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1、Lesson one1Vocabulary词汇Corporate Guest商务客户FIT 散客Group团队Traveler游客Walk-in自来客Average Room Rate平均房价Long-staying Guest Discount长住客优惠价Long-staying Guest长住客Competitor竞争对手2Sentences句型1. Good morning /evening/ afternoon Sir / Madam, welcome to our hotel!早上好/晚上好/下午好，先生/女士，欢迎光临！2. Thank you for choosing our h
2、otel!感谢你选择我们酒店！3. It is glade to see you again, Sir / Madam.很高兴再次见到您，先生/女士。4. What can I do for you Sir / Madam? 有什么可以帮您，先生/女士？5. Please take a seat, Sir/Madam. 先生/女士, 请坐。6. Could you please come this way? 请这边走好吗？7. Thank you for staying with us! 感谢您在我们酒店下榻!Lesson Two1Vocabulary词汇Rack Rate门市价Tariff价
3、格表Package /Wedding Package套餐/婚宴套餐Commission佣金Market Share市场客源分配Ad / Advertisement广告Travel Agency旅行社Banner横幅Poster海报Flyer宣传页2Sentences句型1. Sorry to have kept you waiting. 对不起，让您久等了。2. We hope to see you again in the near future! 希望能很快能再见到您! 3. Have a nice/safe trip! 一路平安。4. Wish you a pleasant journe
4、y! Good luck! 祝您旅途愉快!祝好运!5. Have a nice day! 祝您一天都愉快！6. You are welcome! 不客气！7. Thank you for your advice (information, help). 谢谢您的忠告（信息，帮助)。8. Ill check it at once and call you back. 我立即查一下并给您回电。9. I see, we will do our best to help you.我明白了, 我们会尽力帮您。Lesson Three1Vocabulary词汇Brochure宣传册Commercial商业
5、广告Fact Sheet（酒店）简介Sales Kit营销套册Give-away赠品Logo（酒店）店标Target Market目标市场Marketing Strategy营销策略Media媒体Picture照片2Sentences句型1. We hope well have another chance of serving you. 我们希望还会有机会为您效劳。2. Its my pleasure. 非常高兴为您服务。3. Just a moment, please. 请稍等一下。4. Ill be with you in a moment, Sir/Madam. 我马上就来，先生/女士
6、。5. Ill go and get it to you right away, Sir/Madam. 我马上去给您拿来，先生/女士。6. Ill report this matter to our manager immediately, Sir/Madam. 我将向经理汇报此事。7. We can discuss any further details later. 我们一会儿可以进一步讨论细节。8. Would you mind waiting for a little moment, please? 您介不介意稍等一会儿?9. Im so sorry to hear that.听到这个
7、消息我很难过。Lesson Four1Vocabulary词汇Public Relations公共关系Press Release新闻发布Promotion推广Sales Call电话拜访TV Station电视台Radio Station电台Up Selling促销Room Type房型Event Order宴会通知单Coordinator工作协调 2Sentences句型1. Ill look into this matter right now.我马上去查清情况。2. Dont worry, Sir/Madam, just leave it to me. 别担心,交给我来处理吧。3. Ex
8、cuse me, could you please tell me what happened with you? 对不起,您可以告诉我出什么事了吗?4. Im very sorry for the inconvenience caused by us. 很抱歉给您带来的诸多不便。5. Sorry, Sir/Madam, I am not sure about it, but Ill check it out for you immediately. 对不起我不敢肯定,但我很乐意为您弄清楚。6. Thank you for your understanding. I assure you it
9、 wont happen again. 感谢您的理解,我向您保证此事将不会再发生。7. I regret to say we can not guarantee that at the moment, but well do our best. I hope youll understand.抱歉,我们不能保证,但我们将尽最大努力,希望您能理解。Lesson Five1Vocabulary词汇Guest Comments客人意见Non-smoking Floor无烟楼层Fax Sheet传真Kids Corner儿童游乐区Conference Room会议室Ballroom宴会厅Complim
10、entary Room免费房Action Plan行动计划Itinerary 行程Classroom Type Set-up 教室式布置Cocktail Party鸡尾酒会2Sentences句型1. If you have any questions, please feel free to contact us. 您如果有什么问题,敬请和我们联系.2. Ill check if there is a room available, sir / madam.我查一下是否有空房，先生/女士。3. I would like to show you around in our hotel.我想带您
