuan. 总共是120元。 Here is the receipt and change. 这是收据和零钱。 Its very kind of you./Thank you for your
18、kindness 谢谢您。/感谢您的关照。,How much is it in US dollar? 用美元是多少钱？ Do you accept foreign currency? 你们收外币吗？ We accept US dollars. But we only have RMB for change. Do you mind? 我们接受美元，但我们只能以人民币找零，您是否介意？ 各付各的，分开付账,5.送客 Thank you,sir/madam. We hope to see you again. 感谢光临，先生/女士。希望再次为您服务。 Thank you for coming. G
19、ood night. 感谢您的光临。晚安。 See you next time. 下次见。 Hope to see you again. 希望再次见到您。,6.指引 This way,please. 请这边走。 Let me show you. 我带您过去吧。 Please take the lift to the 3rd floor. 请乘电梯到三楼。,Ture left/right at the first across. 在第一个路口向左/右拐。 Go straight ahead. 直走。 It will be on your right side,You cant miss it.
20、它就在您的右手边，您会看到的。,酒店餐饮常用词汇,牛排 steak 海鲜 seafood 餐后甜点 dessert 生鱼片 sashimi 蒸的 steamed 酱油 soy sauce 煮的 boiled 醋 vinegar 油炸的 fried 辣椒酱 chilli sauce 大虾 shrimp 盐/糖 salt / sugar 生蚝 fresh oyster 黄油 butter 烤的 roasted / grilled / baked,芥末 mustard 刀/叉 knife / fork 盘/碟 plate 碗 bowl 玻璃杯 glass 汤勺 spoon 餐巾 napkin 筷子
21、chopsticks 牙签 toothpick,胡椒 pepper 汤 soup 水果 fruit 蔬菜 vegetable 牛肉 beef 羊肉 mutton 猪肉 pork 鱼肉 fish 鸡肉 chicken,酸的 sour 甜的 sweet 苦的 bitter 辣的 hot 主食 main food 色拉 salad 冷食 cold dishes 粥 soup 面 noodles,洋葱 onion 米饭 rice 河粉 fried rice noodle 虾饺 shrimp dumpling 馒头 steamed bread 咖喱 curry 早饭 breakfast 午饭 lunch 晚饭 supper / dinner,Thank you!,