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1、Business Travel,Programme Two,Contents,Programme Content,Read a passage on business travel; Read a passage on how to make travel arrangements for your boss; Learn the common expressions on business travel; Learn the etiquette on business travel and global business travel association.,Programme Objec
2、tive,Make room reservation in English during business travel; Make customs declaration in English on business; Speak English when boarding the plane and claiming baggage; Communicate with foreign business partners on the matters of business travel.,Part one,Warming-up,Challenge Yourself Can you tell
3、 us the Chinese meaning of the following words immediately?,1. airlines,2. approximately,3. frequent,4. mileage,5. consultancy,6. knowledgeable,7. sophisticated,8. automated,9. implementation,10. monitor,Short Survey Have you got some idea of the following terms before reading the passage?,1. haul f
4、light,2. business class,3. itinerary,4. destination,5. travel agent,Passage One Business Travel,Business travel is the practice of people traveling for purposes related to their work. It is on the rise especially with foreign business markets opening up. 432 million business trips were completed by
5、United States residents in 2009, this accounted for approximately $215 billion dollars towards the economy. Many airlines began to concentrate on providing premium service on long haul flights especially for the first and business class business traveler with the development of more sophisticated bu
6、siness traveler needs over the last 15 years.,American Airlines was the first airline to offer a frequent flier program to customers. The AAdvantage program began in May 1981 and included Hertz car rental and Hyatt hotel. The first hotel to start an independent hotel program was Holiday Inn; it bega
7、n in January 1983. National Car Rental was the first car rental company to introduce a program back in March 1987.,Airlines have also been working on tools that benefit the business travelers, such as improved and competitive mileage programs, quick check in and online check in, lounges with broadba
8、nd connection, etc. Hotels are not far behind. They are also on the competition for the business travelers by offering flexible points programs, broadband connection in all rooms and fast check in and check out services.,While internet booking engines have become the first destination for around 60%
9、 of leisure travelers, business travelers, especially with the need for itineraries that may include more than one destination, have still found that a knowledgeable travel agent may be their best resource for better ticket pricing, less hassle and better air and land travel planning. For larger bus
10、iness travel accounts these travel agents take on a travel management role, and are referred to as Travel Management Companies (TMCs), providing services such as consultancy, traveler tracking, data and negotiation assistance and policy advice.,Recent trends in this market have extended to the imple
11、mentation of Self Booking Tools (SBTs) which allow automated booking of trips within company policy, an increase in the inclusion of Duty of care practices in the booking and monitoring process and more consideration for the environmental impact of business travel. Top three expense categories for b
12、usiness travel: Airline expenses Hotel expenses Food and beverage expenses,Words & Expressions,1) be related to 与有关 2) on the rise 在上涨；在增长 3) resident n. 居民；住客 4) account for (在数量方面) 占 5) approximately adv. 大约；近似地 6) airlines n. 航空公司 7) concentrate on 集中于；专心于 8) premium adj. 高价的；优质的 9) haul n. 拖；拉；搬
13、运 10) sophisticated adj.老练的；久经世故的 11) frequent adj. 频繁的；经常的 12) rental n. 租费；租借 13) mileage n. 英里数 14) check in 登记; 报到; 记录 15) engine n. 发动机；引擎 16) lounge n. 休息室；候机室 17) leisure n. 闲暇；休闲 18) destination n. 目的地；终点 19) itinerary n. 旅行计划，行程表 20) knowledgeable adj. 博学的，有见识的 21) hassle n. 困难；争吵；麻烦 22) im
14、plementation n. 履行；落实 23) consultancy n. 咨询；顾问的工作24) automated adj. 自动化的 25) monitor v. 监视；监督；监听,Notes (1) American Airlines 美国航空公司，美国最大的载客航空公司，通常简称美航，隶属AMR公司。美国航空公司总部位于德克萨斯州的沃斯堡，紧邻达拉斯沃斯堡国际机场。美国航空是“寰宇一家”（oneworld）航空联盟的创始成员之一。世界上著名的航空公司还有：All Nippon Airways 全日本航空公司，British Airways 英国航空公司Lufthansa 德国汉
15、莎航空公司，Pan American World Airways 泛美航空公司，China Eastern Airlines 中国东方航空公司，China International Airlines 中国国际航空公司，China Southern Airlines 中国南方航空公司，General Administration of Civil Aviation of China (CAAC) 中国民航总局。,(2) frequent flier program 常旅客计划，是航空公司通过里程累积等方式来吸引经常乘坐飞机旅行的旅游者，达到增加或保持公司的顾客，提升公司竞争力的目的。常旅客计划
16、首先出现于民航放松管制后的美国。 (3) The AAdvantage program 美利坚航空公司（AA）的AAadvantage 常旅客计划，于1981年率先推出。 (4) Hertz Car Rental 赫兹是全球最大的汽车租赁公司, 也是最为广泛使用的租车品牌。赫兹的租车网络遍布世界147个国家和8 100多个租车门店。,(5) Hyatt hotel 凯悦酒店, 凯悦酒店集团是世界顶级的跨国酒店集团，为目前世界十大知名酒店品牌之一。凯悦酒店集团总部位于芝加哥，旗下酒店遍及世界各地45个国家和地区。 (6) Frequent flyer miles 航空积分里程, 由于经常使用某一
