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1、客房狀況專業術語賴文仁老師編輯客房房态2008-2-11 13:41:00 文：san1、 VC（Vacant Clean ）空房2、 VD（Vacant Dirty）走客房3、 OD（Occupied Dirty）未做住客4、 OC（occupied clean）已做住客5、 O.O.O (Out Of Order)待修房6、 ECO (Estemated Check Out)预计退房7、 NS（No Smoking）无烟房 8、 S/O (Slept Out)外睡房9、 D/L (Double Lock)双锁房10、 DND (Do Not Disturb)请勿打扰11、 MUR(Make
2、 Up Room)请即打扫12、 RS (Refuse Service)拒绝服务13、 N/B (No Baggage)无行李14、 L/B (Light Baggage)少行李15、 VIP（Very Important People）重要客人16、 LSG(Long Staying Guest)长住客17、 C/O (Check Out) 结帐18、 C/I (Check In)入住reservation訂房confirmation確認ARR抵達arrival抵達EA提早抵達early arrival提早抵達DEP離開 (departure)Registration card房客登記卡C/
3、I進房check in進房W/I自行遷入walk in自行遷入PAX人數 (persons)room assignment派（排）房D/I今日預計住房due in今日預計住房Occupancy住房率Day out預定當天退房C/O退房check out退房LC/O延時退房late check-out延時退房closed dates客滿 (全被訂滿)cut out time保留訂房至6:00pmkeep room暫時保留房NS未進房 (no show)relet未清理房間即進房VCR昨天未出租空房，今已check正常OCC續住房 (occupied)Let Room已檢查之乾淨的續住房Let R
4、oom, DND打掃過續住房DND無法檢查Let Room, guest back打掃過續住房，檢查時客人回來Let Room, guest in room打掃過續住房，檢查時客人在U/G升等 (upgrade)C/R換房 (change room)on-change房間更換或打掃中OK room完成房(vacant and ready)V空房 (vacancy)OCC續住房 (Occupied)OS維修中的房間(out of service)OOO故障房 (out-of-order)CXL取消訂房 (cancellation)deposit預付訂金GTD保證訂房 (guaranteed bo
5、oking)N/S已訂房未C/IWalking a guest缺房間，被安排至他飯店之客人PP延期 (postpone)Confirmed booking確認訂房Confirmation slip訂房確認單overbooking超額訂房Tariff房價corporate rate公司團體價BTC公司付帳 (bill to co.)C/C信用卡 (Credit card)T/C旅行支票 (Travelers check)guest ledger房客帳gross price包括佣金的房價charge voucher對帳單L/C延遲帳 (late charge)bad account壞帳Money
6、order匯票folio帳單FDC櫃台出納 (F/D cashier)Foreign exchange外幣兌換posting入帳city ledger外帳 (T/S或簽約公司簽帳)chit傳票 (房客C/O時付款用)IOU簽帳單commission佣金incidental charge團客中私人雜費(ex電話費)Supplementary fees追加費用SO未回來過夜sleep out外宿(未回來過夜)skipper跑帳者W/O跑帳(walk out)COMP招待房 (complimentary)H/U內部使用(house use)LB簡便行李light baggage簡便行李NB未帶行李(
7、no baggage)FOC免費招待hotel coupon旅館住宿券DIT國內散客FIT國外散客國內散客Domestic individual tourist國外散客Foreign individual touristreturn guest(再度光臨的)舊顧客on waiting候補house count本日已出租的房間數Room count本日尚未租出的房間數Room status report房間狀況報告表Room to rent房間可以賣的總數住房率ROP住房率Room occupancy percentagereinstate取消的訂房再恢復souvenir紀念品總機Operato
8、r緊急廣播Emergency pagingRooming list房號分配表Toll free call免費服務電話EXT分機 (extension)extension電話分機外線來話incoming call長途電話long distance callIDD國際長途電話直撥intl direct dialing國際長途電話直撥person to person call叫人電話station to station call叫號電話M/C晨間喚醒電話晨醒電話morning call叫醒電話wake-up callMessage lamp留言燈MSG留言 (message)Message slip
