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1、與成功有約 The Seven Habits of Highly Effective People,Stephen R. Covey,Time雜誌譽為人類潛能的導師 全美二十五位最有影響力的人物之一 本書高居美國暢銷書排行榜長達七年 本書在全球發行共過一千萬本。 台灣卓維企管: 每人NTD 40,000,Part Paradigms and Principles 重新探索自我 Part Private Victory 自我的成功: 從依賴到獨立 Part Public Victory 群己的成功: 從獨立到互賴 Part Renewal 全面觀照生命,與成功有約,7 Habits & 3 St
2、ages,Interdependence (We),Independence ( I ),Dependence (You),Seek First to Understand Then to be Understood 5,Synergize 6,Think Win / Win 4,3 Put First Things First,1 Be Proactive,2 Begin with the End in Mind,7 Sharpen the Saw,PUBLIC VICTORY,PRIVATE VICTORY,互賴期 ( 我們 ),獨立期 ( 我 ),依賴期 ( 你/你們 ),知彼解己 5,
3、統合綜效 6,雙贏思維 4,3 要事第一,1 主動積極,2 以終為始,7 日新又新,群己的成功,自我的成功,追求全面成功,才是真正的成功 !,Seven Habits Overview,- 為圓滿人生做準備,我們每個人都守著一扇自內開啟的改變之門。 除了自己，沒有人能為你開門， 只要你願意敞開心靈， 拋卻舊有思維， 把良好原則化為習慣， 成功圓滿就在掌握之中。,Effective Habits,Desire (want to),Skills (how to),- Internalized principles and patterns of behavior,Knowledge (what t
4、o, why to),Habits,Effectiveness: P/PC Balance,Aesops Fable: Goose Golden Egg Treat your employees exactly as you want them to treat your best customer,The Maturity Continuum,- 成長的三階段,Continuum Paradigm Dependent You Independent I Interdependent We,- 依賴心重的主管，靠部屬來完成目標,- 獨立自主的主管，自己打天下,- 互賴的主管，群策群力以達成功,
5、Private Victory,Interdependence (We),Independence (I),Dependence (You),Seek First to Understand Then to be Understood 5,Synergize 6,Think Win / Win 4,3 Put First Things First,7 Sharpen the Saw,PUBLIC VICTORY,2 Begin with the End in Mind,1 Be Proactive,PRIVATE VICTORY,Habit 1: Be Proactive,Interdepen
6、dence,Independence,Dependence,Seek First to Understand Then to be Understood 5,Synergize 6,Think Win / Win 4,3 Put First Things First,7 Sharpen the Saw,PUBLIC VICTORY,2 Begin with the End in Mind,1 Be Proactive,PRIVATE VICTORY,主動積極 掌握選擇的自由,Reactive Model,Stimulus,Response,客觀條件 受制於人,Proactive Model,S
7、timulus,Response,Freedom to Choose,Self- Awareness,Conscience,Imagination,Independent,Response,Response,主動 積極,自覺,想像力,良知,獨立意志,Reactive ( 被動消極 ) 我已經無能為力 我就是這樣一個人 他真讓我受不了 他們不會接受的 我被要求 我不能 我必須 如果 ,Proactive ( 主動積極 ) 讓我們試試看有沒有其他 Solution 我可以選擇不同的方式 我可以控制自己的感受 我可以找出有效的表達方式 我會選擇適當的回應 我選擇 我情願 我會 ,Listening
8、to Our Language,Circle of Concern / Influence,Circle of Concern,Circle of Influence,Proactive Focus,Circle of Concern,Circle of Influence,- Positive energy enlarges the Circle of Influence,Reactive Focus,Circle of Concern,Circle of Influence,- Negative energy reduces the Circle of Influence,3 Kinds
9、of Our Problems,Problem Direct control - Problem involving our own behavior Indirect control - Problem involving other peoples behavior No control - Problem we can do nothing, eg. our past or realities,Solution Working on our habits - Habit 1, 2, and 3 Changing our influence - Habit 4, 5, and 6 Chan
