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1、a Date: 20 June 2007 Origin: European Latest date for receipt of comments: 30 September 2007 Project no.: 2007/00892 Responsible committee: IST/17 Cards and personal identification Interested committees: Title: Draft BS EN 1332-1 Identification card systems - Human-machine interface Part 1: Design p
2、rinciples for the user interface Supersession information: If this document is published as a standard, the UK implementation of it will supersede BSEN1332-1 : 1999 and partially supersede. NONE If you are aware of a current national standard which may be affected, please notify the secretary (conta
3、ct details below). WARNING: THIS IS A DRAFT AND MUST NOT BE REGARDED OR USED AS A BRITISH STANDARD. THIS DRAFT IS NOT CURRENT BEYOND 30 September 2007. This draft is issued to allow comments from interested parties; all comments will be given consideration prior to publication. No acknowledgement wi
4、ll normally be sent. See overleaf for information on commenting. No copying is allowed, in any form, without prior written permission from BSI except as permitted under the Copyright, Designs and Patent Act 1988 or for circulation within a nominating organization for briefing purposes. Electronic ci
5、rculation is limited to dissemination by e-mail within such an organization by committee members. Further copies of this draft may be purchased from BSI Customer Services, Tel: +44(0) 20 8996 9001 or email ordersbsi-. British, International and foreign standards are also available from BSI Customer
6、Services. British Standards on CD or Online are available from British Standards Publishing Sales Limited. Tel: 01344 404409 or email bsonlinetechindex.co.uk. Information on the co-operating organizations represented on the committees referenced above may be obtained from the responsible committee s
7、ecretary. Cross-references The British Standards which implement International or European publications referred to in this draft may be found via the British Standards Online Service on the BSI web site http:/www.bsi-. Direct tel: 020 7711 6319 Responsible Committee Secretary: Ms Kathy Ryan (BSI) M
8、ercury House, Triton Court;14 Finsbury Square;London;EC1A 1LQ;GB E-mail: kathy.ryanapacs.org.uk Draft for Public Comment Head Office 389 Chiswick High Road London W4 4AL Telephone: +44(0)20 8996 9000 Fax: +44(0)20 8996 7001 Form 36 Version 7.0 DPC: 07/30164625 DC Licensed Copy: London South Bank Uni
9、versity, London South Bank University, Tue Jul 03 00:36:38 GMT+00:00 2007, Uncontrolled Copy, (c) BSI b Introduction This draft standard is based on European discussions in which the UK has taken an active part. Your comments on this draft are welcome and will assist in the preparation of the conseq
10、uent British Standard. If no comments are received to the contrary, then the UK will approve this draft and implement it as a British Standard. Comment is particularly welcome on national, legislative or similar deviations that may be necessary. Even if this draft standard is not approved by the UK,
11、 if it receives the necessary support in Europe, the UK will be obliged to publish the official English Language text unchanged as a British Standard and to withdraw any conflicting standard. UK Vote Please indicate whether you consider the UK should submit a negative (with reasons) or positive vote
12、 on this draft. BSI Committee Responsibilities Whether or not the standard is published in its original (international) form, or as a formal British Standard Implementation, the BSI committees responsibilities are to: - aid enquirers to understand the text; - present to the responsible international
13、 committee any enquiries on interpretation, or proposals for change, and keep UK interests informed; - monitor related International and European developments and promulgate them in the UK. Submission The guidance given below is intended to ensure that all comments receive efficient and appropriate
14、attention by the responsible BSI committee. Annotated drafts are not acceptable and will be rejected. All comments must be submitted, preferably electronically, to the Responsible Committee Secretary at the address given on the front cover. Comments should be compatible with Version 6.0 or Version 9
15、7 of Microsoft Word for Windows, if possible; otherwise comments in ASCII text format are acceptable. Any comments not submitted electronically should still adhere to these format requirements. All comments submitted should be presented as given in the example below. Further information on submittin
