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1、,Y,Pizza Connection,TM,Backgound,The Pizza Connection is in Worthington, Ohio. It is a franchise of a large, national chain of pizza restaurant. Its product and operations are typical of the industry.,Carry-out Dine-in,A hybrid layout,Click to add Title,Click to add Title,Preparation tasks,Baking,Cu
2、t and box tasks,The Pizza Connection,Customer contract,Pizza production,The facility in the Pizza Connection,Customer,Carry-out,Dine-in,Cashier,Served by waiters and waitresses,Place an order,Pick up a previously phoned-in order,Completion of their meal and receipt of the check from server,The cashi
3、ers area becomes quite crowed with customers waiting for carry-out orders and dine-in customers.,Customer,Customer Contract,Pizza Production,Historically, the Pizza Connection has been very successfully.,Recently,However,A decline in sales,Conclusions depend on some research are summarized as follow
4、s.,1.The changing market demands- speed, convenience, alternative dining options.,Dine-in patrons-（店内吃）get in, eat and get out quickly. Phone-in, carry-out customers（订餐、外带）-wanted their orders ready when they arrived. Restaurant parties-growing demand for party space,2.Competiton increase significan
5、tly.,The number of dining establishments in the area had more than tripled.,The dining establishments,Ranged from drive-through to dine-in options,Covered the entire spectrum form Mexican to Chinese,Covered the entire spectrum form chicken to burgers,Drive-through,Drive-through,Drive-through,Drive-t
6、hrough,Drive-through,得来速始于1975年，现在,EUROPE,数据来源 2008,In China,1 DT,120 DTs,? DTs,2010,2005,2020,Now , the Pizza Connection need a reconfiguration of its layout ,which would enable the Pizza Connection to address some of these changing customer demands.,In order to respond to customers demands for spe
7、ed and convenience ,we try to reconfigure the layout.,Reconfigure the Customer-oriented system,Take into account - The presence of customers The opportunity to influence sales volume and customer attitudes Through care fully designed layouts The labor turnover problems,approach,general,distant,recon
8、figuration,自助点餐,自助点餐,Customer,Customer Contract,Pizza Production,店外外带分流,自助点餐,Customer,Customer Contract,Pizza Production,店内进食付款分流,自助点餐,自助点餐,自助点餐,自助点餐,自助点餐,自助点餐,Pizza in foreign countries,Pizza today is the most powerful marketing tool in the pizza industry.,Pizza Today was launched in 1984 when a pizzeria owner in the tiny town of Santa Claus, Indiana, realized he needed help growing his business.,content,Something about Operation Management in the pizza industry,Jeff Cahill Studio is specializing in restaurant design.,Pizza magazine in China,意味特-,Thanks for listening!,