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1、Hotel Check-in,standard procedure for check-ins,Instruct the group to wait in the lobby Get the rooming list and a packet of keys Make sure how to get to the rooms and what facilities are available,standard procedure for check-ins,Before distributing keys to the group, convey all important informati
2、on Tell the group your room number or specify how they can reach you(guide) Rooms shall be assigned fairly.( tour escort, tour leaders),Types of rooms,Single: room with one twin bed Double: room with one double bed Twin( standard) :room with two twin beds Triple: room occupied by three people,Types
3、of rooms,Quad:room occupied by four people Suite: separate sitting area connected to one or more bedrooms Murphy: room with a murphy bed Connecting: rooms that side by side and have a door connecting the two rooms,Types of rooms,Adjoining: rooms that are side by side but do not have a connecting doo
4、r between the rooms rooms are reserved according to the contract-contract standard,When checking -in, one of the group members refuses to share a double room with another group member and asks for a single room, what should the local guide do ?,Ask the guest whether he would like to share a double r
5、oom with another group member If the guest insists on staying in a single room, the guide should ask the hotel to see whether there is room available The guest should be clearly informed that he shall bear the expense for the extra room.,Attractions cover a wide variety of items. scenic spots, histo
6、ric sites, artificial sites , shopping malls free time to tourists Guides shall remember to give free time to tourists in the attractions. Allowing people time and space on their own in a place creates the opportunity for a more lasting personal experience. Allowing free time also eases some of the
7、tension of a tour in a busy place,shepherding skills,Describe the route of the tour, including the distance and time involved Mention to the group the scheduled return to the starting point. Stress that tourists must stay together through visiting an attraction,counting repeatedly is critical.,The g
8、uide shall take control of the pace in the tour.,Methods of Introduction,method of question-and -answer introduction (p:118) definition three basic methods of Q-&-A advantages disadvantages solution,Methods of Introduction,method of introduction with a focus on key events (p:143) definition advantages disadvantages solution,FIT DIT land tour / coach tour self-drive tour / railway tour sea tour / cruise ship tour / flight tour mass tourist lone traveller explorer drifter,