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1、1 Crowne Plaza Shenzhen Management Trainee Progrom 深圳威尼斯皇冠假日酒店管理培训生项目 http:/ 2 Why is it? The position exists to introduce the trainee to all aspects of hotel operations and in particular, the systems, procedures and philosophies of the Intercontinental Hotels Group. The Traineeship also includes st
2、ructured supervisory experience, which exposes the trainee to the skills of people management and forms the basis for further development. The aim is to develop managers of the future for your hotel. 3 To build a talent pool and bench strength for middle managers in 2 to 3 years timeline To build em
3、ployer brand as known for company who invests on growing people and high potential management Objective of CPSZ Management Trainee Program 4 How it Works Program Framework On-the-Job Training Training & Development Performance Management Succession Planning Recruitment 18 months program, in differen
4、t functions including HR, FO, HSKP, S&M, F&B, Fin (Sample program in Toolkit) Recruit as Level 8 (Service associates/Supervisor) according to the candidates experience and background 1-2 levels up upon successful completion of the program depending on performance (Performance management and successi
5、on planning) Current system integration- On Boarding, Training & Development, Performance Management, Succession Planning Specialized Process in areas like recruitment, orientation, on-job training Orientation 5 Orientation On-the-Job Training Training & Development Performance Management Succession
6、 Planning Recruitment Chinese Nationality A relevant Degree/Diploma in preferably Hotel, Commerce or Business Management Minimum 6 months experience in hospitality or a service industry environment Strong customer service orientation Effective communication skills Consistently striving to learn and
7、apply skills and knowledge Self motivated, shows initiative and flexibility Mobility English proficiency Excel/Word operation Recruitment 6 Management Trainee Selection Criteria 1. Competency 2. Skills Set 3. Intelligence (capability potential) 4. Fit CPSZ Management Trainee 7 1st Interview & Assess
8、ment Activities 1. Competency 2. Skills Set English Test Window Operation Test 3. Intelligence (capability potential) IQ Test 4. Fit Group Exercise CPSZ Management Trainee CBI Interview Presentation 8 Interview Group Exercise PresentationIQ Test Translation/ Computer Test 45 Teamwork Impact & Influe
9、nce Customer Focus Problem Solving & Decision Making Impact & Influence Planning & Organizing Drive for Result Implementation Arithmetic Spatial Skill Logical Short Term Memory Rote Utilization Algebraic Visual Apprehension Geometric Intuition Computational Speed Teamwork Leading & Developing People
10、 Drive for Result Customer Focus Understanding Operation Oral English English Window operation Planning & Organizing Implementation 30302045 Management Trainee Selection Process Duration Assessment Activities Assessment Areas 9 Orientation On-the-Job Training Training & Development Performance Manag
11、ement Succession Planning Recruitment IHG Management Trainee on-boarding Centralized Off Job Orientation Service Program On-job Orientation Orientation 10 Orientation On-the-Job Training Training & Development Performance Management Succession Planning Recruitment Human Resources Training & Developm
12、ent Finance Sales and Marketing Food and Beverage Front Office Housekeeping On-the-Job Training 11 Orientation On-the-Job Training Training & Development Performance Management Succession Planning Recruitment Managing Training and Development Craft Training Certificate Group Training Certificate Sup
13、ervisory Leadership Total Quality Management Performance Management E-Cornell Course Other functional Training Training & Development 12 Orientation On-the-Job Training Training & Development Performance Management Succession Planning Recruitment Performance Planning Mid Year Performance Reviews Ann
14、ual Performance Reviews Performance Management 13 Orientation On-the-Job Training Training & Development Performance Management Succession Planning Recruitment Conduct Performance Review Establish Succession Plan Conduct Talent Review Meeting Consolidate Succession Plan Implement Action Plan Conduct Mid-year Review Update Succession Plan 1st half of the year 2nd half of the year Succession Planning 14 Thank you