17、航空公司或航空联合集团的服务而获得的积分奖励，它通常是以总的飞行里程来计算的，这些里程可以折成免费机票和礼物。,Business Link:,Business link The Global Business Travel Association (GBTA),6/2/2019,The Global Business Travel Association (GBTA) is the worlds premier business travel and meetings organization. Collectively, GBTAs 5 000-plus members manage ove
18、r $340 billion of global business travel and meetings expenditures annually. GBTA provides its network of 21 000 business and government travel and meetings managers, as well as travel service providers, with networking events, news, education & professional development, research, and advocacy.,6/2/
19、2019,Travel management is a specialized business function that balances employee needs with corporate goals, financial and otherwise. Travel management ensures cost tracking and control, facilitates adherence to corporate travel policies, realizes savings through negotiated discounts, and serves as
20、a valuable information center for employees and managers in times when travel is not as smooth and carefree as it used to be.,Read and Think,After Reading,6/2/2019,Task 1: After the passage, you will find 5 questions. For each question there are 4 choices marked A、B、C and D. You should make the corr
21、ect choice.,1. Business travel is increasing because of _. A. opening up of foreign business markets B. need to travel to foreign countries C. need to earn money D. need to develop economy 2. Airlines have been working to benefit business travelers through _. A. improved and competitive mileage prog
22、rams. B. quick check in and online check in. C. lounges with broadband connection. D. All the above.,6/2/2019,3. Who like to go to travel agents for booking tickets according to the passage ? A. business travelers B. leisure travelers C. travelers whose itineraries may include more than one destinat
23、ion D. none of the above 4. Travel Management Companies provide following services except_. A. consultancy B. traveler tracking C. food and beverage D. negotiation assistance 5. Self Booking Tools make _ possible. A. automated booking of trips within company policy B. duty of care practices in the b
24、ooking and monitoring process C. more consideration for the environmental impact of business travel D. All of the above,6/2/2019,Task 2: Fill in the blanks with the words and expressions given in the box. Change the form if necessary.,resident premium approximately account for frequent implementatio
25、n be related to sophisticated itinerary check out,6/2/2019,1. The plane will be taking off in _ five minutes. 2. Id rather deal with a simple man than a _ man. 3. His _ hesitations annoyed the audience. 4. This heart attack may be _ his overwork. 5. You can ignore the _ of this plan for now. 6. Stud
26、ents _ 50% of our customers. 7. I need to discuss our _ with you. 8. The hotel insists that guests _ of their rooms before 11 oclock in the morning. 9. The _ of the town are proud of its new library. 10. We would like to see more _ gasoline provided in the market.,Read and Translate,After Reading,6/
27、2/2019,Task 1: Translate the following phrases into English.,1. 在上涨 2. (在数量方面) 占 3. 优质的服务 4. 汽车租赁公司 5. 宽带连接 6. 自动预订 7. 咨询公司 8. 退房结帐 9. 登记; 报到 10. 飞行主顾优惠计划,6/2/2019,Task 2: Translate the following sentences into Chinese.,1. People are prepared to pay premium prices for quality products. 2. Passengers
28、 should check in one hour before their flight time at the latest. 3. Traffic accidents are alarmingly frequent of late. 4. They talk to business experts, lawyers and other knowledgeable people. 5. Police officers have been closely monitoring the organizations activities.,After Reading,Read and Speak
29、,6/2/2019,Task 1: Discuss the following questions with your partner after reading the passage.,What is business travel? What is the trend of business travel in the United States? What benefits does the frequent flier program offer to customers?,6/2/2019,Task 2: Recite the following paragraph.,While
30、internet booking engines have become the first destination for around 60% of leisure travelers, business travelers, especially with the need for itineraries that may include more than one destination, have still found that a knowledgeable travel agent may be their best resource for better ticket pri
31、cing, less hassle and better air and land travel planning.,Passage Two How to Make Travel Arrangements for Your Boss,Q 1 Have you ever made travel arrangements for your boss? If you have, how do you feel?,Q 2 What instructions should be followed when you are going to make travel arrangements for you
32、r boss?,Its not hard to make travel arrangements for yourself because you know your own preferences. However, the trip you arranged for your boss could hit some snags if you are not careful to check every detail and ask him or her specific questions about what he or she wants. Keep in mind that your