10、ging the line on our face - Accept the things which cant be changed,Proactive vs. Reactive,Criteria 原動力 心態上 判斷方式 浮上腦海 感受上 自我期許 心智年齡,Proactive 自我掌握 承擔風險 相對 機會 成就感 高 成熟,Reactive 外力驅使 逃避風險 絕對 問題 挫折感 低 幼稚,成功的人找機會； 失敗的人找理由,(Habit 1 end),Habit 2: Begin with the End in Mind,Interdependence,Independence,Dep
11、endence,Seek First to Understand Then to be Understood 5,Synergize 6,Think Win / Win 4,3 Put First Things First,7 Sharpen the Saw,PUBLIC VICTORY,2 Begin with the End in Mind,1 Be Proactive,PRIVATE VICTORY,以終為始 鎖定生命的座標,Habit 2: Begin with the End in Mind,發掘人生終極價值與意義 先構思再行動 (All Things are created twi
12、ce) 掌穩心中的羅盤 (領導 vs 管理) 為自己立憲法: 人生使命宣言 (personal vision) 你的生活重心是什麼？ 組織使命宣言 唯有參與，始有認同,Principle,Money,Work,Self,Friend,Pleasure,Possessions,Spouse,Family,A Principle Center,Personal Mission Statement,財富不多，卻能滿足， 追求高雅，而非奢華； 用精緻替代流行。 活得具有價值，勝過聲譽卓著， 擁有豐富人生，好過家財萬貫。 努力學習、靜心思考、溫和說話、坦率行事， 開放胸襟去傾聽星星、小鳥、嬰兒、與智者。
13、 笑納一切、勇敢行事、等得良機、從容不迫。 換言之，讓精神自由無拘束不凡地成長， 這就是我的交響曲。 William Ellery Channing,IBMs 3 Principles,個人尊嚴,卓越,服務,Company Profit,Customer Satisfaction,Employee Achievement,C3 for INPUT B.D.,v.s.,宏碁電腦,Habit 3: Put First Things First,Interdependence,Independence,Dependence,Seek First to Understand Then to be Un
14、derstood 5,Synergize 6,Think Win / Win 4,3 Put First Things First,7 Sharpen the Saw,PUBLIC VICTORY,2 Begin with the End in Mind,1 Be Proactive,PRIVATE VICTORY,要事第一 忙要忙的有意義,Important,Not Important,Urgent,Not Urgent, ACTIVITIES: - Crises - Pressing problems - Deadline-driven projects, ACTIVITIES: - Pr
15、evention, PC activities - Relationship building - Recognizing new opportune. - Planning, recreation, ACTIVITIES: - Interruptions, some calls - Some mail, some reports - Some meetings - Proximate, pressing matters - Popular activities,The Time Management Matrix, ACTIVITIES: - Trivia, busy work - Some
16、 mail - Some phone calls - Time wasters - Pleasant activities,Important,Not Important,Urgent,Not Urgent, 15%, 55%,The Time Matrix (General), 5%, 25%,Important,Not Important,Urgent,Not Urgent, 70%, 10%,The Time Matrix (Ideal), 1%, 20%,The Weekly Schedule,(Habit 3 end),Public Victory,Interdependence (
17、We),Independence (I),Dependence (You),Seek First to Understand Then to be Understood 5,Synergize 6,Think Win / Win 4,3 Put First Things First,1 Be Proactive,2 Begin with the End in Mind,7 Sharpen the Saw,PUBLIC VICTORY,PRIVATE VICTORY,The Emotional Bank Account,了解別人 (Understanding the Individual) 注意
18、小節 (Attending to the Little Things) 信守承諾 (Keeping Commitments) 闡明期待 (Clarifying Expectations) 誠懇正直 (Showing Personal Integrity) 勇於認錯 (Apologizing Sincerely When You Make a Withdrawal),Habit 4 : Think Win/Win,Interdependence,Independence,Dependence,Seek First to Understand Then to be Understood 5,Syn
