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1、TRAVEL MANAGEMENT DEPT.,2,Presenters,Canoe Lv Regional Manager Travel Management Division M Co. Ltd.,3,Contents,Overview Company Profile Organizational structure Active Business Venue Positioning Statement Key Accounts Sample Service and Strength Cost Saving Strategy Technology & Reporting Support S
2、ervice Proposal Question & Answer,4,CTSH and M Ltd,国资委SASAC,香港中旅集团 CTSH,Online Travel,5,Mangocity Business Venue,2000 employees. The headquarter is in Shenzhen, the hub and strategic central region of CTSH. Situated on 5th-7th floor of the Times Financial Center in the CBD of Shenzhen. Equipped with
3、 advanced technology facilities and operation system. World-class office environment,Headquarter,6,Mangocity Business Venue,Hong Kong CTSH building, No.7883, Connaught Rd.,North China Regional Branch : Beijing Huasheng Building, Yabao Rd, ChaoyangMenWai.,East China Regional Branch: Shanghai Central
4、Plaza, Huanghai Rd Middle.,Regional Branches,South China Regional Branch: Guangzhou Tianyu Business Plaza, Dongfeng Rd east.,7,Mangocity Products and Services,Products,Air Ticket,Business Travel,Delivering Area:58cities Good cooperate relationship with Airlines Supported by China Merchants Travel Ai
5、r Tickets Agency,3800 contract hotels in China. Covering 27 provincial capital cities and about 20key cities. Self -owns 5 hotels, manages over 20 hotels.,Travel package,Hotel,Leisure products covering over 150 hot destinations domestic& overseas.(1500) Highlight: Zhuhai Ocean Spring Resort (45),Hon
6、g Kong (30),Business Travel Management has been the traditional predominance of Mangocity, and was founded in 1994 The exclusive partner in China & Hong Kong for SYNERGI,8,Service Mode of M,Service Mode： Call CenterWebsite,Toll-free for all calls (mobile or fix phone); 24X7X365 full time service. Hu
7、ndreds of professional travel consultants.,Professional online commerce platform - website,User Friendly Interface Convenient real time info inquiry and hotel,air ticket reservation.,Powerful Call Center (40066 40066),Website,Customer Service Center,Integrated substantial resources of CTSH,lower the
8、 cost, improve the efficiency. Centralized Data management CRM & member royal plan,+,9,Network of Travel Agencies in China,Mainland China: 27 service branches HK & Macau: over 40 branches China Merchant Travel: 15 travel agents in main cities like Beijing, Shanghai, Guangzhou, Shenzhen, etc. Mangoci
9、ty Partner Extension:58cities,10,Network of Oversea Travel Agencies,32 branches in 28 countries US, Canada, Australia, UK, France, Germany, Japan, S Korea, Singapore, Thailand, etc.,11,Travel Management Dept.,Mangocity.biz hotline: 40066 20088,Mangocity Travel Management Dept was established in 1994
10、, formerly known as CTI Business Travel Management Company and was the earliest travel management companies in China. We engage in business travel management service to corporate clients We joined SYNERGI, one of the worlds largest global travel management network in 2001, and became the sole affili
11、ate of SYNERGI in China and Hong Kong.,12,Positioning Statement,M: Already the Top3 Travel web portal in china, and projected to go public in USA in two or three years with the aim to be the most popular travel e-commerce platform in China. Mangocity.biz (Travel Management Dept): One of the industry
12、 leader in Business Travel Management (BTM) and is committed to be the most reliable and value-added business travel partner. Our vision is to be the Top 3 TMC in China.,Mangocity.biz hotline: 40066 20088,13,AM= Account Managers,Organizational Structure,14,Travel Management Service Contents,Air Trav
13、el, International and Domestic 国际国内机票预订 Hotel Reservation worldwide 国际国内酒店预订 Rail 火车 Car Rental 租车 Group Travel, Domestic & Overseas 海内外团队旅行 Travel Documentation 签证和其它旅行文件,24-hour Emergency Service 昼夜紧急服务 Travel News Promotion info 旅行新闻、促销信息 MIS Reporting 管理信息系统报告 Account Management 客户管理 Air Program
14、me Management 航空协议管理 Hotel Programme Management 酒店协议管理 Airport Transfer 机场接送 Leisure Travel 休闲旅游 Incentive Travel 公司奖励旅游,Core Service 核心服务,Value Added Service增值服务,15,Some Key Accounts,16,Some Key Accounts,17,Contents,Overview Service and Strength Cost Saving Strategy Technology & Reporting Support S
15、ervice Proposal Question & Answer,18,Hotel Resources,US Days Hotel America Hong Kong Metropark Hotel Causeway Bay Metropark Hotel Kowloon New Harbour Hotel Metropark Hotel Mongkok Macau Metropark Hotel Macau Shanghai Metropark Service Apartment Beijing CTS(HK)Grand Metropark Hotel Shenzhen Metropark
16、 Hotel Shenzhen,Grand Metropark Hotel Jinling Star Metropole,CTSH Group Hotel Management Company (CTHMS) has been rewarded by China as one of the top 20 hotel groups in 2003.,Xian Hangzhou Yangzhou Shanxi Dunhuang Xiamen Shanxi Yangzijiang,Hyatt Hotel Xian Grand Metropark Hotel Metropark Hotel Hangz
17、hou Grand Metropole Wanshi Hotel DunHuang International Hotel Gulang Villa Grand Metropark Wanshi Hotel Yangtze River Splendid China Cruise,Nanjing,19,Hotel,Hotel Spending Saving Strategy Assist to negotiate rate with hotel, make reservations using contract rate. For non-contract hotels, Mangocity w