9、留言單客房部Room Division登記Registration接待Reception接待員Receptionist通用鑰匙Master key鑰匙牌key tag鑰匙投遞箱key box drop簽證Visa出納員Cashier房價room rate帳單bill平日房價Weekday rate周末房價Weekend rate貴重物品valuables保險箱safety box夜間稽核Night audit夜間值勤Night duty簡介brochure歡迎函Welcome letterVHR住宿券Voucher住宿券CPN餐券coupon餐券迎賓飲料券Welcome drink coupo
10、n付費電視Pay-per-viewR/S客房餐飲服務Room service客房餐飲服務DND請勿打攪 (do not disturb)complaint抱怨NSR客人說不需清理房間No Service request客人說不需清理房間D/L門反鎖double lock門反鎖daily cleaning每日清掃Make up room整理房間Make bed做床Turndown service夜床服務NNS不需夜床服務No night service不需夜床服務SOPStandard operation procedureL&F失物招領 (lost & found)PKG套裝旅遊(packag
11、e tour)Rental car租車客房作業專業術語住宿業Lodging industry住宿accommodation溫泉旅館Kurrssal小木屋cabin獨立小屋lodge獨棟房cabana別墅villa民宿 (B&B)Bed & Breakfast飯店大廳lobby櫃台front desk接客廳、休息室lounge電梯elevator中庭courtyard走廊Corridor (Gallery)內向房間inside room外向房間outside room陽台balcony向外凸出的窗門bay window閣樓套房penthouse有屋內庭院的房間Lanai公共區域Public Ar
12、ea溫泉池Spa連通客房Connecting room轉角套房Corner suite總統套房Presidential suite特級套房Superior suite豪華套房Deluxe suite商務套房Executive suite標準套房Standard suite商務樓層Executive floor非吸煙樓層Non-smoking floor單人單床房Single bed room大床Queen-size bed雙人單床房Double bed room特大床King-size bed雙人雙床房Twin-bed room三人房Triple room四人房Twin double room
13、和室房Japanese room殘障人士設備Disabled facilities殘障房Handicapped room單人床Single size bed雙人單床Double size bed加床 (移動床)Extra bed (roll-away bed)併床Due bed沙發床Studio bed (hide-a-bed)嬰兒用床Baby bed (crib, cot)床上墊mattress床下墊spring box床腳bed stand床頭板Headboard布巾linen床裙bed skirt床罩bed cover床單bed sheet被套Sheet cover保潔墊bed pad枕
14、套pillow case枕頭pillow海棉枕Foam pillow木棉枕Cotton /Hard pillow羽毛枕Feather /Down pillow毛毯blanket羽毛被Down comforter門鎖entry lock門鍊door chain天花板ceiling踢腳板Base board長沙發couch櫃子cabinet衣櫥closet衣櫥掛桿closet rods衣櫥抽屜closet shelves衣刷clothes brush洗衣單laundry form洗衣袋laundry bag洗衣服務Laundry Service普通服務Regular service快洗服務4-ho
15、ur (Express) service燙衣pressing水洗laundry乾洗dry cleaninghanger stand西裝架(立式衣架)hanger衣架男用衣架male hanger女用衣架female hanger男用睡衣pajamas女用睡衣night gown衣刷cloths brush拖鞋slipper鞋刷shoe brush鞋拔shoe horn梳妝台dressing table扶手椅armchair鏡子mirror檯燈table lamp床頭櫃Night table夜燈nightlight書寫桌Writing desk便條紙(台、夾)Memo note (pad)文具夾
16、Stationery folder服務指南Service directory信封envelope信紙Writing paper明信片Post card針線包sewing kit煙灰缸ashtray火柴(盒)matches (box)電視櫃Television cabinet遙控器Remote control頻道指示卡channel indicator card行李架baggage /luggage rack地毯carpet窗簾curtain中式茶杯Tea cup水壺pitcher熱水瓶thermos bottle保溫瓶hot water dispenser迷你冰箱Mini bar (refri