16、g comments and how to obtain a blank electronic version of a comment form are available from the BSI web site at: http:/www.bsi- Template for comments and secretariat observations Date: xx/xx/200x Document: ISO/DIS xxxxx 1 2 (3) 4 5 (6) (7) MB Clause No./ Subclause No./ Annex (e.g. 3.1) Paragraph/ F
17、igure/Table/ Note (e.g. Table 1) Type of com- ment Comment (justification for change) by the MB Proposed change by the MB Secretariat observations on each comment submitted 3.1 Definition 1 ed Definition is ambiguous and needs clarifying. Amend to read . so that the mains connector to which no conne
18、ction . 6.4 Paragraph 2 te The use of the UV photometer as an alternative cannot be supported as serious problems have been encountered in its use in the UK. Delete reference to UV photometer. Microsoft and MS-DOS are registered trademarks, and Windows is a trademark of Microsoft Corporation. Licens
19、ed Copy: London South Bank University, London South Bank University, Tue Jul 03 00:36:38 GMT+00:00 2007, Uncontrolled Copy, (c) BSI EUROPEAN STANDARD NORME EUROPENNE EUROPISCHE NORM DRAFT prEN 1332-1 June 2007 ICS 35.200; 35.240.15Will supersede EN 1332-1:1999 English Version Identification card sys
20、tems - Human-machine interface - Part 1: Design principles for the user interface Systmes de cartes didentification - Interface homme- machine - Partie 1: Principes de conception pour linterface utilisateur Identifikationskartensysteme - Mensch-Maschine- Schnittstelle - Teil 1: Gestaltungsgrundstze
21、fr die Benutzerschnittstelle This draft European Standard is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee CEN/TC 224. If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the cond
22、itions for giving this European Standard the status of a national standard without any alteration. This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member in
23、to its own language and notified to the CEN Management Centre has the same status as the official versions. CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvi
24、a, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are aware and to provide s
25、upporting documentation. Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without notice and shall not be referred to as a European Standard. EUROPEAN COMMITTEE FOR STANDARDIZATION COMIT EUROPEN DE NORMALISATION EUROPISCHES KOMITE
26、E FR NORMUNG Management Centre: rue de Stassart, 36 B-1050 Brussels 2007 CENAll rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. prEN 1332-1:2007: E Licensed Copy: London South Bank University, London South Bank University, Tue Jul 03 00:36:38
27、 GMT+00:00 2007, Uncontrolled Copy, (c) BSI prEN 1332-1:2007 2 Contents Contents . 2 Foreword. 3 Introduction 4 1 Scope 5 2 Normative references 5 3 Definitions and abbreviations 5 3.1 Definitions 6 3.2 Abbreviations. 6 4 Approach to user interface design 7 5 Goals of the User Interface. 7 6 Princip
28、les for User Interface Design . 8 6.1 Suitable for the task 9 6.2 Self descriptive 9 6.3 Consistent 9 6.4 Conforms with user expectations/stereotypes 9 6.5 Controllable (user in control). 9 6.6 Error tolerant/forgiving. 9 6.7 Individual adaptation 10 6.8 Privacy and confidentiality at the user inter
29、face . 10 6.9 Simple and easy to use. 10 6.10 Iterative/user centred design . 10 6.11 Easily perceptible information. 10 6.12 Suitability for learning 10 7 User Interface Design Guidelines 11 7.1 User instructions. 11 7.2 Single handed operation 11 7.3 Feedback 11 7.4 Feed forward 11 7.5 Timing of o
30、perations. 11 7.6 Error messages . 11 7.7 Cancellation of operation . 11 7.8 Provision of charges. 11 7.9 Receipts 11 7.10 Access to information stored on the card 12 7.11 Card capture 12 7.12 Leaving the system. 12 7.13 Functions to be represented by symbols. 12 8 Testing for conformance with this
31、standard 14 Annex A (informative) Symbols in the form of icons on screens and/or pictograms. 15 Annex B (informative) Bibliography. 28 Licensed Copy: London South Bank University, London South Bank University, Tue Jul 03 00:36:38 GMT+00:00 2007, Uncontrolled Copy, (c) BSI prEN 1332-1:2007 3 Foreword
32、 This document (prEN 1332- 1:2007) has been prepared by Technical Committee CEN/TC 224 “Personal identification, electronic signature and cards and their related systems and operations“, the secretariat of which is held by AFNOR. This document is currently submitted to CEN Enquiry. This document wil
33、l supersede EN 1332- 1:1999. This European Standard is one of a series of standards, under the general title “Identification card systems - Human- machine interface“ and the different parts are the following: - Part 1: Design principles for the user interface; - Part 2: Dimensions and location of a
