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1、学习情境二：餐厅服务英语,学习任务: 席间服务,Name : Judy Job: Waitress Responsibility: To serve the guests during the meal.,Contents,Working Procedures 工作程序,2,Working Knowledge 工作知识,3,Hotel Task 酒店任务,4,5,Words and Expressions,6,Activity,Learning Objectives 学习目标,After finishing this task, you should be able to： Serve gue
2、sts during the meal Deal with emergency during the meal,Working Procedures 工作程序,Unfold the napkin and do some preparation 为客人打开餐巾并做好上菜准备 Serve the guest 为客人上菜 Change and take away the plate promptly 及时为客人更换及撤走盘子 Check the order 检查菜单看菜式是否上齐 Notify the guest all dishes are served 通知客人菜式已上齐 Ask the gue
3、sts opinion about the dishes 询问客人对菜式的意见,Working Knowledge 工作知识(1),1、The serving order of western food,2. The serving order of Chinese banquet service,Working Knowledge 工作知识(2),3. Utensil setting of western dinner,Working Knowledge 工作知识(3),Hotel Task 酒店任务,Suppose you are Judy, now youre going to serv
4、e the guest during the meal. Please perform the dialogue according to the hints below with your partners.,角色A: 你是George Brown，30分钟后，对于菜式还没有上感到非常生气。待菜式上齐后，发现鱼闻起来有一种怪味，蔬菜也不新鲜。对于餐厅这种不负责任的做法你感到极其失望。 角色B: 你是餐厅服务员Judy, 你立刻处理。,Words to know,dish n. 菜肴 fork n. 叉子 serve vt.& vi. 服务 knife n. 刀 change vt.& vi
5、改变 napkin n. 餐巾 accept vt.& vi 接受 plate n. 盘子 portion vt. 把分成份额 ashtray n. 烟灰缸 plate n. 碟子 glass n. 酒杯 butter knife 牛油刀 tooth pick 牙签 soup spoon 汤匙 make a mistake 犯错误,声音,Useful expressions,1. Ready for a Dish 餐前准备 (1) Your dish is ready. May I serve it now? (2) Are you ready for your dessert now? (3
6、) All your dishes are served now. 2. Serving a Dish 席间服务 (1) The plate is very hot. Please be careful. (2) May I take your plate? (3) Shall I change the plate for a clean one? (4) Excuse me, may I change ashtray please?,声音,声音,Useful expressions,3. Misserving the Dish 上错菜式 (1) Pardon me. Ive made a m
7、istake about your dish. (2) Im sorry, there must be some mistakes. (3) Ill get you another one, Miss. 4. Complaining about the Dishes 客人对菜式的抱怨 (1) Im sorry to have kept you waiting. (2) Is there anything wrong with your order, sir? (3) Thank you for telling us. Ill speak to our manager about it. I h
8、ope you will accept our apologies. (4) Im sure everything will be all right next time.,声音,声音,Activity,1. Discuss and summarize the polite expressions of how the waiters serve guests during meals.与同伴讨论并记下相关的席间服务用语。,2. Put the following pictures into correct order. And use the polite expressions above to organize a small conversation of each picture. 将以下图片按正确顺序排列，并用上述服务用语编写对话。,Activity,Activity,西餐刀叉摆放位置及含义 “我还没吃完，请别撤走” “我已吃完，可以撤走了。”,Hotel tips,Thank you！,