18、ill offer agent rate from over 4000 hotels. For oversea hotels, use systems like GTA, Octopus, GDS, etc. Collect Hotel spending data to make the comparison analysis report. Help select corporate account preferred hotel list. Update preferred hotel list online for accounts exclusively.,20,Account Pri
19、vate Website,21,Air Tickets,China Merchants Travel Offices are integrated by M; Under its leading industry position, China Merchant gets the most favorite ticket fare. We seek for the lowest available tickets anytime and anywhere; Make the management analysis report with collected travel data; To ne
20、gotiate with Airlines on MI reports in accounts interest Comply with travel policy, monitor travelers booking behavior.,22,Air Sales Ranking in East China Region,United Airline Air France Italian Airlines Lufthansa Airlines Star Alliance American Airlines,Best Agency: China Eastern, Air China, Shang
21、hai Airlines Diamond Sales Award：Travesky,Royal Dutch Airline Scandinavian Airlines Australia Airlines British Airways Virgin Airlines Dragon Air,Top 1 Top 1 Top 3 Top 3 Top 2 Top 5,Top 1 Top 1 Top 3 Top 5 Top 4 Top 4,23,奖杯,24,Account Private Website,25,Contents,Overview Service and Strength Cost Sa
22、ving Strategy Technology & Reporting Support Service Proposal Question & Answer,26,Business Travel expenditure pattern,4% Agent Service Fee,6% Internal purchasing/Finance/Admin Management Fee,Direct Expense 90%,90%,To save direct cost Lowest fare searching Airlines deal National hotel deal Travel po
23、licy optimism Mandatory travel policy Saving opportunity report,TO save administration cost Implementation Plan One-stop service Tailor made Travel policy National booking procedure consistence and improvement Traveler profile maintenance Optimized travel application process Tailor made billing stat
24、ement,To save agent service fee Transparent quotation National centralization and consolidation E-ticketing Online self-booking tool,27,Domestic promotion fare- TMC comparison,28,Contents,Overview Service and Strength Cost Saving Strategy Technology & Reporting Support Service Proposal Question & An
25、swer,29,MI Report,Business Travel Activity Report Air Travel Breakdown by Market Segment Class of Travel Analysis Airlines Analysis Destination Analysis Hotel Analysis Exception Report Travel Policy Compliance,30,International Travel,Domestic Travel,RMB 9,573,091,2005 Total Air Spend,Total Air Spend
26、: RMB 15,897,613,RMB 6,324,522,31,International ATP : RMB 8,390,Domestic ATP: RMB1,046,Total Ticket Number : 7,190,TKT No. 1,141,TKT No. 6,049,2005 Ticket Number & ATP,32,( RMB ),2005 Air Spend Monthly Trend,International,Domestic,33,Intl Ticket Commission Level,34,2005 Domestic Air Spend,Top Domest
27、ic Airlines by $ Spend,35,Top 10 Destinations (ex-Shanghai) Ranked by Expenditure,36,Contents,Overview Service and Strength Cost Saving Strategy Technology & Reporting Support Service Proposal Question & Answer,37,Call Center Mode, , ,38,Contact Information,签约客户热线: 40066 20088 Service Hotline DANAHE
28、R公司代码: 100 Company Code 服务邮箱: E-mail 传真: 0755-33399612 Fax 服务时间: 7X24X365 Operation Hours,39,Service Team,40,Booking Process for Customer,1. Request Booking,Check traveler profile,Recommend lowest logical fare/fare,Follow up huasen travel policy,Payment: Monthly paid/Cash/Credit card, etc,4. delive
29、r E-ticket itinerary / paper ticket,Phone Email MSN FAX,2.Make flight reservation/ Identify reason code,5.Other Requirement,3.Send Travel Confrimation (with travel informaiton and restriction),DANAHER,41,Travel Profile Management,42,Travel Profile Management,43,Domestic Ticket Promotion,44,NEWS LETT
30、ER,45,Account Management Service,Dedicated Travel Manager One-stop Sole Contact (Beyond Operation level) Leads the whole implementation process Coordinating profile information to consistency and accuracy Handle service complaints. Ensuring adherence to contracted service requirements Deliver Manage
31、ment Information Reports. Consulting on results of data analyses, trends and industry developments to identify cost-saving opportunities Assist with suppliers negotiation (Hotel, Airlines etc) Conducting traveller satisfaction survey Provides promotions fare and industry news. Developing a plan to a
32、chieve annual objectives,46,Quotation,Pricing Remark: Market fares of international tickets are inclusive 7-9% agency commissions. Net fare means ticket price after deduction of agency commission.,47,Our Advantages Comparison,Key Account Agreement with airline companies; lower the air ticket cost si
33、gnificantly,Professional Account management service,Integrated data consolidation and analysis,Promotion products newsletter, travel industry news, VIP Service,Nationwide, consolidated, consistent and stable service,One-Stop Diversified service,Service, Price, Efficiency, exceed expectation,48,Our A
34、dvantages Comparison,Intl. TMC,New Start up Travel Web,Domestic Traditional Agents,1.Sufficient Man Power。 2.Low Fare Advantage 3.Domestic Hotel Resource 4.Abundant Tour Resource 5.Respect Clients,1.Service Quality 2.Nationwide Service。 3.Intl.Professional 4.One-Stop Service 5.Technology Advantage 6.Transparent Pricing,1. Proficient Intl. Service 2. Professional AM 3. Multinational experience,49,Fly with M,We are committed to unlock maximum economic value for You. And, we set our vision to be long term business partner for our corporate accounts.,Thank You!,