17、gerator)開瓶器can opener冰桶Ice bucket冰桶夾Ice tongs礦泉水Mineral water冰水Chilled water手電筒flash light電壓Electric Current插座electric plug (outlet)轉換變壓器adapter開水boiled water溫水hot water浴室bathroom浴簾shower curtain浴墊bath mat止滑浴墊Non-slip bathtub mat浴缸bathtub按摩浴缸Jaccuzzi磅秤scale浴帽shower cap浴袍bathrobe日式浴袍Yukata洗臉台wash bas
18、in蓮蓬頭shower冷水龍頭water faucet熱水龍頭hot-water faucet洗髮精shampoo潤絲精conditioner沐浴精bath gel乳液body lotion香皂soap漱口水mouthwash牙刷toothbrush牙膏toothpaste刮鬍刀razor、shaver刮鬍膏shaving form (cream)毛巾towel毛巾架towel hanger梳子comb吹風機hair dryer沖水馬桶flush toilet淨身器bidet已消毒封條Cleaned & Disinfected急救箱First-Aid Kit衛生紙Toilet roll衛生紙架
19、toilet paper holder面紙盒tissue paper dispenser衛生袋sanitary bag垃圾筒waste can備品amenity冷氣機Air conditioner空氣清靜機Air freshener除濕機Dehumidifier吸塵器Vacuum cleaner煙霧偵測器Smoke detector滅火器Fire Extinguisher火警警報Fire Alarm火災避難圖Fire Fighting Chart安全(逃生)門Emergency Exit逃生圖 (Fire Notice)Fire Escape Plan指示燈Floor indicator安全梯
20、Fire staircase各樓層服務台Service Station各樓層服務台Floor station行李車trolley布巾(備品)車Linen cart顧客意見卡Guest Comment立卡Tent Card贈送水果Complimentary fruit免費招待Complimentary設備全部更新innovation停(泊)車服務Valet parking接駁車shuttle busLIMO service禮車服務Limousine service早餐菜單Breakfast menu按摩服務Massage service男按摩師Masseur女按摩師Masseuse小費tip發票
21、Invoice補充術語信用卡授權碼Approval code行李架baggage洗臉槽Basin服務中心領班Bell captain聖經Bible行李員Bellman黑名單Black list服務中心Bell service歐式服務中心CNG歐式服務中心Concierge白天使用房間不過夜D/U白天使用房間不過夜Day use抽屜Drawer值班經理(大廳副理)Duty manager免稅商店Duty free shop值勤中On duty簽約公司服務EBS簽約公司服務Executive business serviceEmergency緊急事件VIP貴賓(Very Important Per
22、son)電梯Elevator員工Employee餐飲F & B餐飲Food and Beverage餐飲部F & B department旅行社Tour ServiceT/S女性、女用female男性、男用male消防栓Fire hydrant防煙面罩Fire safety mask樓層指示燈Floor indicator客滿Fully booked樓層總鑰匙FMK樓層總鑰匙Floor master key全館通用鑰匙GMK全館通用鑰匙General master key總經理GM總經理General manager團客(團體旅客)GIT團體旅客Group inclusive tourist團
23、體簽認單Group calculation sheet團體房號名單Group rooming list團體價Group rate手套gloveFace towel小方巾(洗臉毛巾)(小毛)Hand towel擦手巾(中毛)Heater暖氣Hook掛鉤旺季High season淡季Low season房務部HK 房務部Housekeeping departmentIron熨斗Iron board燙衣板Linen chute布巾投擲口Linen room布巾間Light control電燈控制開關Mail advice note郵件通知單Room attendant 房務員Room maid房務清潔員窺孔 (貓眼)One way viewer窺孔 (貓眼)Peep holePage廣播Perrier氣泡礦泉水，沛綠雅Pocari運動飲料，寶礦力Potato chips洋芋片Sprite汽水，雪碧Tea bag茶包Paid already已付帳Paid for advance已預付帳Pick up接機P/A公共區域 Public areaStarch上漿No starch不上漿Stay over續住Table lamp檯燈faucet leaking水龍頭漏水ceiling leaking天花板漏水Tag吊牌time difference時差【BACK】