19、ergize 6,Think Win / Win 4,3 Put First Things First,7 Sharpen the Saw,PUBLIC VICTORY,2 Begin with the End in Mind,1 Be Proactive,PRIVATE VICTORY,- Principles of Interpersonal Leadership,雙贏思維 大家都可以是贏家,Win / Win (利人利己) or No Deal (好聚好散),Lose / Lose (兩敗俱傷),6 Paradigms of Human Interaction,Win / Lose (損
20、人利己) Win only (獨善其身),Lose / Win (損己利人),COURAGE,Low,High,CONSIDERATION,Low,High,5 Dimensions of Win/Win,1 Win/Win Character,2 Win/Win Relationships,3 Win/Win Agreements,Supportive Systems (4) & Processes (5),(Habit 4 end),Habit 5: Seek First to Understand, Then to Be Understood,Interdependence,Indepe
21、ndence,Dependence,Seek First to Understand Then to be Understood 5,Synergize 6,Think Win / Win 4,3 Put First Things First,7 Sharpen the Saw,PUBLIC VICTORY,2 Begin with the End in Mind,1 Be Proactive,PRIVATE VICTORY,- Principles of Empathic Communication,知彼解己 作個雙向傳播的聆聽者,Diagnose Before You Prescribe
22、Empathic Listening,Seek First to Understand,Word 10%,Sounds 30%,Body Language 60%,Skill,Attitude,5 Listening Level,聽而不聞,虛應故事,選擇性的聽,專注的聆聽,同理心的傾聽,4 Autobiographical Responses,Evaluate 判斷 - 同意 or 不同意 Probe 以自己的觀點 & 動機去問問題 Advice 根據自己經驗 - 建議、勸告 Interpret 以自己的動機和行為 - 揣測對方的動機和行為,Seeking to understand - Co
23、nsideration Seeking to be understood - Courage Win / Win solution - Both (Maturity) Making effective presentations 1. Ethos (品格) 2. Pathos (情感) 3. Logos (理性),Seek to Be Understood,(Habit 5 end),Habit 6: Synergize,Interdependence,Independence,Dependence,Seek First to Understand Then to be Understood
24、5,Synergize 6,Think Win / Win 4,3 Put First Things First,7 Sharpen the Saw,PUBLIC VICTORY,2 Begin with the End in Mind,1 Be Proactive,PRIVATE VICTORY,- Principle of Creative Cooperation,統合綜效 威力無比,Synergy,The application of the other habits The whole The sum of its parts Synergistic Communication Acc
25、epting the difference Fishing for The 3rd Alternative,Levels of Communication,COOPERATION,Low,High,TRUST,Low,High,Defensive (Win/Lose or Lose/Win),Respectful (Compromise),Synergistic (Win/Win),1 + 1 2,1 + 1 = 8 even 16,(Habit 6 end),Habit 7: Sharpen The Saw,Interdependence,Independence,Dependence,Se
26、ek First to Understand Then to be Understood 5,Synergize 6,Think Win / Win 4,3 Put First Things First,7. Sharpen the Saw,PUBLIC VICTORY,2 Begin with the End in Mind,1 Be Proactive,PRIVATE VICTORY,- Principle of Balanced Self-Renewal,4 Dimensions of Renewal,人生最值得的投資 就是磨練自己 !,生理 運動、營養 壓力管理,社會情感 服務、知彼解
27、己 統合綜效、內在安全感,心智 閱讀、想像 計劃、寫作,心靈 學習與思考 確立與堅持價值觀,(Habit 7 end),向上提昇 v.s. 向下沈淪,Learn,Commit,Do,Learn,Commit,Do,Learn,Commit,Do,Learn,Do,Commit,真情交流,THANK YOU !,s Core Competency,持續學習 (Continuous Learning) 顧客導向 (Customer Focus) 追求卓越 (Driving for Excellence) 創新求變 (Innovation) 團隊夥伴 (Partnership) 積極主動 (Proaction),s Manage Competency,塑造成功團隊 (Building A Successful Team) 授權灌能 (Empowerment) 績效發展 (Performance Development) 願景實踐 (Visionary Management) 決策能力 (Decision Making),