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1、学习情境二：餐厅服务英语,学习任务: 受理西餐点菜 1,Name : Joey Job: Waitress Responsibility: To serve guests in a western restaurant,Contents,Working Procedures 工作程序,2,Working Knowledge 工作知识,3,Hotel Task 酒店任务,4,5,Words and Expressions,6,Activity,Learning Objectives 学习目标,After finishing this task, you should be able to: Re
2、commend and explain Western food Take orders in a western restaurant,Working Procedures 工作程序,Pass the menu to the guest from his right side. 站在客人右侧，呈上菜单 Ask the guest if he is ready to take order. 询问客人是否可以点餐 Recommend some dishes to the guest. 给客人介绍菜式 Mark down the guests order. 记下客人的菜单 Repeat the g
3、uest order for him. 重复客人的订单 Ask the guest how he would like his egg (steak). 询问客人鸡蛋、牛排等食物的生熟程度 Mark down the guests requirement. 记下客人的特殊要求 Ask the guest to wait for a while for the dishes. 让客人稍等片刻，马上为他上菜,Working Knowledge 工作知识(1),1. When taking orders, ask the guests the following questions: The app
4、etizer、main course and dessert requested by the guests. （客人需要的前菜、主菜、饮品和甜品） Wine or vegetable go with the main course. （客人需要配搭主食的酒或蔬菜） Particular eating habits （客人的特殊的饮食习惯） Recommendation of some dishes to the guests （询问客人是否需要推荐菜式）,Working Knowledge 工作知识(2),2. Names of western food Appetizer 前菜,Main
5、Course 主菜,Working Knowledge 工作知识(3),Working Knowledge 工作知识(4),Dessert 甜品,Hotel Task 酒店任务,Suppose you are Joey, now youre going to help the guest take orders. Please perform the task according to the hints below with your partners.,角色A: 你是George Brown, 准备到西餐厅用晚餐。看了菜牌后发现鱼子酱、沙 拉、蘑菇菌汤都不错，各要了一份。 角色B: 你是西
6、餐厅服务员Joey,你为George Brown推荐了当晚的特色菜菲力牛排和香草冰激凌,Words to know,caviar n. 鱼子酱 recommend vt.& vi. 介绍 salad n. 沙拉 instead adv. 代替 baked snail n. 焗蜗牛 chef n. 厨师 mushroom soup n. 蘑菇汤 rare adj. 半熟的、嫩的 steak n. 牛排 medium adj. 适中的 pudding n. 布丁 well done adj. 全熟的 pie n. 馅饼 House Specialty n. 招牌菜,声音,Useful expres
7、sions,1. Presenting the Menu 呈现菜单 (1) Please show me the menu. (2) Heres the menu, sir. (3) Can I take your order? (4) Would you like something to drink? 2. Recommending Dishes 介绍菜式 (1) What would you like to go with your steak? (2) Would you please recommend something? (3) How would you like your s
8、teak? (4) How about trying some other dishes? (5) Will there be anything else? (6) Its the specialty of our restaurant.,声音,声音,Useful expressions,3. About Food Allergies 食物过敏 (1) Leave off MSG, please. (2) Im allergic to pepper. (3) I told you to leave off the onion. 4. When Certain Item Is Running o
9、ut 食物售罄 （1）We havent got any more duck today. （2）How about steak instead?,声音,声音,Activity,1. Look at the sentences below and put them in the correct column below. 看下面的句子，然后把它们归类。,A table for two, please. What do you recommend? And heres the menu. Are you ready to order? I recommend the steak. Rare, m
10、edium or well done? Are you ready to order? I would like some mineral water, please. Ill have the lamb chops. Can we have the bill, please. The lasagna for me, please. Would you like anything to drink?,Activity,WAITER / WAITRESS ,CUSTOMER ,2. Organize a group of 4 or 6 students and design a menu for
11、 a western restaurant.,Menu Garlic bread 2.10 Green salad 2.90 Grilled mushrooms 3.10 Vegetable soup 3.50 Onion rings 3.50 Pasta salad 3.90 Cornish pasty 3.90 Chicken wings 4.10 Meatballs 4.40,Menu Spaghetti 6.00 Meatloaf 7.20 Grilled chicken 7.50 Lasagna 8.50 Steak 8.90 Lamb chops 9.20 King prawns
12、9.90,Menu Corn cob 1.90 Baked beans 2.10 Peas 2.50 Chips 2.90 Baked potatoes 3.10 Rice 3.10 Grilled vegetables 5.00,Activity,3. Make a dialogue using the sentences from exercise A and the Cottage Restaurant Menu. Then present it in front of the class.,Activity,西餐注重酱汁，注重香料。下面让我们为大家介绍西餐中各种调味料的说法。 香料类：mint(薄荷) rosemary(迷迭香) vanilla extract (香草精) lemongrass(香茅) 酱汁类thousand island sauce (千岛汁) ketchup (番茄汁) mustard (芥末) basil (紫苏) BBQ sauce （烧烤酱 ),Hotel tips,Thank you！,