34、tactile identifier for ID-1 cards; - Part 3: Key-pads; - Part 4: Coding of user requirements for people with special needs; - Part 5: Raised tactile symbols for differentiation of application on ID-1 cards. Licensed Copy: London South Bank University, London South Bank University, Tue Jul 03 00:36:3
35、8 GMT+00:00 2007, Uncontrolled Copy, (c) BSI prEN 1332-1:2007 4 Introduction Machine readable cards facilitate the provision of a growing variety of services across Europe. The purpose of this standard is to increase the accessibility of these services for the benefit of all users of the system. Thi
36、s will be achieved by facilitating the inter- sector and cross- border interoperability of machine readable cards and to do so with the maximum possible degree of user- friendliness. EN 1332 addresses the needs of all users, including elderly, people with disabilities, first time users, minors, thos
37、e not conversant with the local language and/or culture. EN 1332 specifies: a) the design principles for the user interface (including symbols) to be incorporated into design of card operated equipment, but not the machine operations associated with the selection and delivery of goods or services; b
38、) a tactile identifier to be incorporated into the design of machine readable cards; c) a standard layout for the keypads of card operated equipment; d) coding of user requirements for people with special needs; e) tactile markings for differentiating cards by application. The contents of EN 1332 ar
39、e generically based, not sector specific, and cover card operated devices. It is recognised that the equipment may also be operated by other means, such as the insertion of notes and coins, but the scope of this standard has been, as indicated, narrowly defined. Issues relating to such consumer conc
40、erns at the human- machine interface as PIN presentation are not dealt with in EN 1332. The EN 1332 standard series has been completed with TS 15291 Guidance on design for accessible card- activated devices. This technical specification provides guidance for the design and location of card activated
41、 devices and the immediate environment to facilitate access for the users. Licensed Copy: London South Bank University, London South Bank University, Tue Jul 03 00:36:38 GMT+00:00 2007, Uncontrolled Copy, (c) BSI prEN 1332-1:2007 5 1 Scope The purpose of this European Standard is to ensure that card
42、 operated devices are accessible and usable by standardising significant components of the user interface. This European Standard describes principles and guidelines so that people with the widest range of capabilities can use card based services in any sector. This includes, but is not limited to,
43、purchase of goods and services, leisure, distribution, identification, banking, telecommunications, mass transport, parking, access control. It also provides recommendations for the operational procedures to be followed when users interact with a card operated device: - in order to enter a system; -
44、 whilst using a system; - leaving a system. In particular, this European Standard will: - aid the users interaction with the system through a consistent user interface when entering, using and leaving card operated devices; - promote user confidence in card- based systems in general; - promote effic
45、ient use, security and privacy of card- based systems; - reduce the occurrence and consequences of error when the user enters, uses or leaves the system; - enable people with different levels of ability and comprehension (e.g. minors, elderly, visually impaired, foreign language, motor impaired, hea
46、ring, etc) and different levels of experience (e.g. first time users) to use card- based systems; - improve the learnability of new card- based systems through consistency. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated ref
47、erences, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. EN 1332- 4, Identification card systems - Man-machine interface - Part 4: Coding of user requirements for people with special needs. EN 29241- 3:1993, Er
48、gonomic requirements for office work with visual display terminals (VDTs) - Part 3: Visual display requirements (ISO 9241- 3:1992). EN 29564- 1:1993, Banking - Personal Identification Number management and security - Part 1: PIN protection principles and techniques (ISO 9564- 1:1991). ETSI EG 202 11
49、6 V1.2.1 (2002- 07): Human Factors (HF); Guidelines for ICT products and services ISO 9241- 10:1996, Ergonomic requirements for office work with visual display terminals (VDTs) - Part 10: Dialogue principles. ISO 13407:1999, Human centered design processes for interactive systems. 3 Definitions and abbreviations For the purposes of this standard, the following definitions and abbreviations apply: Licensed Copy: London South Bank University, London South Bank Universit