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1、酒店的部门 The hotel sector,1.前厅部 Front Office 2.客房部 Rooms Division 3.康乐部 Recreation Department,一、 前厅部组织结构图 Front Office Organization Chart,前厅部组织机构图 Front Office Department Organization Chart,前厅部经理 Front Office Manager,大堂经理 Assistant Manager,客务主管 Reception Supervisor,行李员 Bellman,礼宾领班 Concierge Team Leade
2、r,客服代表 Operator,总机领班 Operator Team Leader,客务领班 Reception Team Leader,客务代表 Receptionist,商务中心文员 B.C Clerk,二、 前厅部主要职能 Front Office Functions,1.前厅部 Front Office 酒店对客服务的信息中心 Information Center 酒店对客服务的接待中心 Reception Center 酒店产品的销售 Hotel Product Sales 收入的实现与控制 Revenue Realization & Control,大堂副理 A.M,处理客人投诉
3、Handle Guest Complain 反馈客人意见及建议 The Feedback of Guests Suggestion 协调与酒店各部门之间关系 Coordination of Other Dep. 负责大堂各区域的工作秩序 In Charge of Work Ordered at Lobby 处理酒店突发事件 Accidents Handling VIP接待 VIP Service,前台 Front Desk,办理客人入住登记 Guest Check In 办理客人离店手续 Guest Check Out 外币兑换 Foreign Currency Exchange 房间预订 R
4、oom Reservation 留言服务 Message Service,商务中心 Business Center,商务文秘服务：打字、复印、传真、快递等 Business Secretary Service: Type, Copy, Fax, EMS 提供上网服务和会议安排 Broadband Access & Conference Arrangement,礼宾部 Concierge,行李服务 Luggage Service 机场接送服务 Airport Transportation 物品寄存 Item Storage 酒店及市内信息的咨询与服务 Hotel & City Informati
5、on,车辆服务 Transportation,为客人提供安全和快捷的交通服务 Safe & Convenient Transportation Service 保证酒店内部用车安排 Internal Transportation Arrangement,酒店客房简介 Hotel rooms introduction,单间客房 Single room room 套间客房 Suite rooms 商务套房 Business Suite 双层客房 Double room 豪华套房 Deluxe Suite 总统套房 The presidential suite,行政房 Executive room
6、女士客房 Ladies room 残疾人客房 Disabled rooms 高科技客房 High tech room 绿色客房 Green rooms,单间客房 Single room room,套间客房 Suite rooms,双层客房 Double room,商务客房 Business Suite,残疾人客房 Disabled rooms,客房部 Housekeeping Department,- 房间清洁协调 Room Cleaning Coordination - 房间检查 Room Check - 失物招领 Lost & Found - 收入控制 Revenue Control,中国
7、首家超五星级酒店 之 上海龙之梦丽晶大酒店 Chinas first Super five-star hotel Dragon dreams of the Regent Hotel,酒店客房,康乐部简介 Recreation Dept,在酒店的众多部门中，康乐部是现代酒店一个新兴起的部门，按照中华人民共和国国家旅游局中规定，涉外星级酒店必须具备一定的康乐设施。 In many sectors of the hotel, Recreation Department is a new modern hotel sector, in accordance with Peoples Republic
8、of China National Tourism Administration under star hotel concerning foreign affairs must have certain amenities. ,上海的希尔顿饭店、新锦江饭店、喜来登饭店、华亭宾馆；北京的长城饭店、丽都假日饭店；广州的白天鹅宾馆、中国大酒店等四、五星级宾馆、酒店都具有较完备的康乐设施 Shanghai New Jinjiang hotel, Hilton Hotel, Sheraton Hotel, Hua Ting hotel; the great wall hotel, Beijing Li
9、do Holiday Inn; White Swan Hotel in Guangzhou, China Hotel, four or five-star hotels, the hotel has a more comprehensive leisure facilities,康乐部具体有哪些东西 Recreation Department what are the specific things,现在酒店康乐部的东西都是很多的。 先有健身房，游泳池，台球，乒乓球，壁球。如果好点的酒店还会有高尔夫球 然后就是娱乐和放松的项目，有KTV，棋牌室，足浴中心，SPA，美容美发 最后就是医务室，一般
10、还会有休息室和儿童乐园 Hotel Recreation Department is now a lot. Gym, swimming pool, billiards, table tennis, squash. If good hotels will also have golf clubs Then there is the project of entertainment and relaxation, KTV, chess and card room, foot bath Center, SPA, beauty salon Last is the infirmary, generally there will be restrooms and playground,