33、 job is to make sure the trip goes perfectly, so double-check each reservation.,Ask your boss for all the details about the trip Find out what time he or she wants to leave and if he or she prefers to fly, drive or take a train. Find out what tasks he or she must accomplish while on the trip, such a
34、s a conference or meeting, and if there is anything else he or she would like to do while traveling.,Search online for plane or train tickets that accommodate your boss schedule Book a ticket as early as possible. Ask your boss if he or she prefers a window or aisle seat and if he or she wants to fl
35、y business or first class. Before you buy the ticket, print out the flight or trip you have selected and ask for his or her approval. Its better to take this step than to accidentally book a flight he or she doesnt want. Use his or her frequent flyer number while booking a flight.,Ask your boss for
36、his or her preferences on any specific hotel chains and location and then select a hotel Pick one that is close to whatever event he or she is attending and has a shuttle service if he or she doesnt plan to rent a car. Inform the hotel clerk of your boss expected check-in time and check-out times. M
37、ake sure the hotel has anything he or she prefers, such as an onsite gym, king beds, mini-bars Internet access.,Book any other arrangements needed for the trip This includes dinner reservations, conference registrations or rental car reservations. Ask your boss preference instead of assuming he or s
38、he will be fine with what you choose.,6/2/2019,Make a travel itinerary that outlines the trip Type the details of the departure day, including flight numbers, airport names and times. If your boss plans to drive, print out maps and driving directions. List phone numbers for hotels and meeting places
39、. List nearby restaurants or coffee shops in case your boss needs a quick meal. Confirm all reservations the day before the trip as an added precaution.,Words & Expressions,1) preference n. 偏爱；优先 2) snag n. 障碍；困难 3) double-check v. 仔细检查 4) reservation n. 预定 5) accomplish v. 完成；实现 6) schedule n. 时间表；
40、一览表 7) aisle n . 侧廊；通道 8) select v. 选择；挑选 9) approval n. 同意；批准 10) accidentally adv. 偶然地；意外地 11) flight n. 飞行；航班 12) specific adj. 明确的；具体的 13) whatever adj. 不管怎样的 14) shuttle n. 梭子；穿梭 15) onsite adj. 在现场的；就地的 16) gym n. 体育馆；健身房 17) mini-bar n. 小酒吧 18) access n. 入口；通道 19) registration n. 注册；登记 20) as
41、sume v. 假定；设想 21) outline v. 概述；画出轮廓 22) departure n. 出发；离开 23) in case 万一，以防 24) confirm v. 证实；批准 25) precaution n. 预防；预防措施,Notes (1) Its better to take this step than to accidentally book a flight he doesnt want. 最好采取这步，而不是不经意预定他不喜欢的航班。 其中，连词than的意思是“比”, 指同一个人或物在两个不同方面进行比较，这里than连接两个动词不定式短语，若than所
42、连接的两个待比较的句子有相同成分, 后者通常省略, 若所连接的两个待比较的没有相同成分则不能省略。,6/2/2019,(2) Pick one that is close to whatever event he or she is attending and has a shuttle service if he or she doesnt plan to rent a car. 无论他或她正参加什么活动，如果他或她不想打车, 选择一家就近且有班车服务的旅馆。 其中，形容词whatever表示“无论什么, 任何的”, 作定语, 例如，You may write on whatever sub
43、ject you like. （你可以写任何你所喜欢的题目。）whatever还可用作关系代词, 意思是“任何(事物), 每样(事物)”, 用于引导名词性从句，例如，Put down whatever you are doing and join the party. （放下你的工作，来参加聚会。）whatever用作连接代词时, 还可以用在让步状语从句中，表示“无论什么”，例如，Whatever may happen, you must keep calm.（不论什么事发生，你必须保持冷静。）,(3) Ask your boss preference instead of assuming
44、he or she will be fine with what you choose. 询问你老板的喜好，而不是假定他或她会满意你所选择的。 其中，动词assume后可接that从句, 表示“假定某人会”，例如，I assume youve decided against buying a new car.（我想你已经决定不买新汽车了。）此外，介词短语instead of的意思是“代替；而不是”, 例如，I gave him advice instead of money. （我给了他忠告，而不是钱。）,Business Link:,Business link Some Terms on B
45、usiness Travel,6/2/2019,Corporate card（公司信用卡） Credit card entrusted to an employee to use for business expenses exclusively. In almost all cases, it is used to meet business travel expenses. However, there are cases when office staff are also issued these cards to meet specified office expenses up t
46、o a pre-determined amount. Company credit（公司信贷） Line of credit that is extended to a corporation for travel related purposes to meet employee expenses for business travel. This can include hotels, airlines, car rental agencies, premium restaurants, club memberships, etc.,6/2/2019,Cash advance（预支费用）
47、An amount offered to an employee in advance of a business trip to meet travel expenses. Per diem rates（每日定额） Daily amount allocated by a company to meet expenses while on the road. This can include expenses for hotels, dining, etc. Reimbursement（公司所返还的差旅费） The money that the company returns to you f
48、or legitimate and documented expenses that are incurred while traveling on business.,Comprehension Check,6/2/2019,Task 1: Tell whether each of the following statements is true (T) or false (F) according to the passage.,( ) 1. Its not hard to make travel arrangements for your boss because you know his or her own preferences. ( ) 2. When making arrangements for your boss, you should be careful to check every detail and ask him specific questions about what he wants. ( ) 3. After searching onlin