11、参观一下我们酒店。4. We will send you a confirmation letter soon. 我们很快会给您发一封确认信。5. Our hotel is just one hour travel by car from either the Guangzhou Baiyun International Airport or the Shenzhen Baoan international Airport. 我们酒店距离广州白云机场或深圳宝安机场仅1小时的车程6. Our hotel is located in the new business center of Dongg
12、uan and within a commercial and shopping precinct, Qi Feng park and the popular “Bar Street” are close by.酒店位于东莞的新城区商业及购物中心，紧邻旗峰山公园和著名的酒吧街。Lesson Six1Vocabulary词汇Theater Type Set-up剧院式布置U-shape Set-up U型布置V-shape Set-up V型布置Show Room 参观房Internet Connection 宽带连接Satellite Channel 卫星频道Concierge Service
13、s礼宾服务Pick- up Service接机服务Visual /Audio Visual Equipments视听设备2Sentences句型1. The hotel consists of 260 elegant guestrooms, half of them are with a stunning view of Qi Feng Mountain.260间客房布置得高贵典雅，拉开窗帘就能欣赏到旗峰山的美景。2. Our room type varies from: 我们的房型有：Superior Twin (2 beds）高级客房（双床）Superior King(King-size
14、Bed)高级客房（大床）Deluxe Twin(2 beds）豪华客房（双床）Deluxe King(King-size Bed)豪华客房（大床）Executive Twin(2 beds）行政客房（双床）Executive King(King-size Bed)行政客房（大床）Standard Suite(King-size Bed)标准套房（大床）Superior Suite(King-size Bed)高级套房（大床）Deluxe Suite(King-size Bed)豪华套房（大床）Executive Suite(King-size Bed)行政套房（大床）Presidential
15、Suite(King-size Bed)总统套房（大床）3. Forum Chinese Restaurant provides guests with 25 private rooms, 400 seating capacity, featuring dishes: Sharks fin, abalone, birds nest and seafood restaurant:旗峰山酒家设有25间贵宾房，可提供400人用餐。菜系：以羽翅，鲍鱼，燕窝及海鲜为主。4. LEscale Western Restaurant provides guests with 224 seating capac
16、ity Indoor and outdoor seating, featuring with Asian & Western cuisine including breakfast, lunch and dinner buffets莱斯西餐厅可提供224个室内外餐位，以亚洲和西式菜系为主，供应早、中、晚自助餐。Lesson SevenSentences句型1. Forum Food Street is all-day-dining food street featuring regional specialties with 258 seating capacity. 旗峰山食街全天供应当地特
17、色食品。共258个座位。2. Japanese Restaurant provides guests with 2 private rooms 50 seating capacity Offering teppanyaki, sashimi, sushi and ala-carte dishes. 日本餐厅提供2间贵宾房，共50个座位。提供最流行的日本菜式铁板烧，鱼生，寿司及散点菜式。3. Carmens bar with live entertainment offer cocktails and snacks. 卡门吧有现场表演，并提供鸡尾酒和精美小食4. Margaux Wine Bar
18、 offering wide selection of premium international and local wines is ideal venue for business associates.玛歌红酒屋提供备受推崇的国内外红酒，是生意洽谈的理想之地。5. The Pullman Ballroom and Forum Hall are spacious and with latest AV equipment. 铂尔曼宴会厅、旗峰山多功能厅宽敞高雅、配有先进的视听设备。Lesson EightSentences句型1. Our hotel provides a wide var
19、iety of restaurants and bars including Forum Chinese Restaurant, Imperial Private Dining, Forum Food Street, LEscale Western Restaurant, Sakura Japanese Restaurant, Fragrant Tea House and Margaux Wine Bar. 酒店各类设施齐全，旗峰山酒家、御膳坊、旗峰山食街、莱斯西餐厅、樱香阁、天香茶舍、玛歌红酒屋风格炯异。2. Our recreational facilities include Athen
20、a Food Massage, Spa & Sauna and Athena Karaoke Club, Gymnasium，in-door / out-door swimming pool and an outdoor tennis court. 酒店的康乐设施包括千足经（沐足）、水云间（水疗/桑拿）、雅典娜国际俱乐部、健身房、室内/室外游泳池和室外网球场。3. All Guest Rooms are featured with IDD telephone, Mini bar, Coffee and tea making facilities, Satellite TV Channels,
21、High-speed Internet access, 24-hour Room Service.所有客房配有国际长途电话、小冰箱、咖啡/茶器具、卫星电视节目、高速无线网络、24小时送餐服务。4. The hotel can provide 11 meeting Rooms & breakout Rooms ranging from 32 to 120 square meters. 酒店提供11个从32M2 到120M2 面积大小不同的会议室。Lesson NineSentences句型1. Our hotel is offering a wide configuration of funct
22、ion rooms. Each room is equipped with state-of-the-art audio visual equipment.酒店可为您提供各种不同的会议室，每间会议室配备先进的音响设备。2. Pullman Ballroom is Located on the 2nd floor of Front Building. Total surface area is 803 square meters, Fan-shaped ballroom with French windows, with views of Qifeng Mountain, accommodate
23、s 600 guests for cocktail events. 铂尔曼宴会厅位于餐饮楼二楼，总面积共803平方米可容纳600人的鸡尾酒会。宴会厅以独特的扇型结构全落地玻璃窗，能使您饱览旗峰山美景。3. Forum Hall Located on the 2nd floor of Museum. Total surface area is 620 square meters. With views of Qifeng mountain, it is suitable venue for meeting, banquet and cocktail party. 旗峰山多功能厅设于博物馆楼二楼，
24、总面积达620平方米，观赏旗峰山景色。适合各种会议，宴会及鸡尾酒会。Lesson TenSentences句型1. Our Recreational Facilities are including Heated indoor swimming pool /Outdoor swimming pool, Fitness center, Food Massage, Spa & Sauna, Beauty and hair salon, 33 private karaoke suites, Boutique shop.娱乐设施包括：室内恒温游泳池/室外游泳池、健身中心、沐足、水疗及桑拿、美容美发店、
25、33间KTV 包房、精品店。2. In your observation of our hotel, Is there any thing you dont like or you may suggest to us for the more improvement of our hotel.通过您对酒店的观察，您对酒店有什么不喜欢方面或有什么建议需要酒店进行改进吗？3. May I have your voluble comments on our hotel?您能告诉我对酒店有什么意见和建议吗？4. What time would be convenient for you to talk
26、 about the contract? 您什么时候方便面谈关于合同一事?5. I promise you, it will be done immediately. 我向你保证，我们马上会做这件事。Lesson ElevenSentences句型1. I can see your point to view. Please accept our apologies. 我们能了解您的感受，请接受我们的道歉。2. Sir/ Madam, may I know your company budget for this conference?先生/女士，您能告诉我您公司对于此次会议的预算吗？3. S
27、ir, you can see the room rates we offer to you are really competitive, in addition, our hotel has ideal location and is more accessible to the center of the city that other hotels. 先生，我们给您提供了最优惠的房间价格，另外我们酒店具有非常好的地理位置，和其他酒店相比，离市中心非常近。4. The unique Antique gallery and the underground exhibition room r
28、eflect the full-bodied cultural atmosphere. 独具特色的艺术品陈列厅及地下展览馆渗透着浓郁的文化气息。5. Please allow us to upgrade your room to express our appreciation for your continue support.为答谢您对酒店的一贯支持，我们将为您的房间升级。Lesson TwelveSentences句型1. Leisure & Entertainment： Humen Emplacement, historical site; Ke Yuan, one of the Fo
29、ur famous Gardens in Guangdong; Qifeng Park, named after Qifeng Mountain which is one of the most famous mountains in Dongguan city; Huying Park, located near Qifeng Mountain, famous hill view Golf Club in Dongguan. 附近旅游景点：虎门炮台，历史胜地；可园，广东四大名园之一；以本地著名的旗峰山命名的旗峰山公园；位于旗峰山旁的虎英公园内有著名的峰景高尔夫球场。2. Hotel Uniq
30、ue Features: 酒店特点 Internationally managed hotel in Dongguan 由国际酒店管理公司管理 Newly built hotel adopts a business and resort style - a perfect place to unwind in after the day崭新的商务及度假型酒店，在你忙碌一天之后是你放松享受的好地方 Houses a permanent Art Gallery and Antique Exhibition Hall酒店内有艺术馆展览厅和艺术商品走廊。 To be aligned with the arts and local history in the promotion of the hotel. Planning to exhibit the history of Dongguan and exhibit major events of Chinese history in conjunction with various Cultural Bureaus.与艺术和本地历史结合是酒店的最大特色，博物馆将会与多个文化局合作展览东莞历史和中国历史的主要历史文物。